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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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  #1  
Old 06-12-2007, 12:51 PM
popechild popechild is offline
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Join Date: May 2006
Posts: 725
How long should it take to hear back from support?

I submitted a request 11 days ago and haven't heard a thing, other than the initial screen saying that I would hear something within 72 hours.

Should I re-submit, or are they really running this far behind?
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  #2  
Old 06-12-2007, 01:15 PM
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Opus4 Opus4 is offline
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Join Date: Sep 2003
Location: NJ
Posts: 19,596
You could send an email asking if they receiverd your other email and/or perhaps replied. I would try a different email address, since there have been times where they didn't receive something or they sent a reply that was never received. Check your spam folders too.

- Andy
__________________
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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  #3  
Old 06-12-2007, 08:18 PM
Slugger Slugger is offline
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Join Date: Mar 2007
Location: Kingston, ON
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I opened a ticket yesterday and got a reply today, so I'd definitely check your spam folder/filters.
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  #4  
Old 06-13-2007, 06:51 PM
jmoney579 jmoney579 is offline
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Join Date: Mar 2007
Posts: 5
I agree, I opened up a ticket about a month ago, and support got back to me in about a day. Subsiqent replys were handled very quickly too, with a response the next day on each.
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  #5  
Old 06-13-2007, 08:34 PM
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Opus4 Opus4 is offline
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Join Date: Sep 2003
Location: NJ
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BTW: I heard yesterday that a reply had already been sent & it was being sent again.

- Andy
__________________
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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