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SageTV Media Extender Discussion related to any SageTV Media Extender used directly by SageTV. Questions, issues, problems, suggestions, etc. relating to a SageTV supported media extender should be posted here. Use the SageTV HD Theater - Media Player forum for issues related to using an HD Theater while not connected to a SageTV server.

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Old 05-10-2020, 12:32 AM
LHuisingh LHuisingh is offline
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Join Date: Feb 2011
Location: Kennewick, WA, USA
Posts: 35
HD300 error PlaybackException

In just the past few days I have one HD300 that is working fine when I try to play a recorded program and another that is showing the following error when trying the same thing:
There was a Playback Error in playback. Details:
No matter whether I playback a recording or try to see a live program I get this error. My other HD300 works just fine.
On the faulty one I also see a message at the top of the screen that indicates it thinks it is playing back a live program even though I am not.

My server is running Windows 10 1909 64-bit build 18363.778.
Software version: V9.2.1.826 (32-bit)
Java Version: 1.8.0_251
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Old 05-10-2020, 05:08 AM
KeithAbbott KeithAbbott is offline
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Join Date: Oct 2009
Location: Southeastern Michigan
Posts: 1,220
Have you tried doing a hard reboot (unplug HD300 from wall for 10+ seconds before plugging back in) recently?
Server: MSI Z270 SLI Plus ATX Motherboard, Intel i7-7700T CPU, 32GB Memory, unRAID 6.9.2, SageTV (java11) & OpenDCT Dockers
Tuners: 2 x SiliconDust HDHomeRun Prime Cable TV Tuners, SiliconDust HDHomeRun CONNECT 4K OTA Tuner
Clients: Multiple HD300 Extenders, Multiple Fire TV Stick 4K w/MiniClient
Miscellaneous: Multiple Sony RM-VLZ620 Universal Remote Controls
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Old 05-11-2020, 06:29 PM
LHuisingh LHuisingh is offline
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Join Date: Feb 2011
Location: Kennewick, WA, USA
Posts: 35
That's similar to what I did before I read the reply. I have seen other issues over time with these units. For me, it seemed like the units build up heat and stop functioning correctly. Even though they are "off" (red light on), the units are still very warm to the touch. For that reason, I turn them off for several minutes, thinking when they cool down they might work better. This time it was successful. I wish there was a more current hardware option that would be a little better.
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Old 05-12-2020, 09:41 PM
cupp cupp is offline
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Join Date: Feb 2008
Location: Michigan
Posts: 49
I purchased a USB fan with feet that keeps the extender always cool. Stopped my problems.
Amd 780g/athlonII x4 635/3 x 1 tb sata/4 gb ddr2 800/win7 32/sage 9/3xmvp/2xclient/2xhd200/
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Old 05-23-2020, 11:32 AM
LHuisingh LHuisingh is offline
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Join Date: Feb 2011
Location: Kennewick, WA, USA
Posts: 35
Where did you put the fan? I haven't looked at it in a while - Is there a USB port on the back of the HD300?
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