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SageTV Media Extender Discussion related to any SageTV Media Extender used directly by SageTV. Questions, issues, problems, suggestions, etc. relating to a SageTV supported media extender should be posted here. Use the SageTV HD Theater - Media Player forum for issues related to using an HD Theater while not connected to a SageTV server.

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  #1  
Old 01-20-2006, 07:57 AM
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cmaffia cmaffia is offline
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Media Extender License Taking Forever?
I ordered mine on 1/16 with 4 emails requesting status of my order since. No response yet.

Just curious how long it took for others to get their serial number(s) emailed to them.

Thanks
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Last edited by cmaffia; 01-20-2006 at 08:01 AM.
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  #2  
Old 01-20-2006, 08:09 AM
BobPhoenix BobPhoenix is offline
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I got mine instantaneously. As in - as soon as I opened my browser to my email server the email was already there. I only got the licence I didn't trade in a regular licence or purchase hardware. Sounds like it was filtered by your email server to me.

BobP.
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  #3  
Old 01-20-2006, 08:12 AM
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cmaffia cmaffia is offline
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I bought the license too.. this isn't a trade.

Yahoo doesn't filter any of my emails ... nor does it explain the 4 unanswered emails that span over 3 different email addresses and servers.

Sounds like to me that whatever mechanism generates and emails the numbers is not working or was not working at the time of my purchase..... and I have no theory as to why no one has responded to any of my emails.

Quote:
Originally Posted by BobPhoenix
I got mine instantaneously. As in - as soon as I opened my browser to my email server the email was already there. I only got the licence I didn't trade in a regular licence or purchase hardware. Sounds like it was filtered by your email server to me.

BobP.
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Last edited by cmaffia; 01-20-2006 at 08:22 AM.
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  #4  
Old 01-20-2006, 08:24 AM
BobPhoenix BobPhoenix is offline
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Quote:
Originally Posted by cmaffia
Sounds like to me that whatever mechanism generates and emails the numbers is not working or was not working at the time of my purchase..... and I have no theory as to why no one has responded to any of my emails.
Sorry to hear that. Glad I've never encountered this problem!

BobP.
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  #5  
Old 01-20-2006, 09:17 AM
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Even generated a support request detailing my issue.
If someone from the Sage farm reads this........help! :-)

Quote:
Originally Posted by BobPhoenix
Sorry to hear that. Glad I've never encountered this problem!

BobP.
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Last edited by cmaffia; 01-20-2006 at 09:34 AM.
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  #6  
Old 01-20-2006, 02:06 PM
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Quote:
Originally Posted by cmaffia
If someone from the Sage farm reads this........help! :-)
Here's the FAQ. The last I heard, they get multiple requests for the same license & always reply, so it appears that people aren't receiving the responses for some reason. I don't know if you meant that you also tried the tech support email address, but if not, try that one too.

- Andy
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  #7  
Old 01-20-2006, 08:31 PM
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cmaffia cmaffia is offline
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Got it! They apologized that it took so long as they did get my emails.



Quote:
Originally Posted by Opus4
Here's the FAQ. The last I heard, they get multiple requests for the same license & always reply, so it appears that people aren't receiving the responses for some reason. I don't know if you meant that you also tried the tech support email address, but if not, try that one too.

- Andy
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  #8  
Old 02-12-2006, 07:25 PM
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dbfresh23 dbfresh23 is offline
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DOH, here I was hoping that Sage would have their problems resolved - No such luck...

Quote:
Your Email could not be sent at this time. The following error was encountered: Error connecting to 'mail.freytechnologies.com': (209.216.213.122:25): Connection refused
Didn't seem to have any trouble charging my cc! Makes me wonder if my email to orders is just bouncing around out there!

I really wish they'd let PC Alchemy sell MVP licenses, at least then I know I'm getting it.
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