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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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Old 04-28-2010, 01:33 PM
precedex precedex is offline
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Join Date: Nov 2009
Location: Wichita KS
Posts: 1
Exclamation HD- Pvr freezing when recording shows

I keep getting a capture device error when recording shows. Turning the HD-pvr. Live tv is lost unless I turn The HD-pvr off and back on. Here is the message I receive. "Capture device error (-4,0x8007001f) please make sure up to date drivers are loaded."

All drivers are up to date

I am running a headless whs, HD-200 with direct-tv.

Please help I am a nby losing WAF.
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Old 04-29-2010, 08:11 AM
sic0048 sic0048 is offline
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Join Date: Nov 2007
Posts: 1,250
First off - Welcome!

The HD-PVR seems to be overly sensitive to many, many things. Because of this, it can be hard to track down issues like yours and get a reliable set up. That being said, here are a couple of things to start with.....

First, if you haven't already, I would recommend that you read the "How To" located in my signature. It is one installation method that has helped dozens of people get a more reliable HD-PVR setup. Part of those suggestions is to use an older HD-PVR driver - I've found that proper installation is critical to long term HD-PVR reliability.

Second, the HD-PVR is very sensitive to heat. Definitely do not place it on top of (or even right next to) your STB. Most STB are like an oven, and placing the HD-PVR near it will cause lock-ups just as you are describing. You really need to place the HD-PVR where it is well ventilated. Some even remove the gray top cover to aid in the air flow.

Third, the HD-PVR seems to be very sensitive to USB traffic. It is best to plug the HD-PVR into a USB header that isn't shared with other devices. Some people have even gone as far as buying a USB PCI add on card and plugging the HD-PVR into it.

There are lots of similar threads out there, and a quick search on "HD-PVR" will bring up a bunch of them.

Good luck. Let us know if you have other questions.
i5 quad core server with about 10tb of space currently
SageTV v9 (32bit)
Ceton InfiniTV ETH 6 cable card tuner (Charter cable)
HD-100 HD Extenders
HD-300 HD Extenders
Nvidia Shield using the MiniClient
Using CQC to control it all

Last edited by sic0048; 04-29-2010 at 08:14 AM.
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Old 04-29-2010, 01:09 PM
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davephan davephan is offline
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Join Date: Mar 2004
Location: Minnesota
Posts: 1,911
I did most of the things listed mentioned, using the driver, removing the gray cover, using a separate PCI USB card where the HD-PVR is the only device using the card, not using the HD-PVR IR, covering up the HD-PVR IR window, and using a USB-UIRT for IR channel control.

I had one failure in a month where I missed a recording, but the HD-PVR recovered on its own without any intervention. I used to power cycle the HD-PVR at least once a week.

I might add a fan. I already have the fan, but need to hook it up. I wanted to monitor the HD-PVR for awhile to determine if the above modifications helped the stability, and it did. However, I think I will still add the fan. I have SageAlert running, and I think I will add "Growler" to automatically reset the HD-PVR upon failure.

SageTV: LIAN LI PC-K58, Gigabyte GA-EX580UD5, i-7 950 3.06 gig quad LGA 1366 CPU, Zalman CNPS9700 CPU cooler 1366 bracket, Memory 24 gigs GB, PNY NVIDIA GeoForce 9800 GT 1024 MB, Corsair 750w PSU, Samsung 500GB SSD boot, 3 SSD recording drives
Capture cards: 2 - HDHR Primes - Comcast Xfinity CableTV
Extenders: 1-HD-300, 2-HD-200
Software: Windows 7 Pro X64, Ghost 15, VideoReDo TVSuite 4 h.264, Playon (Netflix), OpenDCT
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Old 05-01-2010, 07:33 AM
bsung bsung is offline
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Join Date: Aug 2008
Posts: 167
Does anyone know what was supposed to have been fixed or improved from the older that everyone recommends and the current version? I still have some minor issues but am still using the new drivers. The current level of stability is something I could live with if there are issues with the old driver. I though there were some versions which fixed audio sync issues with FIOS or something like tat. I can't seem to find a list of changes in the drivers. If anyone knows, I'd appreciate it.
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