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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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  #1  
Old 01-19-2009, 11:18 PM
zoltran zoltran is offline
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Howto get two HD-PVR working?

I just bought a 2nd HD-PVR for my sage system and am having problems getting it working.

Sage only see's one unit .. doesn't seem to matter which one ..

- I can boot with one - either of them .. . Sage works fine. Doesn't seem to be a problem with the 2nd unit.
- If I boot the server with both units installed.. Windows Dev mgr only shows one of them. Sage will use the 'new' device
- If I add the 2nd device after I boot .. then windows sees both of them (in device manager) .. but sage only 'sees' one. So I reboot .. and we're back to square one .. with only one unit showing in Dev manager.

is there some addressing/setup required to have the 2nd unit connect properly?

Server is WHS Sage 6.5.6 Externders
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  #2  
Old 01-20-2009, 02:23 AM
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Skirge01 Skirge01 is offline
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Did you remember to disable the Sage service when you installed the 2nd HD-PVR? I had a similar issue and kept forgetting to turn off the service after the reboot, before installing the drivers. As it turned out, I ran the hcwclear.exe and removed both HD-PVR's, rebooted, turned off the Sage service, and installed the drivers a second (maybe third) time. After that, they seemed to get picked up by WHS with no problem.
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  #3  
Old 01-20-2009, 08:38 AM
zoltran zoltran is offline
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Thanks .. I'll try that tonight !
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  #4  
Old 01-20-2009, 09:07 AM
bhyman1 bhyman1 is offline
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After a reboot you may need to power cycle the HD-PVR that doesn't show up. That happens to me sometimes.
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  #5  
Old 01-20-2009, 09:15 AM
zoltran zoltran is offline
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Quote:
Originally Posted by bhyman1 View Post
After a reboot you may need to power cycle the HD-PVR that doesn't show up. That happens to me sometimes.
So it's not found by windows on the powerup. This is what I see as well.
Unplug/replug the USB cable and it shows in the Windows Device Manager. Sometimes... Not always. And often it doesn't appear at all.

This is what I want to solve ..as it's a no-go for me if I have to powercycle the HD-PVR after a server reboot. (don't even want to imagine the "WAF" on that one if it happens when I'm away ...)

How does Sage handle it when you cycle your 2nd HD-PBR?
Does it automatically find and use the 2nd HDPVR when you replug it?
Or do you need to restart the Sage Service ?


Wes
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  #6  
Old 01-20-2009, 09:25 AM
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gplasky gplasky is offline
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You may also want to make sure that you have them plugged into two different USB channels on your mb or one in your mb and one on a powered hub. It could be a power issue on that USB channel or throughput for that channel.

Gerry
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  #7  
Old 01-20-2009, 11:11 PM
zoltran zoltran is offline
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Seems like you need to power cycle the 2nd HDPVR and then restart the sageTV service.
They are on two different USB channels as far as I can tell, and I did try the 2nd one on a powered USB hub. No luck.

But they do seem to work ok once this little song/dance is done.

Anyone else have some magic spell for this?

Better question ... Anyone else with 2 or more HDPVR's not having power up problems?
Any other suggestions?
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  #8  
Old 01-21-2009, 08:39 AM
plawlor plawlor is offline
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After a long drawn out exercise, I finally got the two of them to work together and they appear to remain even after several reboots. I ended up going back to scratch with hwclear several times and walked through the setup one PVR at a time with reboots in between driver loads. I think it's just a matter of trial and error until you get it. Once you get it, it seems to remain stable. However, I do believe having them on different USB channels is the key. I didn't at first and the second one kept showing up as "Unknown Device" until I moved it.

I'm going for a third later today, so will see how that goes...
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  #9  
Old 01-21-2009, 12:01 PM
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psklenar psklenar is offline
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plawlor,

How did you determine which mobo "hub" a givin port belongs to? Plug something into each port one at a time while looking at and refreshing the Serial Ports section of Device Manager? Or do you have an easier way?

Thanks,
pat----
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Last edited by psklenar; 01-21-2009 at 04:18 PM.
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  #10  
Old 01-21-2009, 01:48 PM
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Skirge01 Skirge01 is offline
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Quote:
Originally Posted by zoltran View Post
How does Sage handle it when you cycle your 2nd HD-PBR?
Does it automatically find and use the 2nd HDPVR when you replug it?
Or do you need to restart the Sage Service ?
1. Perfectly. Recordings get stopped/cancelled and if I delete it and set it as wrong recording, it usually finds it again to record it later.
2. Yep.
3. Nope. I almost never need to do this unless I'm upgrading drivers or other software or adding more hardware, such as tuners.

Quote:
Originally Posted by zoltran
Better question ... Anyone else with 2 or more HDPVR's not having power up problems?
Any other suggestions?
No power up problems with WHS. I reboot WHS or the HD-PVRs and they work as expected. My C2 works perfectly. My D1, however, does have some power cycling issues, but that's an RMA issue (i.e. very touchy power button) with Hauppauge I'm working on, not a software issue.

You may want to revert to the stock STV if you haven't already. Until I have things working perfectly hardware-wise, I'm sticking to the stock STV, so that I don't add any unnecessary complexities. The last thing I want is for the issue to be related to an add-in.

Quote:
Originally Posted by psklenar
How did you determine which mobo "hub" a givin port belongs to? Plug something into each port one at a time while looking at and refreshing the Serial Ports section of Device Manager? Or do you have an easier way?
If you look at where the USB ports are attached to the motherboard, you'll be able to tell. In general, each pair of USB ports plug into a single USB port (aka channel) on the mobo. At the rear of the mobo, each vertical pair of USB ports can generally be considered on a single channel. Admittedly, I've seen mobos with 4 vertical ports on the rear of the mobo and I don't know if they are on 1 or 2 different channels. Your mobo manual may tell you this.
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  #11  
Old 01-21-2009, 04:20 PM
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psklenar psklenar is offline
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Quote:
Originally Posted by Skirge01 View Post
If you look at where the USB ports are attached to the motherboard, you'll be able to tell. In general, each pair of USB ports plug into a single USB port (aka channel) on the mobo. At the rear of the mobo, each vertical pair of USB ports can generally be considered on a single channel. Admittedly, I've seen mobos with 4 vertical ports on the rear of the mobo and I don't know if they are on 1 or 2 different channels. Your mobo manual may tell you this.
Thank you very much. I was completely unaware of how the ports related to the hubs.

pat----
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  #12  
Old 01-21-2009, 08:35 PM
zoltran zoltran is offline
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Thanks Skirge01
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  #13  
Old 01-22-2009, 06:48 AM
ChuckSchick ChuckSchick is offline
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I did this very thing this past weekend -- added a 2nd HD-PVR where the 1st one was 6 months old.

Actually, WinXP on the server found the 2nd HD-PVR after a single hwclear and reboot. The devices were on different usb headers (one actually on front case ports).

I wasted alot of time trying to add the 2nd HD-PVR video source on an extender -- kept freezing on video preview. When I finally broke down and hooked up a monitor to the server and used the server's sage client, I could skip the "video preview" and everything worked perfectly.

Another note, not sure of the logic behind this, but my older PVR is on an older set of drivers than the latter one. I also pulled all of the PCI tuners and ran HWClear before adding the HD-PVR's.
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  #14  
Old 01-26-2009, 11:20 PM
plawlor plawlor is offline
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3rd HD-PVR not recognized properly???

Hi.

I posted this on the SHSPVR Forum as well, but it doesn't appear to be that active...

I have been running 2 HD-PVRs on the same server for a while without trouble. In the supplied Arcsoft capture software, TMExtreme, which is needed before Sage will recognize the video source, one device shows up as HDPVR_Device and the other shows up as HDPVR_Device_1. Tonight, I tried to add a third. Windows XP SP2 picks up the device no problem and allows me to install the driver (latest Beta). After the driver install, Device Manager shows 3 HDPVRs. Great...or so I thought. When I go into the capture software, the new one is now HDPVR_Device and does not work. The previous two are now both called HDPVR_Device_1 and the software can't tell the difference between the two of them. I've tried moving the devices around to different USB ports, but no go. All 3 are model E1's.

Anyone know what is going on and how this can be fixed?

Thanks!
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  #15  
Old 01-26-2009, 11:54 PM
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Skirge01 Skirge01 is offline
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I'd try the same thing I suggested for getting the 2nd one working. Run hcwclear.exe and remove all the HD-PVRs from Windows, reboot, shut down the SageTV service, and power up each one, one at a time. If prompted to reboot, do so. Assuming everything is recognized correctly by Windows, start up the SageTV service. In my experience, adding an additional HD-PVR after the fact just doesn't seem to work right. It seems like they need to be added at the same time, one right after the other.
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  #16  
Old 01-27-2009, 10:50 AM
zoltran zoltran is offline
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fwiw ... I cannot get both HDPVRs to be active after a reboot. No amount of hcwclear etc seems to work. Only one is recognised at boot time.
I entered a support req with Haugpge ... never did get a reply.

So my process now is ..
reboot the server
shut down sage service
power cycle the two pvrs
restart sage service
sage is happy with both

My concern is how to do this when I'm away .....
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  #17  
Old 01-27-2009, 12:05 PM
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Quote:
Originally Posted by zoltran
fwiw ... I cannot get both HDPVRs to be active after a reboot. No amount of hcwclear etc seems to work. Only one is recognised at boot time.
I entered a support req with Haugpge ... never did get a reply.

So my process now is ..
reboot the server
shut down sage service
power cycle the two pvrs
restart sage service
sage is happy with both

My concern is how to do this when I'm away .....
Can you get EACH HD-PVR to show up during a reboot if only one of them is connected? What I'm getting at is perhaps it's a hardware issue at some point in the process (USB cable, USB port, HD-PVR, etc.). I'd try disconnecting one HD-PVR and connecting it to the other HD-PVR's cables and see if it continues to be recognize on reboot. My guess is that they're going to work just fine on their own, no matter how they're connected, and it's pointing to a conflict within Windows. At that point, a reinstall may be in order. If you're "lucky", you'll find that there's one point of hardware failure that gets highlighted during this process.
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  #18  
Old 01-28-2009, 05:36 PM
zoltran zoltran is offline
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i'm going to re-install whs from scratch.. we'll see what happens
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  #19  
Old 01-29-2009, 08:54 AM
plawlor plawlor is offline
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Quote:
Originally Posted by Skirge01 View Post
I'd try the same thing I suggested for getting the 2nd one working. Run hcwclear.exe and remove all the HD-PVRs from Windows, reboot, shut down the SageTV service, and power up each one, one at a time. If prompted to reboot, do so. Assuming everything is recognized correctly by Windows, start up the SageTV service. In my experience, adding an additional HD-PVR after the fact just doesn't seem to work right. It seems like they need to be added at the same time, one right after the other.
Thanks. I did this and to my surprise, all 3 are now operational and remain so on a reboot. Weird, but it works...
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  #20  
Old 01-29-2009, 01:51 PM
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Awesome!

Too bad zoltran wasn't as lucky.
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