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  #1  
Old 06-09-2017, 04:00 PM
GoAWest's Avatar
GoAWest GoAWest is offline
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Join Date: Dec 2010
Location: Bay Area, CA, USA
Posts: 43
SageTVClient9 (and 7) sudden quits & spins

I recently upgraded both Server & Client Sage7 => Sage9. Both are running on Windows7 PCs, connected over a GigE network. I had hopped that this would fix a couple long-standing issues I've been seeing on the Sage Client PC but nothing has changed.

1) When I'm watching a show on the Client and do a lot of jumping with FORWARD or REVERSE (short or long jumps) via the remote, Sage will suddenly--without any errors or warnings--quit. It (re)launches without any issue, another than the annoyance. I don't have this issue when watching a show and remote-jumping around with the Server Sage9 (was Sage7) PC.

Below is the Windows log from one of these sudden SageTVClient quits.


2) When I'm watching a show on the Client for a while and then try to jump FORWARD (e.g. at a commercial break), I often get a spinning wheel/icon for "while" before the show continues. This never happens on the Server Sage. After that first jump FWD I can skip a few more times (via the remote button) without the spin/lag, but it will happen again after I've watched the show for a while and try jump FWD again. As I mentioned above, I have a GigE network between Client & Server so a network delay shouldn't be a problem.


====================================
Faulting application name: SageTVClient.exe, version: 9.1.2.662, time stamp: 0x592e2814
Faulting module name: ntdll.dll, version: 6.1.7601.23796, time stamp: 0x59028e17

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-06-07T03:48:50.000000000Z
EventRecordID 7822
Channel Application
Computer HTPC
Security

- EventData
SageTVClient.exe
9.1.2.662
592e2814
ntdll.dll
6.1.7601.23796
59028e17
c0000005
00055d8b
b24
01d2df3d2e05d0a5
C:\Program Files\SageTV\SageTV\SageTVClient.exe
C:\Windows\SYSTEM32\ntdll.dll
37406040-4b34-11e7-809b-00241d247d97
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  #2  
Old 06-09-2017, 06:23 PM
Fuzzy's Avatar
Fuzzy Fuzzy is offline
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Join Date: Sep 2005
Location: Jurupa Valley, CA
Posts: 9,957
Quote:
Originally Posted by GoAWest View Post
I recently upgraded both Server & Client Sage7 => Sage9. Both are running on Windows7 PCs, connected over a GigE network. I had hopped that this would fix a couple long-standing issues I've been seeing on the Sage Client PC but nothing has changed.

1) When I'm watching a show on the Client and do a lot of jumping with FORWARD or REVERSE (short or long jumps) via the remote, Sage will suddenly--without any errors or warnings--quit. It (re)launches without any issue, another than the annoyance. I don't have this issue when watching a show and remote-jumping around with the Server Sage9 (was Sage7) PC.

Below is the Windows log from one of these sudden SageTVClient quits.


2) When I'm watching a show on the Client for a while and then try to jump FORWARD (e.g. at a commercial break), I often get a spinning wheel/icon for "while" before the show continues. This never happens on the Server Sage. After that first jump FWD I can skip a few more times (via the remote button) without the spin/lag, but it will happen again after I've watched the show for a while and try jump FWD again. As I mentioned above, I have a GigE network between Client & Server so a network delay shouldn't be a problem.


====================================
Faulting application name: SageTVClient.exe, version: 9.1.2.662, time stamp: 0x592e2814
Faulting module name: ntdll.dll, version: 6.1.7601.23796, time stamp: 0x59028e17

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-06-07T03:48:50.000000000Z
EventRecordID 7822
Channel Application
Computer HTPC
Security

- EventData
SageTVClient.exe
9.1.2.662
592e2814
ntdll.dll
6.1.7601.23796
59028e17
c0000005
00055d8b
b24
01d2df3d2e05d0a5
C:\Program Files\SageTV\SageTV\SageTVClient.exe
C:\Windows\SYSTEM32\ntdll.dll
37406040-4b34-11e7-809b-00241d247d97
First thing I'd do is try a different Video decoder. Hardware Accelerated video is about the only thing sage does that has any risk of crashing like that - could point to a hardware issue or a driver issue.
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