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Old 09-23-2008, 12:47 AM
drpixel drpixel is offline
Sage User
Join Date: Dec 2004
Posts: 12
HD-PVR & Sage Client audio sync issue

Greetings all, it's been a while since I've had problems with Sage that I couldn't figure out on my own. Well this one has me stumped big time. I've looked around for similar posts, but didn't see anything matching my exact problem, although a lot of them are very similar. I'm hoping someone here can help me!

I am running Sage TV on a Windows XP machine as a server (v6.4.8.184) using a Hauppague HD-PVR to an HD cable box source. I have a Sage TV Client (also v6.4.8.184) connected to this server via gigabit LAN. The client is running Windows Vista Basic. Here are the specs on the client:

Dell Studio Hybrid (
- Intel® Core™ 2 Duo T8100 CPU
- 3 GB Memory
- Intel® Integrated Graphics Media Accelerator X3100

I previously ran Sage TV Client on a Mac Mini under XP and had no problems at all. Since switching over to the Dell, I've had major video delays where the audio would run ahead of the video progressively getting more and more out of sync until it was several seconds off, at which point, clipping can be heard in the audio, although the video still plays smooth. This occurs on both live TV and recorded show playback.

I'm almost certain it's not a lack of raw horsepower on the client, as ArcSoft Media Player will replay the recorded HDTV shows just fine. I am also able to playback several 1080p MKVs without any problems at all.

Since I'm fairly computer literate and I know most systems you purchase from a manufacturer are loaded with bloatware, I've tried Sage in three different OS configurations on this machine already with no noticable differences:

- Factory installed Vista Basic (bloatware)
- Windows XP Professional SP3
- Clean Vista Basic install

I'd be more than happy to work with someone and provide any data that might assist in working this issue out. I'm also willing and able to load a fresh copy of XP or Vista on the machine since this will be 99% dedicated to running Sage. Please let me know what you would do if this were your machine, I'll be happy to be your remote hands.

Would something from the debug logs be a good place to start?
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Old 09-23-2008, 04:42 AM
jerryt jerryt is offline
Sage Fanatic
Join Date: Oct 2007
Posts: 832
Put the cable box output on 720p
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Old 09-24-2008, 08:00 PM
Chriscic Chriscic is offline
Sage Expert
Join Date: Apr 2008
Posts: 729
Wait for the new HD-PVR drivers (whenever that is). There are known bugs with them that contribute to audio sync problems (according to Sage).
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Old 03-20-2009, 09:46 AM
judoGTI judoGTI is offline
Sage Advanced User
Join Date: Mar 2005
Posts: 131
Has this issue been fixed? Im running Sage 6.5.9 with HD-PVR and am seeing the same thing.

I watched a 30-Rock episode this week and towards the end of the 30 minutes the audio was out of sync (ahead by ~1-2 seconds). If I stopped the playback and restarted it, it would be back in sync... But I dont want to stop and restart everything I watch...

Does the new beta address this?
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Old 04-13-2009, 03:36 PM
ben_95sl1 ben_95sl1 is offline
Sage Aficionado
Join Date: Feb 2005
Posts: 290
For whatever, my client(athlon x2 5000) does this often, and i have to rewind or similar to get it to sync again (i use 720p and arcsoft). Has occured with the original hdpvr drivers, and still does the same with the latest release. I've been tolerating it for months.

And somehow, the server pc never has this sync problem of same files that are played on my separate client, even though it is slower and has more things going on during playback.

I assume there's a reason or setting that will fix this, just dont know what it is?

Server: XP SP3, X2 BE 5000+, WD 1.5TB x 2, PVR150 & HD-PVR, USB-UIRT
Clients: HD300, HD100 x 2, Media MVP in a box somewhere
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Old 04-13-2009, 06:56 PM
cat6man's Avatar
cat6man cat6man is offline
Sage Fanatic
Join Date: Jan 2006
Location: West of NYC, East of SF
Posts: 887
new beta

HD PVR version Beta (FIOS 6000 Fix)
« on: April 12, 2009, 10:15:24 AM »
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