HDPVR No Workithe, Help!!!

[MeInMaui]

Originally Posted by bcjenkins

Care to open it up and see what they did to it?

I suspect they just replaced it with a tested unit. If I get the chance I might have a look, but I'm a little hesitant to mess with it since it is working.

Aloha,
Mike

[bcjenkins]

If I were you, I wouldn't either.

[dvsing]

Well, I sent my bad box in for RMA yesterday so I expect it back sometime middle to end of next week. I'll gladly pop open the returned box and snap some pictures. Does anyone have any pictures of a "bad" box that we could compare with?

Also-- on the box that they returned to you, is it a different serial number or did they return you the same box (and possibly make a modification that fixed it)?

-Dan

[MeInMaui]

Originally Posted by dvsing

Also-- on the box that they returned to you, is it a different serial number or did they return you the same box (and possibly make a modification that fixed it)?

Sorry, I didn't write down the serial number before I sent it out.

However, they received the bad unit on Monday and I received the replacement on Wednesday via UPS 2nd day air. That leads me to believe that they just immediately sent out a replacement upon receipt of the bad unit. It also is an indication of some pretty darn good customer service.

Aloha,
Mike

[dvsing]

Wow that's great! I sent my unit out 2nd day fedex yesterday so they should be receiving it tomorrow... if they do as good as they did for you then I should have a working unit in my hands by Tuesday afternoon =)

[Brent]

Originally Posted by MeInMaui

It also is an indication of some pretty darn good customer service.

I know there are a lot of frustrated folks who got the bad HD-PVRs, but I really think Hauppauge is trying to do right. Nice to see...

[Eckwell]

I am sending mine out, but did they reimburse you for shipping?

[MeInMaui]

Originally Posted by Eckwell

I am sending mine out, but did they reimburse you for shipping?

I didn't ask and they didn't offer. It isn't a big deal to me as it cost about $16 to ship via priority mail with $300 insurance.

Aloha,
Mike

[bcjenkins]

Originally Posted by MeInMaui

It also is an indication of some pretty darn good customer service.

Aloha,
Mike

Unrelated to this topic, I would concur. I called Hauppauge today for an RMA on a HVR-1600 card. After the tech asked me if I could put the card into an XP box for testing (I run in Linux) I politely explained that as the owner of:

• 3 HVR-1600s
• 2 PVR-500s
• 1 HVR-1800
• 1 HD-PVR
• 4 MVPs

He politely issued my RMA without further ado.

I was pleased with the transaction

B

[timnelsonic]

I ordered a second HD PVR a few days ago and just got the following message: "Due to overwhelming demand, we are backordered on this product until early July." It looks like the queue is getting longer as they deal with the issue of returns.

[sleonard]

Great news. According to this post by SHS the fix has been found.

S

[Addict]

<sigh> I'm an overheater too...only a few seconds of video before nothing. All disks stop, TS files aren't changing, just a red light.

I've got choppy video to boot, but I think that's likely related to something else I'll have to figure out once I get a working unit. For the record, I'm a 2108 build week on stock drivers.

Sounds like it's a hardware issue, though...per the post above mine.

[sleonard]

Originally Posted by MeInMaui

I didn't ask and they didn't offer. It isn't a big deal to me as it cost about $16 to ship via priority mail with $300 insurance.

Aloha,
Mike

Priority mail, that's USPS right? UPS wants to charge me $50 + to ship ground from AZ.

S

[MeInMaui]

Originally Posted by sleonard

Priority mail, that's USPS right? UPS wants to charge me $50 + to ship ground from AZ.

S

Eek! Those are the kind of shipping costs I'm used to seeing. Yes, priority mail is USPS. There is no tracking, but there is delivery confirmation available.

Aloha,
Mike

[HawgGuy]

Got my RMA unit today. It's sitting on it's side as a precaution but seems to work fine. Not as sharp as my r5000-HD, to be expected. It is a 2008 variant.

[dvsing]

When I get my replacement unit back next week I plan on being as un-careful with it as possible. Maybe I'll lock it up in my cabinet and make sure it can perform well in a warm cabinet without screwing up. I don't want to have to deal with any reliability issues down the road =)

By the way.. I asked the RMA guy (via email) about any official position Hauppauge has on this issue and he said that engineering keeps a tight lid on these things and that there has not been any official statement. This is in contrast to the information posted by shs (linked a few posts above).

-Dan

[personalt]

Does the overheating HDPVRS components out not work. I cant get anything going with arcsoft's capture software. It does however capture from my hdhomerun fine.

I thought maybe my directv box wasnt pumping out the component signal so I hooked my tv up to the component out of the hdpvr. nothing....

I then took the component into the HDPVR connected to TV and I got a picture.

IF you have an overheating HDPVR should I expect a signal on the component out?

[dvsing]

Can you get it to work by leaving it sit cold for a while (maybe half an hour?) and then powering it up and trying to capture with the ArcSoft software? If the faulty unit has been left on for longer than about 5-10 minutes it likely will freeze very quickly if you attempt to capture on the component inputs. At least that was my experience.

-Dan

[personalt]

I have never seen it working in the archsoft software. However I have the components in a closet downstairs and my pc is upstairs. I guess it could be locking up as I walk up the stairs.

what about the componets out, I assume they die if the unit overheats?

[mchias13]

no the components are just a pass through. mine worked even though the unit did not want to record at all.