Install Problems

[excotec]

I am trying to install so I can try it out. I currently use gbpvr and just want to compare the two. The program installs ok but when I start it the screen stays up for a couple of seconds and then closes. I tried using the debugger but it closes along with sage. Anybody have any ideas?

Thanks

[Opus4]

You can add this line to sage.properties (edit in Notepad; make sure Format -> Word Wrap is not checked):

debug_logging=TRUE

Just copy & paste what I wrote above, because it is case sensitive. This will create sagetv_0.txt when SageTV next runs. There may also be a java error log in the SageTV directory.

You've got all other tuner controlling software closed at the time?

- Andy

[excotec]

Andy-thanks for the reply. I have made sure GBPVR is not running. The only thing is the Hauppage remote software. I attached the log.

[Opus4]

You might want to send it to tech support to see what they have to say -- they can try to help during the trial period. You could also try the latest beta to see if it works better.

Another thing to do would be to set this property to turn off 3D Acceleration to see if that helps. If so, maybe you need to update DirectX and/or your video drivers.

ui/accelerated_rendering=false

- Andy

[lovingHDTV]

Originally Posted by excotec

Andy-thanks for the reply. I have made sure GBPVR is not running. The only thing is the Hauppage remote software. I attached the log.

I had a similar problem with Sage with the WMA parser. It was fixed in version 4.+

You could try not adding any music directories and see if Sage runs. This would avoid the problem I had with Sage hanging. If it works, at least you could look at the PVR stuff in Sage.

EDITED

[excotec]

It will not even let me get that far. It opens long enough for me to see it wants me to select the laungage and then it closes before I can do anything else. I am guessing it is a java problem. I have tried re-installing the app along with java after removing them from the control pannel. Just do not know how to fix it.

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x0
Function=[Unknown.]
Library=(N/A)

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.


Current Java thread:
at sage.WMATagParser.extractProperties0(Native Method)
at sage.WMATagParser.extractMetadata(Unknown Source)
at sage.bs.k2(Unknown Source)
at sage.bs.a(Unknown Source)
at sage.bs.if(Unknown Source)
at sage.al.a(Unknown Source)
- locked <0x131d7d78> (a java.lang.Object)
at sage.b3.a(Unknown Source)
at sage.b3.iu(Unknown Source)
at sage.b3.access$000(Unknown Source)
at sage.b3$1.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x004F9000 C:\Program Files\SageTV\SageTV\SageTV.exe
0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll
0x77C70000 - 0x77CB0000 C:\WINDOWS\system32\GDI32.dll
0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
0x78000000 - 0x78086000 C:\WINDOWS\system32\RPCRT4.dll
0x77340000 - 0x773CB000 C:\WINDOWS\system32\COMCTL32.dll
0x763B0000 - 0x763F5000 C:\WINDOWS\system32\comdlg32.dll
0x70A70000 - 0x70AD4000 C:\WINDOWS\system32\SHLWAPI.dll
0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
0x773D0000 - 0x77BC7000 C:\WINDOWS\system32\SHELL32.dll
0x71950000 - 0x71A34000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll
0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
0x771B0000 - 0x772D1000 C:\WINDOWS\system32\OLE32.DLL
0x71AB0000 - 0x71AC5000 C:\WINDOWS\System32\ws2_32.dll
0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
0x666F0000 - 0x666FB000 C:\WINDOWS\System32\inetmib1.dll
0x76D60000 - 0x76D77000 C:\WINDOWS\System32\iphlpapi.dll
0x71F60000 - 0x71F68000 C:\WINDOWS\System32\snmpapi.dll
0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\WSOCK32.dll
0x76D40000 - 0x76D56000 C:\WINDOWS\System32\MPRAPI.dll
0x76E40000 - 0x76E6F000 C:\WINDOWS\System32\ACTIVEDS.dll
0x76E10000 - 0x76E35000 C:\WINDOWS\System32\adsldpc.dll
0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
0x76B20000 - 0x76B35000 C:\WINDOWS\System32\ATL.DLL
0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
0x71BF0000 - 0x71C01000 C:\WINDOWS\System32\SAMLIB.dll
0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
0x73420000 - 0x73573000 C:\WINDOWS\System32\MSVBVM60.DLL
0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll
0x10000000 - 0x10018000 C:\Program Files\UltraVNC\vnchooks.dll
0x08000000 - 0x08139000 C:\Program Files\Java\j2re1.4.2_06\bin\client\jvm.dll
0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
0x012C0000 - 0x012C7000 C:\Program Files\Java\j2re1.4.2_06\bin\hpi.dll
0x012E0000 - 0x012EE000 C:\Program Files\Java\j2re1.4.2_06\bin\verify.dll
0x012F0000 - 0x01309000 C:\Program Files\Java\j2re1.4.2_06\bin\java.dll
0x01310000 - 0x0131D000 C:\Program Files\Java\j2re1.4.2_06\bin\zip.dll
0x013A0000 - 0x013B7000 C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x76200000 - 0x76298000 C:\WINDOWS\system32\WININET.dll
0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
0x762A0000 - 0x762AF000 C:\WINDOWS\system32\MSASN1.dll
0x03DC0000 - 0x03DCC000 C:\Program Files\SageTV\SageTV\Win32ShellHook.dll
0x04260000 - 0x04372000 C:\Program Files\Java\j2re1.4.2_06\bin\awt.dll
0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.dll
0x03DF0000 - 0x03E41000 C:\Program Files\Java\j2re1.4.2_06\bin\fontmanager.dll
0x04C40000 - 0x04C4F000 C:\Program Files\Java\j2re1.4.2_06\bin\net.dll
0x71A50000 - 0x71A8B000 C:\WINDOWS\System32\mswsock.dll
0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
0x04C60000 - 0x04C79000 C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7C3A0000 - 0x7C41B000 C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x7C340000 - 0x7C396000 C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x04C90000 - 0x04CA4000 C:\Program Files\SageTV\SageTV\SageTVInfraredReceive.dll
0x04CB0000 - 0x04CBC000 C:\WINDOWS\System32\ksProptyUtl.dll
0x04CC0000 - 0x04CCC000 C:\Program Files\SageTV\SageTV\averapi_182.dll
0x05200000 - 0x05220000 C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x76FD0000 - 0x77048000 C:\WINDOWS\System32\CLBCATQ.DLL
0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
0x35680000 - 0x35690000 C:\WINDOWS\System32\devenum.dll
0x05240000 - 0x05247000 C:\WINDOWS\System32\msdmo.dll
0x60F00000 - 0x60F20000 C:\WINDOWS\System32\ksproxy.ax
0x5EF80000 - 0x5EF84000 C:\WINDOWS\System32\ksuser.dll
0x74900000 - 0x7493A000 C:\WINDOWS\System32\kswdmcap.ax
0x73DD0000 - 0x73EC2000 C:\WINDOWS\System32\MFC42.DLL
0x65400000 - 0x6540C000 C:\WINDOWS\System32\ksxbar.ax
0x65380000 - 0x653C8000 C:\WINDOWS\System32\kstvtune.ax
0x35500000 - 0x35659000 C:\WINDOWS\System32\quartz.dll
0x05A60000 - 0x05A68000 C:\Program Files\Java\j2re1.4.2_06\bin\nio.dll
0x05260000 - 0x0527E000 C:\Program Files\Java\j2re1.4.2_06\bin\jpeg.dll
0x047C0000 - 0x047E3000 C:\Program Files\Java\j2re1.4.2_06\bin\cmm.dll
0x048F0000 - 0x04965000 C:\Program Files\SageTV\SageTV\SageTVDX93D.dll
0x05D60000 - 0x05F06000 C:\WINDOWS\System32\d3d9.dll
0x04970000 - 0x04976000 C:\WINDOWS\System32\d3d8thk.dll
0x04990000 - 0x04995000 C:\Program Files\Java\j2re1.4.2_06\bin\jawt.dll
0x4F500000 - 0x4F630000 C:\WINDOWS\System32\WMVCORE.DLL
0x59A10000 - 0x59A53000 C:\WINDOWS\System32\WMASF.DLL
0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

Heap at VM Abort:
Heap
def new generation total 6400K, used 1134K [0x10020000, 0x10710000, 0x13020000)
eden space 5696K, 19% used [0x10020000, 0x1013bbd8, 0x105b0000)
from space 704K, 0% used [0x105b0000, 0x105b0000, 0x10660000)
to space 704K, 0% used [0x10660000, 0x10660000, 0x10710000)
tenured generation total 21188K, used 15890K [0x13020000, 0x144d1000, 0x1c020000)
the space 21188K, 74% used [0x13020000, 0x13fa4a80, 0x13fa4c00, 0x144d1000)
compacting perm gen total 7936K, used 7784K [0x1c020000, 0x1c7e0000, 0x20020000)
the space 7936K, 98% used [0x1c020000, 0x1c7ba3d8, 0x1c7ba400, 0x1c7e0000)

Local Time = Mon Jan 23 21:19:27 2006
Elapsed Time = 16
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_06-b03 mixed mode)

[ke6guj]

Originally Posted by lovingHDTV

I had a similar problem with Sage with the WMA parser. It was fixed in version 4.+

You could try not adding any music directories and see if Sage runs. This would avoid the problem I had with Sage hanging. If it works, at least you could look at the PVR stuff in Sage.

EDITED

it looks like it is scanning for files in the "my documents" folder. IIRC, Sage initially sets itsself up to record and look for imports in "my documents" sub-folders. I see this as the last entry in the log, "Running WMA Parser on C:\Documents and Settings\Jay\My Documents\My Music\ norman bass.wma". I also saw this "Skipping video import dir that's also a recording dir:C:\Documents and Settings\Jay\My Documents\My Videos\SageTV" listed in the log. I'd try to temporarily move out any videos and music files stored there and see if Sage will start properly.

If it is locking up on the .wma file, then getting out any "bad" files of the scan area until you can reconfigure Sage through the UI would be easier than editing the sage.properties if you are not familiar with it. If Sage will start without any imports to deal with, then you can move the files back in and see if Sage locks up then. Then you would know that it is an import file issue and can work on it from there.

[excotec]

Thanks for all your help. I was able to get it working and found it to not be what I was expecting. Think I will stick with what I am using now. Thanks again.