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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here. |
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#1
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HD-300 - unusual failure symptoms
A couple days ago, my HD-300 stopped working.
Normal steps of restarting the HD-300 and the server didn't help. The HD-300 would boot to the internal menu, and show my server name in the list, but blanked the video output and become unresponsive when it tried to connect. I got out my backup HD-300 and hooked it up. Same result exactly. I replaced the HDMI cable thinking a failure there might cause the the video loss at the mode switch into 1080p. No help. I looked in the HD-300 system information page, and noticed the IP address was 0.0.0.0. Yet the Sage server was listed as available in the HD-300 menu. Interesting - the server name must be sent with a broadcast packet, and is received even without an IP. Other devices on the network were all fine. Link lights on HD-300 and switch good. Tried other ports on the switch. Swapped the Ethernet cable. Rebooted the DHCP server just in case. Changed the HD-300 to static IP. No effect. Running out of options, I started thinking of what I hadn't replaced. The HD-300 power supply. It's deeply embedded in the mess of wiring and hard to access so it wasn't my first reaction to change it. I swapped out the 12V 2A wall wart, and everything worked again. Wow! I've never seen a power supply failure that would exhibit itself by only affecting the networking, but there it is. I hope this helps someone else.
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HD300 extender with (2020 New Build) SageTV 64 bit V9.2.2 (service mode), Running on Windows 10 (64 bit), Intel Core i7-10700K CPU, 16G RAM, GIGABYTE Z490 UD motherboard. NVidia GTX1650 Super; Viewsonic LCD on one output and Mitsubishi WD57734 HDTV via DVI/HDMI on other output. HDHomeRun HDHR5-4US tuner, Hauppauge 1512 HD-PVR2 connected to Google Fiber TV GFHD200, tuned with USB-UIRT. |
#2
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I frequently have this problem when the power to my house “flickers”. I do the reset procedure of unplugging ethernet, unplugging power, plugging in power, waiting for SageTV logo, plugging in Ethernet. That resets it every time.
I wonder if a new wall wart would help prevent this from happening. |
#3
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Without knowing more about your network, it is hard to help with the debugging. What does your DHCP service? Can you connect to that box and get a list of users? Can you watch video from another PC using VLC or Plex? Have you tried connecting the HD-300 at some other point n the network? Directly to the switch?
I’ve seen problems like these when I had a bad switch, but the HD-300 could connect and failed when interacting with the UI..
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Server: i5-2405S (4 core @ 2.5 GHz), 8GB RAM, NORCO RPC-4220 4U case Tuners: 2 SiliconDust HDHomeRun , 2 Hauppauge HD-PVR Connected to 1 Pace700X and 1 TiVo Series 4 DVD Storage: 24 TB TV Storage: 11 TB (4x1.5TB for recording, 5TB for archive) Clients: 3 SageTV Extenders:5 Last edited by fidget; 02-08-2020 at 09:32 PM. |
#4
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Quote:
Original discussion from 2014: https://forums.sagetv.com/forums/sho...41&postcount=9 Last edited by Carlton Bale; 02-09-2020 at 06:50 PM. |
#5
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Quote:
Have you tried running Wireshark on the server to see if you see an connect attempt from the HD-300? Go with a hard coded up address and subnet mask just to be safe. Wireshark will show you the connect attempt as well as who might be breaking the connection.
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Server: i5-2405S (4 core @ 2.5 GHz), 8GB RAM, NORCO RPC-4220 4U case Tuners: 2 SiliconDust HDHomeRun , 2 Hauppauge HD-PVR Connected to 1 Pace700X and 1 TiVo Series 4 DVD Storage: 24 TB TV Storage: 11 TB (4x1.5TB for recording, 5TB for archive) Clients: 3 SageTV Extenders:5 |
#6
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Thanks for the feedback, all. To recap, I did solve the problem with a new power supply. That was the supply with my backup HD-300, so now I need a new power supply for the backup.
Looking on Amazon and elsewhere, it is hard to identify a quality supply. I was thinking about getting an open-frame unit, but even those are questionable quality and unknown suppliers. Can anyone recommend a quality power supply? I'm thinking if the original was 2A, I want 3A or more to put it under less stress.
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HD300 extender with (2020 New Build) SageTV 64 bit V9.2.2 (service mode), Running on Windows 10 (64 bit), Intel Core i7-10700K CPU, 16G RAM, GIGABYTE Z490 UD motherboard. NVidia GTX1650 Super; Viewsonic LCD on one output and Mitsubishi WD57734 HDTV via DVI/HDMI on other output. HDHomeRun HDHR5-4US tuner, Hauppauge 1512 HD-PVR2 connected to Google Fiber TV GFHD200, tuned with USB-UIRT. |
#7
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I've been having similar problems with my HD-300, where it would connect to the server and display the list of recordings, but not respond to the remote after that. This last time, I rebooted my Netgear extender that provides the hard network connection to the HD300 (didn't fix it) and then changed from static IP to DHCP in the HD-300 'Settings' menu. Once it found a new IP address things started working normally.
Before I changed to DHCP, the HD-300 and the router agreed on the static ip address.
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Server: Intel i5-2400 @3.1GHz 4 cores Windows 8.1 Pro, Sage 9.2.1 with Comskip Capture: OTA; Comcast to HD-PVR, HDHR, HDHR Prime with Firmware version 20150826 and OpenDCT version 0.5.13 beta Storage: 1Tb HD on Server, 2Tb Buffalo NAS Network: Gb Buffalo Router, Gb 8-port Netgear Switch connected to Server, HD-200, NAS, HDHR, Prime, LAN Playback: FireStick 4K and HD300 at remote site via Xfinity @ server and independent cable co. @ playback site. Tech Level: Hobbyist |
#8
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I'm going to try this power supply with the HD-300. I'll let you all know how it works when it arrives.
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HD300 extender with (2020 New Build) SageTV 64 bit V9.2.2 (service mode), Running on Windows 10 (64 bit), Intel Core i7-10700K CPU, 16G RAM, GIGABYTE Z490 UD motherboard. NVidia GTX1650 Super; Viewsonic LCD on one output and Mitsubishi WD57734 HDTV via DVI/HDMI on other output. HDHomeRun HDHR5-4US tuner, Hauppauge 1512 HD-PVR2 connected to Google Fiber TV GFHD200, tuned with USB-UIRT. |
#9
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Quote:
2.1mm coax plug, center positive. cULus.
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Sage 9 server = Gigabyte AMD quad-core - 4 gigs - integrated ATI HD4200 chipset - SSD boot, Hitachi Deskstar show drives. HD-PVR - Colossus - Win7 32 bit. HD200/300’s networked. HDHomerun tuner. "If you've given up on Weird Al, you've given up on life" - Homer Simpson |
#10
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Quote:
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Server: MSI Z270 SLI Plus ATX Motherboard, Intel i7-7700T CPU, 32GB Memory, unRAID 6.8.3, SageTV & OpenDCT Dockers Tuners: 2 x SiliconDust HDHomeRun Prime Cable TV Tuners, 2 x Hauppauge WinTV-HVR-2250 Dual TV Tuner Boards Clients: Multiple HD300 Extenders, Multiple Fire TV Stick 4K w/MiniClient Miscellaneous: Multiple Sony RM-VLZ620 Universal Remote Controls |
#11
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Quote:
True enough, but easy to fix! ![]() ![]()
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HD300 extender with (2020 New Build) SageTV 64 bit V9.2.2 (service mode), Running on Windows 10 (64 bit), Intel Core i7-10700K CPU, 16G RAM, GIGABYTE Z490 UD motherboard. NVidia GTX1650 Super; Viewsonic LCD on one output and Mitsubishi WD57734 HDTV via DVI/HDMI on other output. HDHomeRun HDHR5-4US tuner, Hauppauge 1512 HD-PVR2 connected to Google Fiber TV GFHD200, tuned with USB-UIRT. |
#12
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So, did the new power supply fix the problem?
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Sage 9 server = Gigabyte AMD quad-core - 4 gigs - integrated ATI HD4200 chipset - SSD boot, Hitachi Deskstar show drives. HD-PVR - Colossus - Win7 32 bit. HD200/300’s networked. HDHomerun tuner. "If you've given up on Weird Al, you've given up on life" - Homer Simpson |
#13
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Yes, it works perfectly.
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HD300 extender with (2020 New Build) SageTV 64 bit V9.2.2 (service mode), Running on Windows 10 (64 bit), Intel Core i7-10700K CPU, 16G RAM, GIGABYTE Z490 UD motherboard. NVidia GTX1650 Super; Viewsonic LCD on one output and Mitsubishi WD57734 HDTV via DVI/HDMI on other output. HDHomeRun HDHR5-4US tuner, Hauppauge 1512 HD-PVR2 connected to Google Fiber TV GFHD200, tuned with USB-UIRT. |
#14
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Quote:
And you tried all the usual remedies - pulling power, reset sequence with the BACK button, etc? Only thing that worked was a new power supply? Can you get a new DHCP address on command now?
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Sage 9 server = Gigabyte AMD quad-core - 4 gigs - integrated ATI HD4200 chipset - SSD boot, Hitachi Deskstar show drives. HD-PVR - Colossus - Win7 32 bit. HD200/300’s networked. HDHomerun tuner. "If you've given up on Weird Al, you've given up on life" - Homer Simpson |
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