Issues, crashing on startup

[Rurik]

I've been having problems for the last few weeks in starting SageTV. When the SageTV tries to start, half the time it will fail and do nothing (SageTVService is running, and usually always starts) Every time sageTV fails to start it makes an hs_err file (attached). I usually just have to keep starting it over and over and eventually it starts.

I completely removed Java and reinstalled it, to no avail. I installed the new Sage 6.3.... but after it installed 6.2.10.152 is still coming up?!

Well, looks like I can't upload the error file
"hs_err_pid1924.log:
Invalid File"

#
# An unexpected error has been detected by Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d7f2127, pid=1924, tid=3656
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0_03-b05 mixed mode, sharing)
# Problematic frame:
# V  [jvm.dll+0x32127]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#

---------------  T H R E A D  ---------------

Current thread (0x03198000):  JavaThread "CompilerThread0" daemon [_thread_in_native, id=3656]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000018

Registers:
EAX=0x00000000, EBX=0x00000010, ECX=0x0386f974, EDX=0x0386fa30
ESP=0x0386f934, EBP=0x000004a2, ESI=0x00000001, EDI=0x00000003
EIP=0x6d7f2127, EFLAGS=0x00010202

Top of Stack: (sp=0x0386f934)
0x0386f934:   031fb1c8 000004a2 03b6d910 6d807bdd
0x0386f944:   03b6d910 0322d298 0000007d 000000b2
0x0386f954:   00000000 00000000 0386fa2c 031fb1c8
0x0386f964:   00000005 03b6d910 00000006 000004a2
0x0386f974:   031fb1c8 00000000 00000000 00000000
0x0386f984:   031fb178 031fb17c 031f50e8 03b85f68
0x0386f994:   7c9106eb 7c3416b3 00a00000 00000000
0x0386f9a4:   7c3416b8 00007ff4 00000000 03225008 

Instructions: (pc=0x6d7f2127)
0x6d7f2117:   00 00 33 c0 85 f6 7e 27 8d 91 bc 00 00 00 8b 1a
0x6d7f2127:   8b 6b 08 85 ed 75 0a 40 83 c2 04 3b c6 7c ef eb 


Stack: [0x03770000,0x03870000),  sp=0x0386f934,  free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0x32127]


Current CompileTask:
C1:368  !   sun.misc.FloatingDecimal.readJavaFormatString(Ljava/lang/String;)Lsun/misc/FloatingDecimal; (856 bytes)


---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x04042800 JavaThread "AWTThreadWatcher-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=1056]
  0x04051800 JavaThread "FinalRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=444]
  0x04041800 JavaThread "ActiveRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=3856]
  0x03f92c00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=3320]
  0x03f9ec00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=424]
  0x03f9e400 JavaThread "AWT-Shutdown" [_thread_blocked, id=4044]
  0x03f94400 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=452]
  0x0319cc00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3948]
=>0x03198000 JavaThread "CompilerThread0" daemon [_thread_in_native, id=3656]
  0x03196c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=3172]
  0x03195c00 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=3816]
  0x03191800 JavaThread "Finalizer" daemon [_thread_blocked, id=3312]
  0x0318d000 JavaThread "Reference Handler" daemon [_thread_blocked, id=3944]
  0x00a06400 JavaThread "main" [_thread_in_vm, id=4020]

Other Threads:
  0x0318c000 VMThread [id=3464]
  0x0319e000 WatcherThread [id=4024]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 1728K, used 1467K [0x1a960000, 0x1ab30000, 0x1b820000)
  eden space 1600K,  83% used [0x1a960000, 0x1aaaec28, 0x1aaf0000)
  from space 128K,  99% used [0x1ab10000, 0x1ab2fff0, 0x1ab30000)
  to   space 128K,   0% used [0x1aaf0000, 0x1aaf0000, 0x1ab10000)
 tenured generation   total 22720K, used 17839K [0x1b820000, 0x1ce50000, 0x26960000)
   the space 22720K,  78% used [0x1b820000, 0x1c98bd70, 0x1c98be00, 0x1ce50000)
 compacting perm gen  total 12288K, used 3080K [0x26960000, 0x27560000, 0x2a960000)
   the space 12288K,  25% used [0x26960000, 0x26c62210, 0x26c62400, 0x27560000)
    ro space 8192K,  62% used [0x2a960000, 0x2ae614a8, 0x2ae61600, 0x2b160000)
    rw space 12288K,  52% used [0x2b160000, 0x2b7a7278, 0x2b7a7400, 0x2bd60000)

Dynamic libraries:
0x00400000 - 0x0053a000 	C:\Program Files\SageTV\SageTV\SageTV.exe
0x7c900000 - 0x7c9b0000 	C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f5000 	C:\WINDOWS\system32\kernel32.dll
0x7e410000 - 0x7e4a0000 	C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 	C:\WINDOWS\system32\GDI32.dll
0x76390000 - 0x763ad000 	C:\WINDOWS\system32\IMM32.DLL
0x77dd0000 - 0x77e6b000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000 	C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000 	C:\WINDOWS\system32\Secur32.dll
0x5d090000 - 0x5d12a000 	C:\WINDOWS\system32\COMCTL32.dll
0x763b0000 - 0x763f9000 	C:\WINDOWS\system32\comdlg32.dll
0x77f60000 - 0x77fd6000 	C:\WINDOWS\system32\SHLWAPI.dll
0x77c10000 - 0x77c68000 	C:\WINDOWS\system32\msvcrt.dll
0x7c9c0000 - 0x7d1d7000 	C:\WINDOWS\system32\SHELL32.dll
0x773d0000 - 0x774d3000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x774e0000 - 0x7761d000 	C:\WINDOWS\system32\ole32.dll
0x77120000 - 0x771ab000 	C:\WINDOWS\system32\OLEAUT32.dll
0x71ab0000 - 0x71ac7000 	C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 	C:\WINDOWS\system32\WS2HELP.dll
0x666f0000 - 0x666fb000 	C:\WINDOWS\system32\inetmib1.dll
0x76d60000 - 0x76d79000 	C:\WINDOWS\system32\iphlpapi.dll
0x71f60000 - 0x71f68000 	C:\WINDOWS\system32\snmpapi.dll
0x71ad0000 - 0x71ad9000 	C:\WINDOWS\system32\WSOCK32.dll
0x76d40000 - 0x76d58000 	C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 	C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 	C:\WINDOWS\system32\adsldpc.dll
0x5b860000 - 0x5b8b4000 	C:\WINDOWS\system32\NETAPI32.dll
0x76f60000 - 0x76f8c000 	C:\WINDOWS\system32\WLDAP32.dll
0x76b20000 - 0x76b31000 	C:\WINDOWS\system32\ATL.DLL
0x76e80000 - 0x76e8e000 	C:\WINDOWS\system32\rtutils.dll
0x71bf0000 - 0x71c03000 	C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77a13000 	C:\WINDOWS\system32\SETUPAPI.dll
0x10000000 - 0x10004000 	C:\Program Files\Unlocker\UnlockerHook.dll
0x755c0000 - 0x755ee000 	C:\WINDOWS\system32\msctfime.ime
0x6d7c0000 - 0x6da0a000 	C:\Program Files\Java\jre1.6.0_03\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 	C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000 	C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x6d310000 - 0x6d318000 	C:\Program Files\Java\jre1.6.0_03\bin\hpi.dll
0x76bf0000 - 0x76bfb000 	C:\WINDOWS\system32\PSAPI.DLL
0x6d770000 - 0x6d77c000 	C:\Program Files\Java\jre1.6.0_03\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 	C:\Program Files\Java\jre1.6.0_03\bin\java.dll
0x6d7b0000 - 0x6d7bf000 	C:\Program Files\Java\jre1.6.0_03\bin\zip.dll
0x03c70000 - 0x03c8a000 	C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x42c10000 - 0x42cdf000 	C:\WINDOWS\system32\WININET.dll
0x03c90000 - 0x03c99000 	C:\WINDOWS\system32\Normaliz.dll
0x42990000 - 0x429d5000 	C:\WINDOWS\system32\iertutil.dll
0x042d0000 - 0x042dc000 	C:\Program Files\SageTV\SageTV\Win32ShellHook.dll
0x042f0000 - 0x042fc000 	C:\Program Files\SageTV\SageTV\WinRawInput.dll
0x6d000000 - 0x6d1c3000 	C:\Program Files\Java\jre1.6.0_03\bin\awt.dll
0x73000000 - 0x73026000 	C:\WINDOWS\system32\WINSPOOL.DRV
0x6d2b0000 - 0x6d303000 	C:\Program Files\Java\jre1.6.0_03\bin\fontmanager.dll
0x6d450000 - 0x6d474000 	C:\Program Files\Java\jre1.6.0_03\bin\jpeg.dll
0x6d1f0000 - 0x6d21f000 	C:\Program Files\Java\jre1.6.0_03\bin\cmm.dll
0x6d570000 - 0x6d583000 	C:\Program Files\Java\jre1.6.0_03\bin\net.dll
0x6d590000 - 0x6d599000 	C:\Program Files\Java\jre1.6.0_03\bin\nio.dll
0x71a50000 - 0x71a8f000 	C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 	C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 	C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000 	C:\WINDOWS\system32\rasadhlp.dll
0x00f30000 - 0x00f68000 	C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7c3a0000 - 0x7c41b000 	C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x04be0000 - 0x04bf4000 	C:\Program Files\SageTV\SageTV\SageTVInfraredReceive.dll
0x04c10000 - 0x04c96000 	C:\Program Files\SageTV\SageTV\ImageLoader.dll
0x662b0000 - 0x66308000 	C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 	C:\WINDOWS\System32\wshtcpip.dll

VM Arguments:
jvm_args: -Djava.library.path=C:\Program Files\SageTV\SageTV\; -Xmx192m vfprintf -Xms24m -server -verbose:gc -XX:+ForceTimeHighResolution
java_command: <unknown>
Launcher Type: generic

Environment Variables:
CLASSPATH=.;C:\Program Files\Java\jre1.6.0_01\lib\ext\QTJava.zip
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\QuickTime\QTSystem\
USERNAME=user
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 4, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 (1 cores per cpu, 1 threads per core) family 15 model 2 stepping 4, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 523760k(142828k free), swap 1280128k(908568k free)

vm_info: Java HotSpot(TM) Client VM (1.6.0_03-b05) for windows-x86, built on Sep 24 2007 22:24:33 by "java_re" with unknown MS VC++:1310

The only odd thing I see in the log file, from around that time, is:

Sat 12/15 10:48:46.478 Ministry is starting
Sat 12/15 10:48:46.492 Ministry is waiting for 180 sec
Sat 12/15 10:49:19.557 SageTV received connection from:Socket[addr=/127.0.0.1,port=1896,localport=42024]
Sat 12/15 10:49:21.347 Sending DB to client of size:7085679
Sat 12/15 10:49:28.777 Error w/SageTV client connection:java.net.SocketException: Connection reset by peer: socket write error
Sat 12/15 10:49:28.778 Cleaning up c/s connection
Sat 12/15 10:49:35.181 Saving properties file to C:\Program Files\SageTV\SageTV\Sage.properties
Sat 12/15 10:49:35.190 Carny got a Req job of null

[emok]

I started seeing this in the last few weeks as well except my error dump shows the error was ntdll.dll (instead of jvm.dll).

Started happening within the last two weeks after I upgraded to 6.2. At that time I was running JRE 1.5.0_11 and after I started seeing the issues, I upgraded to 1.6.0_03 and I *thought* it had fixed it, but I think it's just the intermittent nature of the problem that made me think it was fixed.

It's really starting to frustrate me. I have sage setup to run as a service and on startup, the event log shows me that the service dies several times at startup before actually starting up.

Not sure what's going on.

EDIT: Acutally, looking back at my event logs, this started happening with my upgrade to 6.3.5

[mdnttoker]

I just started seeing this too with 6.3.4.

Came to a head where sageTV wouldn't even load. ("100% profile...done" screen , then hang)

I did a clean install of 6.3.5 today, and seems to be working ok now...we'll see how long that lasts, but there is definitely something going on with the latest versions....

[emok]

Are you guys still seeing these crashes with SageTVService.exe? I haven't seen it crash in a day now. What's your system config? Just trying to find some type of pattern to this.

Mine:
Nvidia 6150 Chipset (MSI K8NGM2-FID)
2GB RAM
SageTV 6.3.5
JRE6 Update 3
ATI Catalyst 7.10
Cyberlink Video Decoder
UNC mapped recording directories
1xPVR500
1xPVR250
1xArtecDTV
1xHDHR
Just disabled the STB/SGraphRecorder tuner

What's usually the cause of an EXCEPTION_ACCESS_VIOLATION?

[Rurik]

Sorry for the delay. I have a fairly basic system, listed in sig, running XP Pro. I haven't touched the htpc in a few days, but it's still up and running.

I have had problems, too, with SageTVService not starting. However, at the time, I wasn't running debug mode. And, it hasn't been doing it lately. But, like mentioned here, all of these problems started about 3-4 weeks ago...

I think I may need to do a completely clean install of 6.3.5. I assumed installing it over the existing would work, but it's staying at 6.2.

In a bit of searching it's definitely a memory error, either through a bad allocation call or through bad RAM. If it still acts up, I may have to swap out sticks of ram... or I may try memtest86 one night.

Reference links:
http://forum.java.sun.com/thread.jspa?messageID=4154897
http://bugs.sun.com/bugdatabase/view...bug_id=6343161

[emok]

I"m still seeing this on service startup. What usually happens is:

1) I reboot the machine, sagetv (client) waits for a while saying "Sage Service is initializing". If I go to the event viewer, I can see that the service tried to start, and then it got the hotspot crash, and then the service recovery tries to start it again and it usually succeeds the second time. After that, everything seems to run fine.

2) I use the SageTVServiceControl applet to start the service. I see the same message in the eventvwr and it ends up starting ok.

If I watch my processes in Task Manager, I see the service appear, disappear, and then after a minute appear again. Strange. I'm also not completely sure it's a memory issue. This just started happening to me after I upgraded to 6.3.5.

Strange...

[dadams]

I'm having the same problem and it's very frustrating. I have started missing recordings. I don't know if this is correct as I have not tried to reproduce the problem, but it seems to happen when I try to watch something with the extender as the show is recording. Again, I don't know if it's a coincidence, but it seems strange. My crashes seem to revolve around the ntdll.dll file. It started happening with the latest release version(6.3.5). I have since tried the newest 6.3.6RC and it's still happening. Anyone found a fix for this?

[B-Figgy]

I recently posted Here thinking I had the same error as LazyGun but on closer inspection I believe I have the same problem as Rurik described in his original post back in December. My error log shows the same Socket Exception bit as his does.

Wed 3/26 20:36:31.158 SageTV received connection from:Socket[addr=/127.0.0.1,port=1181,localport=42024]
Wed 3/26 20:36:32.051 Sending DB to client of size:8452868
Wed 3/26 20:36:36.712 Ministry is starting
Wed 3/26 20:36:36.713 Ministry is waiting for 180 sec
Wed 3/26 20:36:38.456 Error w/SageTV client connection:java.net.SocketException: Connection reset by peer: socket write error
Wed 3/26 20:36:38.457 Cleaning up c/s connection
Wed 3/26 20:38:26.085 Sage.exit() called.
Wed 3/26 20:38:26.086 Cleaning up servers
Wed 3/26 20:38:26.089 Cleaning up PM
Wed 3/26 20:38:26.090 MiniUI ServerSocket died from:java.net.SocketException: socket closed
Wed 3/26 20:38:26.090 Killed Carny.

I submitted a bug report and the team suggested it might be a problem with my memory which was also brought up here. Did any of you guys every resolve your own issues? If so, was it in fact memory related?

[emok]

I kind of dropped the ball on this since it was only happening on startup and since I enabled service recovery, the service would restart itself and all would be good.

The last contact I had with sage support was that they wanted a logfile with debug logging where I could reproduce the problem. I'll see if I can still reproduce this and get the log later tonight or tomorrow.