Can't Run SageTV

[thomaszoo]

I just upgraded to the release version from 6.0.17. Everything seemed fine at first. Then it crashed and I have not been able to get past the splash screen. I tried deleting the Sage.Properties file, then I replaced it with one from yesterday, I deleted both the Sage.Properties & the backup files but I still can't get into Sage. I even tried going back to 6.0.17. HELP. I had no problems with either of the last two betas.

[Opus4]

Are you running in service mode? If so, did you set a user for it, if needed?

I would try a reinstall of SageTV, in case something didn't get installed properly.

If it continues, you can enable debug logging to find out what the log says is happening.

- Andy

[thomaszoo]

I did an uninstall, I deleted the Sage directory, I reinstalled, went through the setup and when I got to the screen to setup my video sources SageTV crashed shortly thereafter (before I could select anything). I added the line for logging to the new properties file and attached is one of the log files created. Any ideas?

A second log (hs_err_pid2680.log) that won't upload follows:

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x12AE26D
Function=[Unknown.]
Library=C:\Program Files\SageTV\SageTV\DShowPlayer.dll

NOTE: We are unable to locate the function name symbol for the error
      just occurred. Please refer to release documentation for possible
      reason and solutions.


Current Java thread:
	at sage.media.format.MPEGParser.getMediaAVInf0(Native Method)
	at sage.media.format.g.int(Unknown Source)
	at sage.bx.l(Unknown Source)
	at sage.ao.a(Unknown Source)
	- locked <0x1138ed10> (a java.lang.Object)
	at sage.b8.iO(Unknown Source)
	at sage.b8.iP(Unknown Source)
	at sage.b8.i4(Unknown Source)
	at sage.SageTV.<init>(Unknown Source)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
	at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
	at java.lang.reflect.Constructor.newInstance(Unknown Source)
	at java.lang.Class.newInstance0(Unknown Source)
	at java.lang.Class.newInstance(Unknown Source)
	at sage.Sage.void(Unknown Source)
	at sage.Sage.b(Unknown Source)

Dynamic libraries:
0x00400000 - 0x004FB000 	C:\Program Files\SageTV\SageTV\SageTV.exe
0x7C900000 - 0x7C9B0000 	C:\WINDOWS\system32\ntdll.dll
0x7C800000 - 0x7C8F4000 	C:\WINDOWS\system32\kernel32.dll
0x77D40000 - 0x77DD0000 	C:\WINDOWS\system32\USER32.dll
0x77F10000 - 0x77F57000 	C:\WINDOWS\system32\GDI32.dll
0x76390000 - 0x763AD000 	C:\WINDOWS\system32\IMM32.DLL
0x77DD0000 - 0x77E6B000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77E70000 - 0x77F01000 	C:\WINDOWS\system32\RPCRT4.dll
0x5D090000 - 0x5D12A000 	C:\WINDOWS\system32\COMCTL32.dll
0x763B0000 - 0x763F9000 	C:\WINDOWS\system32\comdlg32.dll
0x77F60000 - 0x77FD6000 	C:\WINDOWS\system32\SHLWAPI.dll
0x77C10000 - 0x77C68000 	C:\WINDOWS\system32\msvcrt.dll
0x7C9C0000 - 0x7D1D5000 	C:\WINDOWS\system32\SHELL32.dll
0x773D0000 - 0x774D3000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x77120000 - 0x771AC000 	C:\WINDOWS\system32\OLEAUT32.dll
0x774E0000 - 0x7761D000 	C:\WINDOWS\system32\ole32.dll
0x71AB0000 - 0x71AC7000 	C:\WINDOWS\system32\ws2_32.dll
0x71AA0000 - 0x71AA8000 	C:\WINDOWS\system32\WS2HELP.dll
0x666F0000 - 0x666FB000 	C:\WINDOWS\system32\inetmib1.dll
0x76D60000 - 0x76D79000 	C:\WINDOWS\system32\iphlpapi.dll
0x71F60000 - 0x71F68000 	C:\WINDOWS\system32\snmpapi.dll
0x71AD0000 - 0x71AD9000 	C:\WINDOWS\system32\WSOCK32.dll
0x76D40000 - 0x76D58000 	C:\WINDOWS\system32\MPRAPI.dll
0x77CC0000 - 0x77CF2000 	C:\WINDOWS\system32\ACTIVEDS.dll
0x76E10000 - 0x76E35000 	C:\WINDOWS\system32\adsldpc.dll
0x5B860000 - 0x5B8B4000 	C:\WINDOWS\system32\NETAPI32.dll
0x76F60000 - 0x76F8C000 	C:\WINDOWS\system32\WLDAP32.dll
0x76B20000 - 0x76B31000 	C:\WINDOWS\system32\ATL.DLL
0x76E80000 - 0x76E8E000 	C:\WINDOWS\system32\rtutils.dll
0x71BF0000 - 0x71C03000 	C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77A13000 	C:\WINDOWS\system32\SETUPAPI.dll
0x73420000 - 0x73574000 	C:\WINDOWS\system32\MSVBVM60.DLL
0x5AD70000 - 0x5ADA8000 	C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476B000 	C:\WINDOWS\system32\MSCTF.dll
0x755C0000 - 0x755EE000 	C:\WINDOWS\system32\msctfime.ime
0x08000000 - 0x08138000 	C:\Program Files\Java\j2re1.4.2_04\bin\client\jvm.dll
0x76B40000 - 0x76B6D000 	C:\WINDOWS\system32\WINMM.dll
0x5CD70000 - 0x5CD77000 	C:\WINDOWS\system32\serwvdrv.dll
0x5B0A0000 - 0x5B0A7000 	C:\WINDOWS\system32\umdmxfrm.dll
0x10000000 - 0x10007000 	C:\Program Files\Java\j2re1.4.2_04\bin\hpi.dll
0x014F0000 - 0x014FE000 	C:\Program Files\Java\j2re1.4.2_04\bin\verify.dll
0x01500000 - 0x01519000 	C:\Program Files\Java\j2re1.4.2_04\bin\java.dll
0x01520000 - 0x0152D000 	C:\Program Files\Java\j2re1.4.2_04\bin\zip.dll
0x03DD0000 - 0x03DE8000 	C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x771B0000 - 0x7727E000 	C:\WINDOWS\system32\WININET.dll
0x03DF0000 - 0x03DF9000 	C:\WINDOWS\system32\Normaliz.dll
0x5DCA0000 - 0x5DCE5000 	C:\WINDOWS\system32\iertutil.dll
0x04420000 - 0x0442C000 	C:\Program Files\SageTV\SageTV\Win32ShellHook.dll
0x04440000 - 0x0444C000 	C:\Program Files\SageTV\SageTV\WinRawInput.dll
0x04460000 - 0x0456F000 	C:\Program Files\Java\j2re1.4.2_04\bin\awt.dll
0x73000000 - 0x73026000 	C:\WINDOWS\system32\WINSPOOL.DRV
0x04580000 - 0x045D0000 	C:\Program Files\Java\j2re1.4.2_04\bin\fontmanager.dll
0x047D0000 - 0x047EE000 	C:\Program Files\Java\j2re1.4.2_04\bin\jpeg.dll
0x047F0000 - 0x04813000 	C:\Program Files\Java\j2re1.4.2_04\bin\cmm.dll
0x04A20000 - 0x04A2B000 	C:\program files\utility\powerstrip\pshook.dll
0x04C50000 - 0x04C5D000 	C:\Program Files\Gyration\GyroTools MCE\D_TRIGM.DLL
0x04D20000 - 0x04D2F000 	C:\Program Files\Java\j2re1.4.2_04\bin\net.dll
0x71A50000 - 0x71A8F000 	C:\WINDOWS\System32\mswsock.dll
0x76F20000 - 0x76F47000 	C:\WINDOWS\system32\DNSAPI.dll
0x76FB0000 - 0x76FB8000 	C:\WINDOWS\System32\winrnr.dll
0x76FC0000 - 0x76FC6000 	C:\WINDOWS\system32\rasadhlp.dll
0x012A0000 - 0x012C4000 	C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7C3A0000 - 0x7C41B000 	C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x7C340000 - 0x7C396000 	C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x012E0000 - 0x012F4000 	C:\Program Files\SageTV\SageTV\SageTVInfraredReceive.dll
0x01300000 - 0x0130C000 	C:\WINDOWS\system32\ksProptyUtl.dll
0x01310000 - 0x0131C000 	C:\Program Files\SageTV\SageTV\averapi_182.dll
0x01350000 - 0x01385000 	C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x76FD0000 - 0x7704F000 	C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 	C:\WINDOWS\system32\COMRes.dll
0x77C00000 - 0x77C08000 	C:\WINDOWS\system32\VERSION.dll
0x75F40000 - 0x75F51000 	C:\WINDOWS\system32\devenum.dll
0x76C30000 - 0x76C5E000 	C:\WINDOWS\system32\WINTRUST.dll
0x77A80000 - 0x77B14000 	C:\WINDOWS\system32\CRYPT32.dll
0x77B20000 - 0x77B32000 	C:\WINDOWS\system32\MSASN1.dll
0x76C90000 - 0x76CB8000 	C:\WINDOWS\system32\IMAGEHLP.dll
0x736B0000 - 0x736B7000 	C:\WINDOWS\system32\msdmo.dll
0x5E030000 - 0x5E053000 	C:\WINDOWS\system32\ksproxy.ax
0x73EE0000 - 0x73EE4000 	C:\WINDOWS\system32\ksuser.dll
0x754C0000 - 0x754CA000 	C:\WINDOWS\system32\vidcap.ax
0x58000000 - 0x5800D000 	C:\WINDOWS\system32\ksxbar.ax
0x5CD80000 - 0x5CD88000 	C:\WINDOWS\system32\encapi.dll
0x05840000 - 0x05890000 	C:\WINDOWS\system32\hcwECP.ax
0x58010000 - 0x58029000 	C:\WINDOWS\system32\kswdmcap.ax
0x73DD0000 - 0x73ECE000 	C:\WINDOWS\system32\MFC42.DLL
0x59EF0000 - 0x59F02000 	C:\WINDOWS\system32\kstvtune.ax
0x59A60000 - 0x59B01000 	C:\WINDOWS\system32\DBGHELP.dll
0x76BF0000 - 0x76BFB000 	C:\WINDOWS\system32\PSAPI.DLL

Heap at VM Abort:
Heap
 def new generation   total 4416K, used 1815K [0x10010000, 0x104d0000, 0x10ed0000)
  eden space 3968K,  40% used [0x10010000, 0x101a51b0, 0x103f0000)
  from space 448K,  43% used [0x103f0000, 0x10420c58, 0x10460000)
  to   space 448K,   0% used [0x10460000, 0x10460000, 0x104d0000)
 tenured generation   total 57784K, used 34668K [0x10ed0000, 0x1473e000, 0x1c010000)
   the space 57784K,  59% used [0x10ed0000, 0x130ab190, 0x130ab200, 0x1473e000)
 compacting perm gen  total 5888K, used 5689K [0x1c010000, 0x1c5d0000, 0x20010000)
   the space 5888K,  96% used [0x1c010000, 0x1c59e688, 0x1c59e800, 0x1c5d0000)

Local Time = Mon Dec 18 21:58:21 2006
Elapsed Time = 4
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_04-b05 mixed mode)
#

[Opus4]

I hope you saved your old wiz.bin... I forgot to mention that earlier when I suggested reinstalling.

I would send the log to SageTV to see what they say about the crash; you can still submit a bug report.

- Andy

[thomaszoo]

Yes, I have a couple of them (wiz.bin & wiz.bak) along with the properties files. I normally make a copy of the entire directory also, but didnt think that would be necessary for such small changes.

[thomaszoo]

I deleted my sage.properties and wiz.bin files and backups, went through the reconfiguration without a problem when I did not choose the recording directories. Later I tried to add them back and Sage immedieately crashed again. Out of time tonight. Hope this helps.

BTW, no I am not running the service and all of the above has been submitted as a bug report.

[thomaszoo]

I have to give kudos to Sage Support. They not only gave me a fast answer, they gave me a good answer the first time! Turned out to be a .TS file that was wreaking havoc ("crashing the MPEG parser" per Sage Support). This all was a reminder of the importance of keeping your wiz.bin and sage.properties files backed up, just in case.

Wayne