SageTV Community  

Go Back   SageTV Community > SageTV Products > SageTV Software


SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

Thread Tools Search this Thread Display Modes
Old 02-15-2008, 06:57 AM
Flips's Avatar
Flips Flips is offline
Sage Advanced User
Join Date: Oct 2005
Posts: 148
Hangs at service initializing-Locator Error

I'm trying troubleshooting my parent's system that has worked fine for a couple of years, and all of a sudden now it won't get past service initialization. Here's the error from the error log:

ERROR updating locator system Permission denied: connect

They have an HD extender. Could it be an issue with that? Is the locator what goes out on the network to look for servers or something?

Any ideas? I uninstalled all the old versions of Java and installed the latest one. That didn't help. Also tried to shutdown zone alarm and that didn't work either.

I'm open to suggestions.

Reply With Quote
Old 02-15-2008, 08:25 AM
CollinR CollinR is offline
Sage Icon
Join Date: Dec 2004
Location: Tulsa, OK
Posts: 1,304
The locator is for remote placeshifter connections where the server has a dynamic IP. It's similar to dynamic DNS, you should probably look at any new anti-virus / anti-malware thats been recently installed or updated. You should probably take this to support as it's not a common trouble for users.
Reply With Quote
Old 02-15-2008, 11:09 AM
Opus4's Avatar
Opus4 Opus4 is offline
Join Date: Sep 2003
Location: NJ
Posts: 19,588
The Windows firewall may be active too, though I don't know why it would hang if there was a port issue. You could check this FAQ about firewall ports.

But, yes, you may be better off checking with SageTV support if that isn't it -- that error may not be what is causing it to stop.

- Andy
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
Reply With Quote
Old 03-08-2008, 01:33 PM
Flips's Avatar
Flips Flips is offline
Sage Advanced User
Join Date: Oct 2005
Posts: 148
Just to close this in case someone else has the same issue, it was a firewall / malware detector issue. Thanks guys.

Windows One Care was installed, which turned on the firewall. It also has a built in malware detector, but I think it was the firewall which was causing the issue.

Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
SageTV Service is initializing... natrlhy SageTV Software 19 04-07-2007 01:36 PM
Service hangs at startup soulprops77 SageTV Software 4 01-27-2007 09:10 AM
When running as service why does starting Sage UI say SageTV Service is initializing? GollyJer SageTV Software 2 12-27-2006 09:59 AM
Service partially hangs mattporco SageTV Software 2 09-04-2006 11:36 PM
SageTV 4.0 service - opening Sage UI hangs running SageTV client Surtr SageTV Software 1 11-10-2005 01:25 PM

All times are GMT -6. The time now is 12:39 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 2003-2005 SageTV, LLC. All rights reserved.