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Old 01-18-2011, 10:39 AM
gabrielcab gabrielcab is offline
Sage Aficionado
Join Date: Jan 2006
Posts: 287
Sage product is A+ but...

The time to respond to mails could be better. I bought a HD300 4 days ago and I haven't received any confirmation or communication, and when ask for support, it take more than 3 days to respond. I love the SageTV, but the response times aren't in tune with the product they sell.

Just a friendly observation
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Old 01-18-2011, 10:49 AM
Opus4's Avatar
Opus4 Opus4 is offline
Join Date: Sep 2003
Location: NJ
Posts: 19,619
See this FAQ - when you make a purchase, emails are sent automatically. You don't need a license for an HD300, but the order response is similar.

Support says they may take up to 72 hours to reply - if you don't hear back frmo them, that usually means either they didn't get your email, or you didn't get their reply.

In short, check your spam filters/folders.

- Andy
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
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