Oh Deary Dear - Novat T - Craigkelly Transmitter

[andrewstanton]

Hello,

All I wanted was to have an installation that could handle two tuners. thats why I installed sage - i usually use showshifter.

So, with only my existing Nova T card installed, i proceeded with the install... That was at 6pm, it is now 11pm - its Saturday night and I am not uber geek enough to fanny about any longer...

I have trawled the forums and have snippets of help but no real structure...

In a nutshell, my sage install will not find more than four channels... I have seen all the advice re the frq file - which I think is a bit pants when all other apps (showshifter, WMC, WINTV2K) do this for you.

All I ant is to be able to use Sage TV... Can anybody tell me how to make my nova t pci card see all the right channels...? You know like the ones that showshifter finds with epic ease, that MCE finds in minutes and that wintv2k scans for in about five mins all with no user input...

I have a ruddy great Dell Precision quad core pc with 8gb of ram linked to a 3.75tb Thecus NAS. Everything works fab except the SageTV telly bit...

[doc]

I have a nova-t 500 dual tuner, and have had problems with its signal strength. My set top box picks up more channels than the card does, i think its because the set top box amplifies the signal. I only have an old aerial and so need a new one.

Does the same card receive all the channels with the other software you mensioned?

Other than that, all I can think of is if you can find the frequencies from the other software, and then edit the frq file in sage and add those in, but I don't know why it would miss them if other programs find them.

[Hyperbaric]

Firstly, I know from personal experience what a polava it can be getting Sage set-up with DVB-T. However, the most useful info I have found is this...

http://forums.freytechnologies.com/forums/showthread.php?p=213846&postcount=9

Worked for me.

I am assuming, of course, that you have already been receiving freeview (i.e. you have an appropriate aerial set up).

Stick with Sage. I have used Showshifter a lot, and liked it at the time, but Sage blowes it out of the water :thumb:

[rickgillyon]

If it's having trouble tuning and everything else tunes fine, I would first check out the PreDefinedScan.frq (probably not exactly right!) and make sure it has your transmitter details correct. If not, fix them and rescan, and let Sage know it's wrong.

If the PreDefined is correct, raise a call with Sage Support and they'll walk through it with you and try to work out what's going on.

[andrewstanton]

Good afternoon - I have logged a call with support about the above error.

In the last call I was advised that I needed to send a frq file and a system profile. This i did. However, I also noted that my trial would expire on the 1st June. I had hoped to get Sage working before the trial expired. Unfortunately, even though I have sent the files twice I have had no reply from sage support.

Do you think that as my trial has expired, they are unwilling to help me by granting an extension until the problem is fixed and are just ignoring me...?

What has been your experience...?

[Mark SS]

Great support from Narflex and Qian, hopeless bordering on rude responses when contacting the support email address.

[rickgillyon]

Do you think that as my trial has expired, they are unwilling to help me by granting an extension until the problem is fixed and are just ignoring me...? What has been your experience...?
My experience has been good, I've worked through a number of problems with the support guys as well as Qian, so can't complain. As far as I know they can't/don't extend trials though, so you may either have to reformat or pay up.

I'm not sure many will pay up if they get ignored though!

You should post your FRQ file and the PreDefinedScan.frq. BTW, previous hacking of the FRQ file is normally no longer necessary as Sage scans pretty well. Just not for you. ;)