Need help, customer support could not help me

[chadman]

I keep getting an error when I start sage(somtimes) This happens most of the time if I am recording a show when I start sage (launch it from the task bar). Maybe I am just going to be stuck with using overlay, but I would hope there is a better option. Below it the support email I sent:
Chad,

I believe this will be fixed in an upcoming version. I just don't know when
that version will be released.

George

-----Original Message-----

Sent: Wednesday, January 03, 2007 6:31 AM
To: SageTV Support
Subject: RE: SageTV Support Request

I was using the new version. If I turn off 3D Acceleration it does fix the
error. However this forces me to use overlay and the picture quality is not
as good. How do I make it work with 3D Acceleration enabled? I get that
popup error, but before I even click on the ok button I can see a picture
and sound. Is there a way I can just suppress the error since it does not
seem to do anything? Thank, Chad

> -------- Original Message --------
> Subject: RE: SageTV Support Request

>
> Chad,
>
> Are you using version 6.0.19 of Sage. If not upgrade to that.
> http://www.sagetv.com/download.html
>
> Also try disabling 3D Acceleration from Detailed Setup and see if that
> fixes it.
>
> Thanks,
>
> George Oms
> SageTV, LLC

> Subject: SageTV Support Request
>
>
> >SUPPORT REQUEST
> ++++++++++++++++++++++++
> NAME: Chad

>
> SOFTWARE: SageTV
> VERSION: Version 6.0
> TYPE OF USER: Licensed User
>
> OS: WinXP Pro
> OS( OTHER? ): ati hdwonder
> CAPTURE DEVICE: AVerMedia AVerTVHD MCE A180 CAPTURE DEVICE ( OTHER? ):
> kbox
> PROCESSOR: intel 3g
> MEMORY: 2g
> GRAPHICS CARD: ati 1600
> DVD MPEG2 ENCODER: nividea
> ADDITIONAL HARDWARE:
>
> SERVICE PROVIDER: ant
> BROADCAST CITY (LOCATION): O Fallon, MO
> COUNTRY: United States
> SERVICE: * SageTV Service or EPG Plugin SERVICE TYPE: * Television
> Service Type
>
> >+++++++++++ REQUEST ++++++++++
>
> REQUEST DESCRIPTION: I keep getting a video error during playback when
> I start Sage. This only happens when I am starting Sage from the
> system tray and happen to be recording something. The error I get is:
>
> There was an error in playback details:
> Sage.playbackException: Error (-4,0X80040217):There was a problem
> rendering your Video portion of the content for playback.
>
> Once I launch Sage from the system tray it starts with a blue screen
> for about = second and this error pops up. After that it goes to the
> transparent menus and I can see video in the background. It seem to
> run fine, just not sure why this error is happening.

[dealsdyker]

I have gotten that error as well and wonder if your computer is coming out of standby?

[bcjenkins]

Have you tried service mode?

[chadman]

I am using service mode now. I do not think I have a issue with standby. I have my computer setup not to enter standby. Chad