DVD issue side topic

[eded9698]

This is the same problem I have. The people who have been using this software for awhile make you think that its your equipment or some other software. I find it strange no one responded to your question. Maybe there is something they don't want us to know. Like the sagetv is not ready for prime time.

[blade]

Originally Posted by eded9698

This is the same problem I have. The people who have been using this software for awhile make you think that its your equipment or some other software. I find it strange no one responded to your question. Maybe there is something they don't want us to know. Like the sagetv is not ready for prime time.

You are correct. Everyone on the forums are lying about Sage being able to play DVDs. The users are all getting kickbacks for perpetuating the lie!!!

[Mark SS]

Originally Posted by eded9698

This is the same problem I have. The people who have been using this software for awhile make you think that its your equipment or some other software. I find it strange no one responded to your question. Maybe there is something they don't want us to know. Like the sagetv is not ready for prime time.

I started typing out a response to this and realised it was a waste of time when I could sum it all up in one word. Idiot.

[Opus4]

Originally Posted by eded9698

This is the same problem I have. The people who have been using this software for awhile make you think that its your equipment or some other software. I find it strange no one responded to your question. Maybe there is something they don't want us to know. Like the sagetv is not ready for prime time.

I find it more likely that there are few responses since few people seem to have had the same problem and therefore don't know what to suggest as a solution. And, as you are likely to find out, making snide comments doesn't get you much help on the forum and just results in similar comments back to you. The forum members who you want help from are SageTV users who are volunteering their time to help others. Most knowledgeable people aren't going to waste their valuable time trying to help when they see comments like yours. And, you weren't even providing answers to some questions in your other thread, which also results in fewer people wanting to help.

I suggest that you turn on debug logging (see the forum's FAQs for how to do that) and contact SageTV tech support with a description of your problem(s) and send your logs and the information text file that can be written from the System Info screen (see the manual for how to do that).

DVD playback, both from DVD disks and from hard drive based rips, work for most people. Perhaps support can help determine why it isn't working for you. And, if they happen to find a problem in SageTV in the process, they can look into fixing it.

- Andy

[eded9698]

The comment wasn't directed to the user of sage, but the creators of sage. You can't believe the company doesn't respond in this forum. But from the name calling, I must have hit a sore spot.

Forgive if I'm wrong, but if a company advertises its software can do xyz, than it should do xyz. And if it can't say so. It should not require unfore seen cost so the software can do what it is advertised to do. Everyone in this forum works hard for their money. And companies like this use the diy people to solve problems for software they paid for. This is not an open source program(free software). Their making money on newly released (ver. 6.0)product.

[blade]

Originally Posted by eded9698

Forgive if I'm wrong, but if a company advertises its software can do xyz, than it should do xyz. And if it can't say so. It should not require unfore seen cost so the software can do what it is advertised to do. Everyone in this forum works hard for their money. And companies like this use the diy people to solve problems for software they paid for. This is not an open source program(free software). Their making money on newly released (ver. 6.0)product.

If thousands of people run the product and 1 or 2 people have a problem it doesn't mean the software doesn't work as advertised. It is much more likely there is something with your particular setup that is causing the problem. You could always try contacting tech support for a solution instead of trolling the forums. Who knows there could be a bug that effects a small number of people, but Sage will never know as long as you spend all your time complaining about how Sage is screwing over it's users instead of filing a support request.

I also fail to see why you continue to complain about "unforeseen" costs. Wow Sage requires a DVD decoder to playback DVDs!!!! No offense, but yesterday you didn't know the difference between a driver and a decoder yet you're certain that Sage will not play DVDs. Despite the fact that hundreds if not thousands of people do it everyday.

[jsonnabend]

From Sage's product feature list:

Detailed Features of SageTV Media Center and SageTVClient Software:
. . .
Local DVD Playback

I've perused the "System Requirements" page and have found nothing indicating that an additional piece of software is required to "enable" this feature.

I only bring this up because Blade has come down so hard on the OP. I can understand how the OP might feel a bit miffed.

- Jeff

[blade]

Originally Posted by jsonnabend

From Sage's product feature list:


I've perused the "System Requirements" page and have found nothing indicating that an additional piece of software is required to "enable" this feature.

I only bring this up because Blade has come down so hard on the OP. I can understand how the OP might feel a bit miffed.

- Jeff

First off I didn't come down hard on the OP. I haven't commented at all about anything mike1961 posted.

Secondly if you check the forums you'll see eded9698 has his/her own thread about a similar problem that people are trying to help solve. The thread consists mostly of bashing how terrible Sage is, neglecting to answer questions about the setup, etc... The post in this thread looks like nothing more than trolling.

Once again you find the need to follow up on one of my posts criticizing me and attempting to bait me into an argument. I'll tell you the same thing I did last time you tried this. If you have a problem with me feel free to PM me. If not run along and troll for someone else.

[eded9698]

Originally Posted by blade

If thousands of people run the product and 1 or 2 people have a problem it doesn't mean the software doesn't work as advertised. It is much more likely there is something with your particular setup that is causing the problem. You could always try contacting tech support for a solution instead of trolling the forums. Who knows there could be a bug that effects a small number of people, but Sage will never know as long as you spend all your time complaining about how Sage is screwing over it's users instead of filing a support request.

I also fail to see why you continue to complain about "unforeseen" costs. Wow Sage requires a DVD decoder to playback DVDs!!!! No offense, but yesterday you didn't know the difference between a driver and a decoder yet you're certain that Sage will not play DVDs. Despite the fact that hundreds if not thousands of people do it everyday.

Contacted tech support. Other forums that I have visited the people who actually wrote the software responded. You probably didn't read what I wrote, cause you seem a bit angry for just a USER. And it not the money. Its the principle.

And oh decoder, driver, does really matter. You knew what I was talking about.

[eded9698]

I apologize to the people who were trying to help. It can be a bit frustrating when everything is working with other software. But the you really want to use does seem to work.

To the one that seems VERY HURT by my comments. WELL.

[rickgillyon]

Originally Posted by eded9698

Contacted tech support. Other forums that I have visited the people who actually wrote the software responded.

Top of the page, Forum Rules:

This is a user to user forum; it is not an official form of technical support from SageTV, LLC. Other users might be able to help solve your problem very quickly, but if you need tech support, file a support request.

Couldn't be a lot clearer.

[blade]

Originally Posted by eded9698

And oh decoder, driver, does really matter. You knew what I was talking about.

Yes, I knew what you were talking about. You're missing the point though. Obviously your fairly new to all this stuff or you'd have known the difference. Yet you're certain you know more about whether or not DVD playback works for the majority of users than those who've frequented the forums and used the product for years. No one is doubting you're having problems. Yet you're convinced due to your very limited experience with the product that it doesn't work for everyone else and that Sage is trying to cover it up. Say what you want, but making a statement like that with no more "facts" than you have gathered sounds either paranoid or like a troll.

[Opus4]

Originally Posted by eded9698

You can't believe the company doesn't respond in this forum.

Sure I can believe it.

This forum is designated as a user-to-user forum. At times, people from SageTV may respond in the forum (and I post fairly frequently), but tech support does not monitor the forum. If you want tech support to see & respond, you have to contact them directly. People post here because, very often, some other user knows something to try & there might be a solution found w/o waiting for a response from support.

And, now I believe I'll put the original topic into its own thread since this has gotten off topic.

- Andy

[jsonnabend]

Originally Posted by blade

First off I didn't come down hard on the OP. I haven't commented at all about anything mike1961 posted.

Secondly if you check the forums you'll see eded9698 has his/her own thread about a similar problem that people are trying to help solve. The thread consists mostly of bashing how terrible Sage is, neglecting to answer questions about the setup, etc... The post in this thread looks like nothing more than trolling.

Once again you find the need to follow up on one of my posts criticizing me and attempting to bait me into an argument. I'll tell you the same thing I did last time you tried this. If you have a problem with me feel free to PM me. If not run along and troll for someone else.

Sorry, it wasn't the OP, but you came down hard. Do you think Sage's literature is a bit misleading on this point? That's all I'm driving at here.

Mindlessly "defending" Sage, particularly in harsh tones, is trolling in its own right, IMO. I love reading threads for substantive answers only to find posts telling the OP "you're wrong, it's you, stop complaining." Very helpful.

- Jeff

[blade]

Originally Posted by jsonnabend

Sorry, it wasn't the OP, but you came down hard. Do you think Sage's literature is a bit misleading on this point? That's all I'm driving at here.

I came down hard not because the poster was complaining about having to buy a DVD decoder, but because he/she has posted in their own thread and now migrated to this one claiming that even when using a DVD decoder Sage still will not play DVDs. The poster has made numerous untrue posts saying that Sage is selling software that doesn't work and are trying to cover it up just because he/she can't get DVD playback working. I agree it could be more clear that a DVD decoder is needed, but you should read the other posts made by the user before jumping to the conclusion that my response and tone was due solely to the complaint that purchasing a DVD decoder was necessary.

Mindlessly "defending" Sage, particularly in harsh tones, is trolling in its own right, IMO. I love reading threads for substantive answers only to find posts telling the OP "you're wrong, it's you, stop complaining." Very helpful.

How many people do you think are using Sage to playback DVDs? I would assume quite a few. How many people have posted that DVD playback does not work? Now one person can't get DVDs to play and jumps to the conclusion that Sage does not work as advertised. How is defending Sage's ability to playback DVDs mindlessly defending the product? There are plenty of people using it for DVD playback and very few who can't get it working to confirm that the feature works for the vast majority of users.

I just find it funny that others responded even harsher than I did and in the other thread numerous other people defended Sage's ability to playback DVDs yet once again you choose to single me out. It sounds more like you're following your normal behavior of mindlessly disagreeing with me regardless of the subject. Just like you did in the v6 FSE thread where you attempted to tell me how FSE was not working properly on my system despite me telling you otherwise.

I also enjoy reading threads to learn more about the product, but I also get tired of seeing people post ridiculous claims about the product and other people defending them for making the post. As for constructive posts, if you bother to read the poster's other thread you'll see many people have asked questions and offered help. Many of which seem to be ignored or responded to with more complaints by the OP about how Sage is screwing everyone over.

[ChePazzo]

Originally Posted by eded9698

The comment wasn't directed to the user of sage, but the creators of sage. You can't believe the company doesn't respond in this forum. But from the name calling, I must have hit a sore spot.

Forgive if I'm wrong, but if a company advertises its software can do xyz, than it should do xyz. And if it can't say so. It should not require unfore seen cost so the software can do what it is advertised to do. Everyone in this forum works hard for their money. And companies like this use the diy people to solve problems for software they paid for. This is not an open source program(free software). Their making money on newly released (ver. 6.0)product.

Sage can't predict every possible setup type that a user may have. This is why they have tech support. The Sage people do post in this forum. Sometimes frequently. I, myself, have made the mistake of expecting that and posted questions to the forum that should have gone to bug or tech support. Of course, I missed the glaringly obvious disclaimer that this forum is for looking for help with other users of the product.

In my experiences, the tech support can almost always figure out what is wrong. The debug logging seems pretty extensive.

Also, keep in mind that the users don't have a vested interest in your spending money on Sage software, so if you're not nice to them, they don't have to be nice to you.

[jsonnabend]

Originally Posted by ChePazzo

Also, keep in mind that the users don't have a vested interest in your spending money on Sage software, so if you're not nice to them, they don't have to be nice to you.

I agree 100%. I try to cut some slack when people vent frustration on boards such as this one.

As for constructive posts, if you bother to read the poster's other thread you'll see many people have asked questions and offered help. Many of which seem to be ignored or responded to with more complaints by the OP about how Sage is screwing everyone over.

I hear you, Blade, and it can get frustrating on both ends. Perhaps refraining from sarcasm in a reply to a guy like that might keep things below the boil.

SageTV is largely a hobbiest's toy right now. It's a really good one, IMO, but the literature makes it sound far more plug and play than it really is. To get past that, perhaps Sage could provide a "reference setup" -- or maybe sell one. I know they're not a hardware/OEM company by and large, but perhaps there's a market there with ample margin.

- Jeff