EPG Server

[Opus4]

BTW: I've sent another message to SageTV saying it still isn't working as of this evening.

Originally Posted by ToonGal

That being said, just so you know, I think this IS the same issue as the initial poster; I just gave a more techinical definition to the same problem. When I select my zip code (or any other disfunctional one), during the "add new source" section, it presents the menu "Please select your cable provider..." with a blank set of choices. I'm guessing my situation is the exact one described by the initial post, as to him it probably just appeared "frozen".

I'll clarify that it isn't the same issue I saw after the initial post because at that time, there was no connection to the EPG server -- it wasn't a matter of seeing a blank list of providers after waiting a while for certain zip codes; there was no response from the EPG server at all when I tried changing to another lineup. The issue seems related, however, as Jeff mentioned that the EPG server restart seems to have messed with its EPG data update & that could be the cause of the current lack of data for certain zip codes... or perhaps there is a larger database issue than initially thought.

- Andy

[vanisher_sage]

Just tried again and the cable providers still do not load. Time checked is same as post.

[HawgGuy]

West, TX - zip 79549 still doesn't work. Neighboring zip (with slightly different channel lineup works).

[ToonGal]

CA 94947, checking in, still not working, 2:30 PM PST.

Any help, or even status updates, greatly appreciated. Not knowing anything is worse than knowing the severity of the issue, no matter how bad it might be...

Thanks!

[Opus4]

Any help, or even status updates, greatly appreciated. Not knowing anything is worse than knowing the severity of the issue, no matter how bad it might be...

As I've indicated: it was known & was being worked on. I didn't want to post that same comment periodically, so I was waiting for something new to say, such as...

Originally Posted by ToonGal

CA 94947, checking in, still not working, 2:30 PM PST.

As far as I can tell, it should be working now.

If you get no results, try exiting & restarting SageTV. Perhaps the last results were being cached; if so, a restart will reset the cache & it should download afterwards.

Let us know if there are still problems.

- Andy

[robogeek]

I think I can now confirm that the some type of problem still exists with the EPG. My EPG has been stuck with the same data up to 6/11 for the last couple of days...no new data has been coming in from the SageTV EPG server. I've tried all the usual stuff...restarted SageTV, rebooted the SageTV server, tried removing those 3 epg_data_sources lines from the .properties file for each source, toggling a channel in the lineup, manually forcing an EPG update with Nielm's web server and still no updated guide data coming in. The only thing I haven't done is remove all of the sources and reconfigure...and I don't want to do that AGAIN unless I really have to.

[vanisher_sage]

94121 looks good. Thanks for the support.



Edit: The programming info for The Travel Channel is still wrong. I don't know who to blame for that one. TitanTV.com has the correct listings for this channel but the program guide in SageTV doesn't.

[ToonGal]

Originally Posted by Opus4

As far as I can tell, it should be working now.

Yup! Thanks, Andy!

Very strange behavior with both the 'active' wiped and backup configuration. Cleaned out channel config entirely, restarted, re-added, reconfigured, and all is back as it was.

The wiz.bin file is over 1GB smaller, so maybe the cleanup included something regarding the original channel config, but things seem to be back up and running.

Thanks again to all involved. Have a nice summer!

[robogeek]

OK, now my guide is finally updated with data through 6/14. Not sure how or why it is now and wasn't 3 hours ago. After manually updating at around 7:30pm and not getting any new EPG data, it looks like somehow another EPG update got kicked off around 9:30pm and was able to finally get data.

[HawgGuy]

Yay! Working well in West TX. Thanks guys.

[MooseGuy]

Can someone tell me the expected wait time for EPG data to load? I let it sit over night and I still have the screen stating "Please wait while the channel lineup is downloaded...". I am using zip code 30450.

Thanks for any help.

[Opus4]

Originally Posted by MooseGuy

Can someone tell me the expected wait time for EPG data to load? I let it sit over night and I still have the screen stating "Please wait while the channel lineup is downloaded...". I am using zip code 30450.

The list of providers & lineup's channels should download fairly quickly, unless there is an EPG server issue... I just checked & had no problem.

You should check your firewall settings; see this FAQ:

What ports do I need to open in my firewall for SageTV?

- Andy