client exchange

joesmoe · #1 12-24-2005, 10:42 AM

how long does an exchange take .sent out on the 20th.still no reply.would have been nice to use sage for the holiday get togethers.as i consider sage unusable with trial popping up all over the screen.

heffe2001 · #2 12-25-2005, 11:43 AM

I faxed my copy around that time as well, and sent 2 follow-up emails since, and not heard a peep. I'm guessing they are on holiday this week, and (HOPEFULLY) it'll get processed next week.

heffe2001 · #3 12-26-2005, 10:04 PM

Got a reply this morning that they didn't have my paperwork (although I faxed it AND emailed it). I sent the scanned paperwork again, and got my code this afternoon.

joesmoe · #4 12-27-2005, 11:15 AM

i still have not received anything .i did not fax but sent a scanned image.

heffe2001 · #5 12-27-2005, 01:09 PM

I'm going to guess you need to resend it. When I sent my query before actually getting my key, I sent it to support & sales both (CC'ed it to both), although it was orders@sagetv.com that send me the key & info. (heck, send it to all 3 and I'm sure you'll hear something back fairly quickly).

I just think they lost a bit of mail or something last week.

dkardatzke · #6 12-27-2005, 01:19 PM

I apologize for any delays but we have processed every request we've received so far. For those of you who haven't yet received your key, please try resending or faxing the affidavit.

Wakecrash · #7 12-27-2005, 09:27 PM

I thought mine was taking a long time, until I found it in my Norton antispam folder, eventhough I had recieved e-mails from Sage before.

joesmoe · #8 12-29-2005, 10:38 AM

recieved it yesterday ,all is well now.

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