Moto QIP7100 2 turning off constantly

[ericscottf]

Hi all

Just upgraded to fios HD here, things are going along well, but my QIP 7100 2s are turning off constantly.
I've got STBkeepalive going twice a day, but that's not enough.
I checked the menus, nothing there to prevent this.

No external outlets to use to see that they've turned off... Software can turn them back on with minimal problems, but that's annoying.

Any suggestions?

thanks!

[ccsmoke]

Not familiar with these boxes but was wondering if you have HDMI hooked up at all. Using like HDMI out of the STB to a TV and analog out of STB to your HD PVR for an example. If so does the power cycle only happen when the tv is off? Test it without a HDMI hooked up at all?

Not sure if you accessed the "hidden menu" (have to google search for the button combo). Maybe some things in there about power saver / screen saver or standby that maybe able to disable. If you are using HDMI might be able to adjust some settings for that in that hidden menu, would test PCM or Pass through and not use Auto.

Last option would be unplug for 20 mins or so and do a factory reset and see if it reloads the firmware correctly....other than that I would do a service call.

[ericscottf]

No HDMI, using component into my HD-PVRs.

Nothing about standby mode in the service menu.

grrrrumble.

any other ideas?

thanks

[darcilicious]

You might try asking this here: http://www.dslreports.com/forum/vzfiostv You can post without signing up and there are some pretty knowledgeable folks regarding Vz equipment that hang out there...

[FlyingShawn]

I seem to recall hearing a few weeks ago (I think it was on this forum, but I'm not sure) that FiOS was beginning to roll out an STB firmware update that was supposed to start some new super-aggressive power conservation methods. I think it was that the STBs would go into standby after just two or three hours of inactivity.

I'm not sure how it'd determine "inactivity," considering that there have been times I've just turned on a good channel (Science, Nat Geo, etc) and left it on in the background while working at the computer.

That update hasn't hit my QIP7100-1 yet (if it's even coming for that model). I have a QIP7100-2 sitting here, but haven't had the time to set it up with my system yet, so I don't know if it has that firmware or not. FiOS seems to roll out new updates in stages and I think the person reporting this was down in TX, so maybe it's now being deployed up here in NY/PA.

Let us know what you find out!

[ericscottf]

I increased the number of times that STBkeepalive sends the wakeup call.

Since the boxes don't have 120v switched outputs anymore, there isn't even a good way for me to tell that they're off or that they were off (I wired some relays and leds into my old boxes)

ugh.