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Old 08-31-2020, 07:35 AM
gary201 gary201 is offline
Sage Advanced User
Join Date: Dec 2010
Location: Rochester NY
Posts: 134
Sage won't recognize some video files

For several years I've been using PlayOn to record streamed shows off the net (netflix, hulu, pbs, etc.) After moving the recorded files into a defined Import folder, Sage recognizes them (e.g. you can see them on the Videos > Folders page within Sage). Once there, I typically use BMT to update the metadata of the recognized files (season/episode info etc), and flag them as Sage recorded shows so that it appears in the Recordings page.

However, I have a bunch of videos that Sage just refuses to recognize. Enabling the file recovery setting in the file (advanced_video_file_recovery=true) has no effect. I've tried re-streaming/recording them, moving them out and back between rescans, to a different import folder, etc. All of my efforts seem to fail to get Sage to even recognize these files at all.

I have noticed that some (but not all) of them have an apostrophe, parenthesis, or extended character like "" in the filename and Title field of the files embedded metadata. Removing those didn't seem to change the outcome, but leads me to think Sage is ignoring them because of something it doesn't like about the filename or internal metadata.

I've no idea what to try/do next.
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