Getting odd error when downloading program guide data

rdefino · #1 08-16-2006, 05:31 PM

No matter what tuner card I try to selet the type of "Program data guide provider" (I choose "Local Broadcast- over the air) I get the error "There was an error connecting to the SageTV server. Please be sure your internet connection is established". I know my internet works fine, because I using it now on this system to post this. Any idea what's is acausing this.

Opus4 · #2 08-16-2006, 05:39 PM

Make sure the required ports are open in your firewall for SageTV and/or the SageTV service.

- Andy

rdefino · #3 08-16-2006, 05:44 PM

What's funny it worked last night and I'm not using a Firewall.

Govnah · #4 08-16-2006, 06:37 PM

Trying to setup my vide source, local broadcast over the air and I keep getting "There was an error connecting to the Sage TV server, verify your internet connection. I am currently on the same box and can surf the web as well...Is the Sage TV Server in fact down?

Thanks

vipul19 · #5 08-16-2006, 07:02 PM

Help. I am using a netgear router which may be the problem...?

rdefino · #6 08-16-2006, 07:30 PM

Are you having the same problem?

Stuntman · #7 08-16-2006, 07:56 PM

Just noticed my program guide was gone! I tried forcing a refresh with no luck.. so I removed all my video sources and am trying to re-add them.. but each time I get to the 'zip code' area of the configuration I get an error stating..

"There was an error connecting to the SageTV Server. Please be sure your Internet connection is established and that you have entered the correct Zip/Postal Code."

I get this no matter what Zip I use..

My Internet connection is working fine.. no firewalls...

HELP!!!!!!!!!!!!

Quote:

Originally Posted by rdefino

Are you having the same problem?

I am having the same problem!!!

Opus4 · #8 08-16-2006, 08:15 PM

I just tested setting up a new source & like all of you, there is no response from the EPG server. I've let someone know who can look into it.

- Andy

hechacker1 · #9 08-16-2006, 08:15 PM

ditto, just did a fresh windows xp install and was trying to install sage. WHen I got to the zip code part it tells me it cannot contact the SageTV Server.

I haven't had this problem before, no internet connection changes since last time.

hemicuda · #10 08-16-2006, 08:34 PM

I have data for most channels through 8/29 PM on 1 service and 8/27 PM on the other. Just did a forced refresh through the web interface and all seems well.

Opus4 · #11 08-16-2006, 08:36 PM

It is probably working again -- my test setup went through just now.

- Andy

rdefino · #12 08-17-2006, 04:49 AM

Mines working too.

Stuntman · #13 08-17-2006, 10:04 AM

I'm not getting the error about connecting to the SageTV server anymore.. but I am not getting a full EPG list from Time Warner.. Some channels say "No Data" others are simply blank.. I've tried removing a source and adding it back in.. I've tried disabling then enabling all channels.. I've done a channel scan... nothing seems to help.. I've tried to force an EPG update via the webserver plugin..

Any other ideas??

Thanks!

hechacker1 · #14 08-17-2006, 10:18 AM

Quote:

Originally Posted by Stuntman

I'm not getting the error about connecting to the SageTV server anymore.. but I am not getting a full EPG list from Time Warner.. Some channels say "No Data" others are simply blank.. I've tried removing a source and adding it back in.. I've tried disabling then enabling all channels.. I've done a channel scan... nothing seems to help.. I've tried to force an EPG update via the webserver plugin..

Any other ideas??

Thanks!

same here, i have also tried forcing the EPG to update, but all I have are a few channels with no data.

Narflex · #15 08-17-2006, 10:58 AM

Try removing all the properties from the properties file that have the string 'server_update_id' in them (do it while SageTV is not running). That should resolve the issue.

Stuntman · #16 08-17-2006, 11:05 AM

Quote:

Originally Posted by Narflex

Try removing all the properties from the properties file that have the string 'server_update_id' in them (do it while SageTV is not running). That should resolve the issue.

I had that string in one place.. it was listed as..

epg_data_sources/2129615/server_update_id=

I removed that line altogether and restarted SageTV..

I don't see any immediate difference.. I've forced the EPG refresh again using the server...

Anything else I need to do beyond removing that line to get Sage back to speed?

hechacker1 · #17 08-17-2006, 11:25 AM

Quote:

Originally Posted by Narflex

Try removing all the properties from the properties file that have the string 'server_update_id' in them (do it while SageTV is not running). That should resolve the issue.

I deleted the 'server_update_id" string and no EPG update. I just tried redoing the EPG Setup Wizard and I got the server error again.

I think the Server is br0ked.

EDIT: a minute later the server works again. Still, I dont think the problem is on my end. The EPG isnt updating again after adding my Cable provider.

Stuntman · #18 08-17-2006, 11:37 AM

Quote:

Originally Posted by hechacker1

I deleted the 'server_update_id" string and no EPG update. I just tried redoing the EPG Setup Wizard and I got the server error again.

I think the Server is br0ked.

EDIT: a minute later the server works again. Still, I dont think the problem is on my end. The EPG isnt updating again after adding my Cable provider.

I think Narflex was onto something though.. that string was empty on my system after the '='.. after removing it and restarting sage it now shows..
'=10161,1155733800;10150,1155733800;10139,1155733800;10162,1155733800;10145,1155733800;10269,1155733800;10142,1155733800;10179,1155733800;'

I still am missing a bunch of channels though! On the webserver plugin I also noticed it says 'Next EPG Update In: 0.00hrs'.. and it never changes, even after I force a refresh!

I'll try a reboot.. just in case

Stuntman · #19 08-17-2006, 12:35 PM

Got a response from Sage Support.. they suggested the following.. which produced the same problem I had before trying it.. Odd that I am still getting SOME data, just not ALL of it.. could it have to do with Adelphia being converted to Time-Warner?? I don't think the channel lineup has changed yet...

Here is the suggestion I received from Sage.. again, this didn't make any difference in what I am seeing...

-----------------------------------------------------

Close down SageTV and the service and open up your Sage.properties file. Try removing all the properties from the that file that have the string
'server_update_id' in them . Now run SageTV again.

If that doesn't work try removing all your sources and then create a new
source, but choose a different provider. Let that update and now go back and
remove that source and choose your original source.

hechacker1 · #20 08-17-2006, 12:51 PM

perhaps this is a regional thing?

my provider is time warner cable, san diego

anyways, will try the suggestion because I still haven't had an EPG update.

EDIT: I can't get another provider's list to download, it seems the EPG server is not working. It just hangs on the

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