[FIXED] HD-200 Arrived Today: Not a good start.... [Archive]

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Slack

01-31-2009, 09:59 AM

Gave it static IP.
Pointed it to one of my videos (an a ReadyNAS) and asked it to play. It says it's gettin' ready to etc.....then 'Error: ERROR (-2) File no longer on disk' or words to that effect.

That first file was .mkv So I try an Xvid .avi - same thing. Then I try a dvd iso. Same thing.

Then I update firmware - try again - same thing.
Then I add a folder to media import - HD-200 reports it can't find any video files (lots of avis in nested folders). It says the same thing for music folders, and picture folders. Yet if I tell it to view a picture it will display it.

My ReadyNAS serves up files all damn day long to XBMCs and PC's over SMB with no passwords etc.... Why can't the HD-200 get to them???

I am updating with beta firmware at the moment.

The ReadyNAS has jumbo frames enabled, and is connected to a gigabit switch, but from that switch to the HD-200 there are two 10/100 switches in stream. This is the same path that my bedroom XBOX streams from with 100% reliability, also have ReplayTV on this same line that streams from other ReplayTVs reliably. This 100% copper, no wireless in the chain. The HD-200 is connected using cable from box - and behaves the same if connected to the netwrok in my office (much closer to the ReadyNAS).

Guess I'll try turning off Jumbo frames.

Brent

01-31-2009, 10:06 AM

Are you using the HD200 in standalone mode? I ask because you posted under the extender thread and wanted to be sure.

First off, I'd submit an support request to SageTV - be sure they know you're having issues and try to get some official help.

Have you been able to import any video or other media thus far?

Slack

01-31-2009, 10:46 AM

For the moment - yeah it's standalone.

Later today, I plan to backup my Sage box currently @ Version 6.4, and upgrade to release candidate 6.5.8, then enable Sage server - and see how the HD-200 goes from there.

But for now - I was just throwing files at it to see how it handled.
ReadyNAS is doing a file system check after I rebooted, after I disabled jumbo frames, so I gotta wait a while to see if jumbo frames was the issue.

Slack

01-31-2009, 12:15 PM

It is not jumbo frames. Still can't play via smb with jumbo frames disabled.

I was able to play a video (mpg2) via USB drive.
an Xvid.avi played from usb as well.

Music imported from USB
Video imported from USB and I played a dvd iso from usb.

Disappointed to say the least. I was expecting no-issues out of the box, as these things (network streamers) are getting to the commodity / appliance / joe six pack level

Guess I get to fill out a support ticket.

stanger89

01-31-2009, 12:20 PM

Do you have the share setup for Guest access or does it require a username/pass? If the later, you'll need the latest beta firmware to support that.

And Jumbo frames or not should have no effect as IIRC the HD200 is only 100Mbps so no Jumbo frames.

Slack

01-31-2009, 12:36 PM

The ReadyNAS shares are all wide open. No authentication is required. The STP HD-200 can browse the folders at will, and it sees the files. It simply will not play them (excepting the two pictures I tried, .jpgs)

And I am running beta firmware on the STP HD-200. It never once asked for credentials.

bluenote

01-31-2009, 12:51 PM

That sounds like authentication to me.
I would also run a long network cord to simplify the picture as a test.

Slack

01-31-2009, 02:34 PM

That sounds like authentication to me.
I would also run a long network cord to simplify the picture as a test.

So as it stands right now. You are saying authentication prevents the scanning and adding of media to the library. Yet allows the HD-200 to display pictures?? Please note: the pictures are on the same share as the videos.

And if it is authentication, why does the HD-200 not ask for credentials??

As for the cabling. The HD-200 is now in my office, connected to same switch that the ReadyNAS is connected to. Still no go on smb hosted video or music. jpgs seem to display if aksed via network browser.

Brent

01-31-2009, 02:38 PM

What firmware version is on your HD200? I really recommend you update to the very latest 20090128 0 if you haven't already. Report back if that doesn't help.

Slack

01-31-2009, 02:59 PM

20090128 0

It is.

mayamaniac

01-31-2009, 03:41 PM

Slack

01-31-2009, 03:48 PM

Enable the debug logging in standalone mode, its in Settings > Advanced Setup > General. Then power off and on the HD-200, meaning pull the power plug. Then reproduce the problem, then connect to the HD-200's network share via a computer, fetch the sagetv_0.txt log file. Send it to tech support and I'm sure they will tell you what's the problem.

Will do. Since last post I upgraded Sage box and tunred on the server. As an extender this thing is a bit more impressive. All my OTA stuff plays fine (at least video wise, I have no audio up in my office it's just connected via component to my monitor).

However, as an extender it will not play the videos in question, despite the fact that the Sage Box (server) does. Which raises the question. When acting as an extender, and I select a video from the library on the server (which would be on the ReadyNAS) does the bitstream go from ReadyNAS - to the server - then to the HD-200?? Or does it take the short cut. ReadyNAS - HD-200.

Slack

01-31-2009, 04:04 PM

Enable the debug logging in standalone mode, its in Settings > Advanced Setup > General.

Ummm, There is no such option...

mayamaniac

01-31-2009, 04:17 PM

When acting as an extender, and I select a video from the library on the server (which would be on the ReadyNAS) does the bitstream go from ReadyNAS - to the server - then to the HD-200?? Or does it take the short cut. ReadyNAS - HD-200.
I believe its ReadyNAS > Server > HD-200.
Ummm, There is no such option...
It should be there, make sure you are in Standalone mode.

Slack

01-31-2009, 04:56 PM

I believe its ReadyNAS > Server > HD-200.

It should be there, make sure you are in Standalone mode.

I am in standalone. If I were in extender mode the skin/theme would be SageMC Steel.

In any case here is a lousy phone cam shot.
My options in Settings>Advanced are as follows...

Animation Options
Screen Saver Timeout
Screen Saver Style
Import Directory Management
Automatic Library Rescan Frequency

Believe me I have poked around hoping to find this logging feature you speak of. To no avail.

http://farm4.static.flickr.com/3342/3241910557_ce20c8e316_b.jpg

stanger89

01-31-2009, 05:30 PM

It should be there, make sure you are in Standalone mode.

You need to do the 5309 thing on the System Information menu to enable the "hidden extras". Not sure why debug logging is a "hidden extra" though.

mayamaniac

01-31-2009, 07:46 PM

yep, sorry. I forgot that step. thanks stranger89.

enter 5309 on the remote at the system info screen. you see a blue bot on top left that signifies the hidden extras are enabled.

Slack

02-01-2009, 07:08 AM

Tue 1/1 0:02:18.677 [AsyncWatch] RequestLocalSMBAccess called smbPath=smb://READYNAS-99/share/Video/Movies/Keepers/Leon/Leon.avi
Tue 1/1 0:02:18.687 [AsyncWatch] Executing process: [sh, -c, mount -t cifs | grep -i "/tmp/sagetv_shares/readynas-99/share"]
Tue 1/1 0:02:18.802 [AsyncWatch] SMB Mount Path: //readynas-99/share /tmp/sagetv_shares/readynas-99/share
Tue 1/1 0:02:18.822 [AsyncWatch] Updated SMB path with IP address to be: //192.168.1.99/share
Tue 1/1 0:02:18.824 [AsyncWatch] Executing process: [/sage/mount.cifs, //192.168.1.99/share, /tmp/sagetv_shares/readynas-99/share, -o, guest,iocharset=utf8]
Tue 1/1 0:02:19.152 [AsyncWatch] SMB Mount Failed res=-1
Tue 1/1 0:02:19.373 [AsyncWatch] processOptionsMenu optionsMenu=default:null|OptionsMenu:Video File Playback Error

Hope they will tell me what "res=-1" means.

Thanks (to all) for the help and info on turning on debugging. I'll send this off and see what happens.

gplasky

02-01-2009, 07:25 AM

Did you enable guest access on that share on your ReadyNAS? As you can see from the log it is trying to access the share via the guest account and it is being refused. You need to verify that on the share. If you don't have a guest account on the ReadyNAS then create one and give it permissions on the share. You could also try going into Advanced Options and give the group Everyone Read/Write permissions to the share.

Gerry

Slack

02-01-2009, 07:33 AM

I have poked around in Frontview looking for anything that would make sense. There seems to be no config option for 'guest' access in any of the cifs configuration dialogs i can see. I will go search the ReadyNAS boards.

Perhaps a firmware update.

Edit:
Think I found it. Seems there is a check box available in newer Radiator firmwares for 'allow guest access' on the CIFS protocol. I initiated an update from Frontview just now. 'If it aint broke don't fix it' is my motto. Results in my firmware getting a bit long in the tooth.

gplasky

02-01-2009, 07:36 AM

stanger89

02-01-2009, 08:52 AM

If you weren't getting prompted for access without the Guest access enabled, then it sounds like you're not running the latest beta firmware on the HD200. That or Sage will want to know about it to see why it wasn't

Slack

02-01-2009, 09:49 AM

I think something else is afoot.

I added a password to the share (something I have done in the past) and sure enough HD-200 asks for credentials as soon as I touch the passworded share in the Sage browser. So enter username and password, and I can continue browsing. Yet playback still fails.

The VERY SAME credentials work for the xbox running XBMC...

http://farm4.static.flickr.com/3506/3243885135_3f7006e498_o.jpg

Yet fail for the HD-200. From the log....
Tue 1/1 0:27:59.338 [AsyncWatch] RequestLocalSMBAccess called smbPath=smb://Guest:xbox@READYNAS-99/share/Video/Movies/Keepers/Blade Runner/Blade Runner.avi
Tue 1/1 0:27:59.340 [AsyncWatch] Executing process: [sh, -c, mount -t cifs | grep -i "/tmp/sagetv_shares/readynas-99/share"]
Tue 1/1 0:27:59.475 [AsyncWatch] SMB Mount Path: //Guest:xbox@readynas-99/share /tmp/sagetv_shares/readynas-99/share
Tue 1/1 0:27:59.482 [AsyncWatch] Updated SMB path with IP address to be: //192.168.1.99/share
Tue 1/1 0:27:59.484 [AsyncWatch] Executing process: [/sage/mount.cifs, //192.168.1.99/share, /tmp/sagetv_shares/readynas-99/share, -o, username=Guest,password=xbox,iocharset=utf8]
Tue 1/1 0:27:59.767 [AsyncWatch] SMB Mount Failed res=-1
Tue 1/1 0:27:59.771 [AsyncWatch] processOptionsMenu optionsMenu=default:null|OptionsMenu:Video File Playback Error

I'm gonna go wash my car. This is getting a bit too tedious.

bluenote

02-02-2009, 01:06 PM

Have you upgraded to the beta extender firmware? I believe I had this problem (similar) until I did.

Oops, looking back it sounds like you already have. Make sure your uppercase/lowercase credentials are being entered properly.

Slack

02-02-2009, 06:13 PM

Make sure your uppercase/lowercase credentials are being entered properly.

You can see from the log file that the credentials are EXACTLY as they are for the xbox. Xbox works. HD-200 does not. Same share. Leads me to believe fault lies with HD-200.

It should not be this hard.

Sage support suggests upgrading to '1230' firmware. when I get back in town I will try this.

stanger89

02-02-2009, 06:16 PM

First make sure you're running the beta firmware (should be 20090128 IIRC). If that doesn't fix it, submit a support request (http://sagetv.com/bugs.html), they were eager to get to the bottom of it when I was having trouble.

Slack

02-02-2009, 06:28 PM

I am running 200901298 0.

Sage support suggestion for '1230' seems mis-guided.

Narflex

02-02-2009, 08:08 PM

Can you telnet into the HD200; (login is root) and then run this command:

/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share -o guest,iocharset=utf8

Then post whatever it prints out. Should be more detailed than the 'res=-1' error

Slack

02-03-2009, 05:28 AM

Mount Error 13: Permission denied.

Now I tried this first with your code snippet, ad the ReadyNAS with NO PASSWORD on 'share'.

Next I added the password 'xbox' to the share.
Then I tried telnetting again with this...(I inserted 'Guest' and 'xbox' for credentials, syntax per the logs)

/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share -o, username=Guest,password=xbox, iocharset=utf8

And the HD-200 prompted me for a password. Which I supplied....And still get Mount Error 13: Permission denied.

I tried again to make sure I didn't mis-type 'xbox'. caps lock was not on etc.... Same thing.

Some background.... The ready has 3 (maybe more) security modes

Share
User
Domain

Share mode is what I have been using. And for the two share I have defined on the ReadyNAS - I have left the password blank. So all xboxes and pc can map drives and/or get to the data without supplying user and password.

If I add a password to the share definition, then the xboxes will work if I add 'Guest' as username, and 'xbox' as password into the source definition. I used this in the past when I granted a neighbor wifi access to my 'Music' share but wanted to prevent him access to my 'share' share.

I have never used the ReadyNAS's user mode security. Because frankly I think it's overkill for a home network in which I control all access. But In order to get the ReadyNAS to display the check box 'Allow Guest Access' it appears I have to revert to user mode security.

http://www.readynas.com/forum/viewtopic.php?f=23&t=25328

I will have to try that - but it will have to wait until I am back home. And I don't think I should have to. And will only do it to satisfy my curiosity. I bought the HD-200 to be a Sage extender (and it has worked great with my OTA-HD stuff) Standalone mode is gravy, but not in my long term plans (ATM).

Edit: Recall that when I have the password enabled in share mode. When I browse the network from the HD-200, as soon as I get to 'share' I am asked for credentials. If I enter them right, I can proceed to browse 'share'. Doesn;t that imply that the creds are good, and should be good to go when it comes time to mount?

stanger89

02-03-2009, 06:26 AM

Try not using "Guest" as the username for your shares.

It's possible the permissions are hosed on your files, such that the samba Guest user has access to the directories but maybe not the files?

Narflex

02-03-2009, 12:48 PM

Give this one a try too:
/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share

And if you could ask in that other forum what options they think would be needed to pass to mount.cifs in order for it to mount correctly; that'd help out a bunch. We're VERY interested in fixing this so you wouldn't have to make any changes to your NAS config.

And the browsing/pic viewing on the HD200 uses a different piece of software then music/video playback does when accessing the network. It's for performance & API reasons. But that's why you're seeing different results with regards to the share access.

Thanks!

Slack

02-03-2009, 08:04 PM

/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share

resulted in a password prompt
leaving blank and hitting enter gets: mount error 13.

try again, enter 'xbox' gets: mount error 13.

Edit:
question asked in 'other forum' - but traffic there is considerably less there that here.

Narflex

02-04-2009, 11:06 AM

They posted this in their forums:

/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share -o username=share,guest

Can you give that a try and let us know? I read in another thread on their forums where they mentioned using 'share' or the name of the share as the username in this case.

Slack

02-04-2009, 08:35 PM

/sage/mount.cifs //192.168.1.99/share /tmp/sagetv_shares/readynas-99/share -o username=share,guest

No errors
Just another prompt "STP-HD200[/]#"

Do I need to unmount it now? No one is using the HD-200 in my absence. At least I don't think the wife and kids are up to speed on it.

Narflex

02-05-2009, 01:50 PM

Cool. :) So now if you do:

ls /tmp/sagetv_shares/readynas-99/share

do you see a listing of what's on that share?

Slack

02-05-2009, 08:52 PM

Will have to wait until Saturday to answer that one.

I just remoted in, and the HD-200 is not responding to pings, and opening it in telnet results in a timeout. Can't be sure what's going on till I am back home.

Slack

02-07-2009, 04:27 PM

do you see a listing of what's on that share?

Yeah I see a listing of every dir on 'share'.

:goodjob:

So what is next.

Narflex

02-09-2009, 11:28 AM

We'll make a new beta firmware w/ this issue fixed in it. I'll have an update for you later on when that'll be. :)

Narflex

02-09-2009, 02:57 PM

OK, we've got a new beta firmware available for the HD200 which should address this specific issue. Just type 'beta' on your remote when you're on the System Update screen. Let me know the results please. :)

Slack

02-09-2009, 05:40 PM

Sorry out of town again. Will know something Friday.

OK, we've got a new beta firmware available for the HD200 which should address this specific issue. Just type 'beta' on your remote when you're on the System Update screen. Let me know the results please. :)

Slack

02-14-2009, 05:09 AM

Updated to new beta firmware. And in standalone mode at least, it plays videos from the ReadyNAS fine. Tried a few Xvids that I compressed. And a few .mkv that someone else packaged - and all seems well. One vid had only a DTS track, and I heard no audio - but I am not using the optical out at the moment.

Curiosly, when in extender mode it still refuses to play these vids from the server library. But I need to play around with it a bit more. In any case it's a thread for the other forum.

Thanks for the firmware patch.

Stupid Question: I edited first post, added FIXED to the title - yet it does not display, how to do this?

Opus4

02-14-2009, 07:54 AM

Stupid Question: I edited first post, added FIXED to the title - yet it does not display, how to do this?You have to be an admin or moderator to change the title. I changed it for you.

- Andy

Vaskill

09-18-2009, 10:49 PM