No New Fanart

[Evil_Attorney]

I haven't been getting any new fanart for the last two weeks for anything, but can't figure out why. It appears that there are some issues in the Phoenix log, but I'm not sure what they are pointing to. Can anyone help?

2013-02-23 18:02:22,551 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.PhoenixMetadataSupport - Using Specified title: Transformers Revenge of the Fallen for mediafile: DecoratedItem: [SageMediaFile [sageId=13295033, sageObject=MediaFile[id=13295033 A[13295036,13295034,"Transformers Revenge of the Fallen",0@0207.16:03,149] mask=B host=TruckBoatTruck encodedBy= format=MPEG2-TS 2:29:53 0 kbps [#0 Video[H.264 23.976025 fps 1920x1080 progressive id=1011]#1 Audio[DTS-MA 48000 Hz 6 channels  idx=0 id=1100 eng]#2 Subpic[ id=1200 eng]#3 Subpic[ id=1201 eng]] \\crapper\Shared Files\Movies\Transformers Revenge of the Fallen\Transformers Revenge of the Fallen\BDMV, Seg0[Thu 2/7 16:03:22.975-Thu 2/7 18:33:15.999]]]]
2013-02-23 18:02:22,551 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.PhoenixMetadataSupport - Using Specified media type: MOVIE for mediafile: DecoratedItem: [SageMediaFile [sageId=13295033, sageObject=MediaFile[id=13295033 A[13295036,13295034,"Transformers Revenge of the Fallen",0@0207.16:03,149] mask=B host=TruckBoatTruck encodedBy= format=MPEG2-TS 2:29:53 0 kbps [#0 Video[H.264 23.976025 fps 1920x1080 progressive id=1011]#1 Audio[DTS-MA 48000 Hz 6 channels  idx=0 id=1100 eng]#2 Subpic[ id=1200 eng]#3 Subpic[ id=1201 eng]] \\crapper\Shared Files\Movies\Transformers Revenge of the Fallen\Transformers Revenge of the Fallen\BDMV, Seg0[Thu 2/7 16:03:22.975-Thu 2/7 18:33:15.999]]]]
2013-02-23 18:02:22,551 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.PhoenixMetadataSupport - Metadata Search for: SearchQuery [type=MOVIE, fields={FILE: \\crapper\Shared Files\Movies\Transformers Revenge of the Fallen\Transformers Revenge of the Fallen\BDMV,QUERY: Transformers Revenge of the Fallen,RAW_TITLE: Transformers Revenge of the Fallen,EPISODE_DATE: 2013-02-07,CLEAN_TITLE: Transformers Revenge of the Fallen,}, hints=Hints [hints={update_fanart: true,update_metadata: true,scan_missing_metadata: true,scan_subfolders: true,import_tv_as_recording: false,}]]; media: DecoratedItem: [SageMediaFile [sageId=13295033, sageObject=MediaFile[id=13295033 A[13295036,13295034,"Transformers Revenge of the Fallen",0@0207.16:03,149] mask=B host=TruckBoatTruck encodedBy= format=MPEG2-TS 2:29:53 0 kbps [#0 Video[H.264 23.976025 fps 1920x1080 progressive id=1011]#1 Audio[DTS-MA 48000 Hz 6 channels  idx=0 id=1100 eng]#2 Subpic[ id=1200 eng]#3 Subpic[ id=1201 eng]] \\crapper\Shared Files\Movies\Transformers Revenge of the Fallen\Transformers Revenge of the Fallen\BDMV, Seg0[Thu 2/7 16:03:22.975-Thu 2/7 18:33:15.999]]]]
2013-02-23 18:02:22,551 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.MetadataManager - search(): imdb,tmdb; SearchQuery [type=MOVIE, fields={FILE: \\crapper\Shared Files\Movies\Transformers Revenge of the Fallen\Transformers Revenge of the Fallen\BDMV,QUERY: Transformers Revenge of the Fallen,RAW_TITLE: Transformers Revenge of the Fallen,EPISODE_DATE: 2013-02-07,CLEAN_TITLE: Transformers Revenge of the Fallen,}, hints=Hints [hints={update_fanart: true,update_metadata: true,scan_missing_metadata: true,scan_subfolders: true,import_tv_as_recording: false,}]]
2013-02-23 18:02:22,551 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.MetadataManager - Searching: Transformers Revenge of the Fallen using IMDBMetadataProvider[MetadataProviderInfo [id=imdb, fanartId=tmdb, mediaTypes=[MOVIE], name=IMDb]]
2013-02-23 18:02:22,552 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.provider.imdb.IMDBSearchResultParser - IMDB URL: http://www.imdb.com/find?s=tt&q=Transformers+Revenge+of+the+Fallen
2013-02-23 18:02:22,568 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.provider.imdb.IMDBSearchResultParser - IMDB returned 1 items for http://www.imdb.com/find?s=tt&q=Transformers+Revenge+of+the+Fallen
2013-02-23 18:02:24,000 [EventRouter-0023a500069f] INFO  sagex.phoenix.metadata.MetadataManager - Fetching Metadata for MediaSearchResult [extraArgs=empty, id=tt1055369, imdbId=tt1055369, metadata=null, providerId=imdb, score=1.0, title=Transformers: Revenge of the Fallen, type=MOVIE, url=http://www.imdb.com/title/tt1055369/, year=2009]
2013-02-23 18:02:24,034 [EventRouter-0023a500069f] WARN  sagex.phoenix.metadata.provider.imdb.IMDBDetailParser - Failed to find title in IMDB html page
2013-02-23 18:02:24,034 [EventRouter-0023a500069f] ERROR sagex.phoenix.metadata.PhoenixMetadataSupport - Failed to update metadata!
MetadataException []
	at sagex.phoenix.metadata.provider.imdb.IMDBDetailParser.updateMetadata(IMDBDetailParser.java:66)
	at sagex.phoenix.metadata.provider.imdb.IMDBDetailParser.getMetatData(IMDBDetailParser.java:225)
	at sagex.phoenix.metadata.provider.imdb.IMDBMetadataProvider.getMetaDataByUrl(IMDBMetadataProvider.java:99)
	at sagex.phoenix.metadata.provider.imdb.IMDBMetadataProvider.getMetaData(IMDBMetadataProvider.java:95)
	at sagex.phoenix.metadata.MetadataManager.getMetdata(MetadataManager.java:352)
	at sagex.phoenix.metadata.PhoenixMetadataSupport.updateMetadataForResult(PhoenixMetadataSupport.java:42)
	at phoenix.impl.MediaMetadataAPI.UpdateMediaFileMetadata(MediaMetadataAPI.java:228)
	at phoenix.impl.MediaMetadataAPI.UpdateMediaFileMetadata(MediaMetadataAPI.java:203)
	at phoenix.metadatascan.UpdateMediaFileMetadata(metadatascan.java:192)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at sage.e$e.a(Unknown Source)
	at sage.a.m$b.a(Unknown Source)
	at sage.a.m.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.null(Unknown Source)
	at sage.be.for(Unknown Source)
	at sage.cb.char(Unknown Source)
	at sage.EventRouter.a(Unknown Source)
	at sage.EventRouter.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)

[stuckless]

Are running the latest version of Phoenix? There was an issue with IMDB and it was fixed in the latest version, 2.3.60.

[Evil_Attorney]

Yes, I'm at 2.3.60. I noticed that I am unable manually check metadata either from the phoenix UI but I can get both metadata and fanart via the BMT interface. It seems like it's the Phoenix UI, not the core services, that's causing me issues.

[stuckless]

It looks like, for this particular case, your provider is using the "imdb,tmdb" lookup meaning that the search starts out using imdb.

When you search in BMT, you probably select the tmdb provider, which works.

You can set your default movie search providers from the bmt web ui, in Configuration -> Phoenix -> Fanart/Metadata Options -> Movie Metadata Providers. Just change it to to be tmdb.

[Evil_Attorney]

Thanks. It looks like the Phoenix UI is still having trouble downloading fanart. When I tried manually searching for metadata for the movie below, it came up with a blank grey window. Maybe a corrupt setting somewhere?

2013-02-24 12:17:15,393 [EventRouter-0023a500015d] INFO  sagex.phoenix.metadata.MetadataManager - Searching: Fantastic Four: Rise of the Silver Surfer using TheMovieDBMetadataProvider[MetadataProviderInfo [id=tmdb, fanartId=tmdb, mediaTypes=[MOVIE], name=themoviedb.org]]
2013-02-24 12:17:15,394 [EventRouter-0023a500015d] INFO  sagex.phoenix.metadata.provider.tmdb.TheMovieDBMetadataProvider - Fetching tmdb url: http://api.themoviedb.org/2.1/Movie.search/en/xml/d4ad46ee51d364386b6cf3b580fb5d8c/Fantastic+Four%3A+Rise+of+the+Silver+Surfer
2013-02-24 12:17:16,191 [EventRouter-0023a500015d] WARN  sagex.phoenix.metadata.provider.tmdb.TheMovieDBMetadataProvider - TMDB Search for SearchQuery [type=MOVIE, fields={FILE: \\crapper\Shared Files\Recorded TV\FantasticFourRiseoftheSilverSurfer-13384072-0.ts,CLEAN_TITLE: Fantastic Four: Rise of the Silver Surfer,QUERY: Fantastic Four: Rise of the Silver Surfer,EPISODE_DATE: 2013-02-24,YEAR: 2007,RAW_TITLE: Fantastic Four: Rise of the Silver Surfer,}, hints=Hints [hints={update_fanart: true,update_metadata: true,scan_missing_metadata: true,scan_subfolders: true,import_tv_as_recording: false,}]] returned no results.
2013-02-24 12:17:16,191 [EventRouter-0023a500015d] INFO  sagex.phoenix.metadata.MetadataManager - No good matches for Fantastic Four: Rise of the Silver Surfer will try other providers if available.
2013-02-24 12:17:16,191 [EventRouter-0023a500015d] WARN  sagex.phoenix.metadata.PhoenixMetadataSupport - Failed to do a metadata lookup for: DecoratedItem: [SageMediaFile [sageId=13451890, sageObject=MediaFile[id=13451890 A[13384072,3041277,"Fantastic Four: Rise of the Silver Surfer",58574@0224.12:00,120] mask=TV host=TruckBoatTruck encodedBy=Hauppauge HD PVR Capture Device Best-H.264 format=MPEG2-TS 0:00:00 2948 kbps [#0 Video[H.264 59.94006 fps 1280x720 16:9 progressive id=1011]#1 Audio[AC3 48000 Hz 6 channels 448 kbps MAIN idx=1 id=1100]] \\crapper\Shared Files\Recorded TV\FantasticFourRiseoftheSilverSurfer-13384072-0.ts, Seg0[Sun 2/24 12:15:54.061-Wed 12/31 16:00:00.000]]]]
MetadataException [query=SearchQuery [type=MOVIE, fields={FILE: \\crapper\Shared Files\Recorded TV\FantasticFourRiseoftheSilverSurfer-13384072-0.ts,CLEAN_TITLE: Fantastic Four: Rise of the Silver Surfer,QUERY: Fantastic Four: Rise of the Silver Surfer,EPISODE_DATE: 2013-02-24,YEAR: 2007,RAW_TITLE: Fantastic Four: Rise of the Silver Surfer,}, hints=Hints [hints={update_fanart: true,update_metadata: true,scan_missing_metadata: true,scan_subfolders: true,import_tv_as_recording: false,}]], ]
	at sagex.phoenix.metadata.MetadataManager.search(MetadataManager.java:315)
	at sagex.phoenix.metadata.MetadataManager.search(MetadataManager.java:230)
	at sagex.phoenix.metadata.PhoenixMetadataSupport.getMetadataSearchResults(PhoenixMetadataSupport.java:170)
	at phoenix.impl.MediaMetadataAPI.GetMetadataSearchResults(MediaMetadataAPI.java:181)
	at phoenix.metadatascan.GetMetadataSearchResults(metadatascan.java:168)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at sage.e$e.a(Unknown Source)
	at sage.a.m$b.a(Unknown Source)
	at sage.a.m.a(Unknown Source)
	at sage.e.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.do(Unknown Source)
	at sage.n.new(Unknown Source)
	at sage.be.int(Unknown Source)
	at sage.be.new(Unknown Source)
	at sage.be.int(Unknown Source)
	at sage.be.new(Unknown Source)
	at sage.be.int(Unknown Source)
	at sage.be.new(Unknown Source)
	at sage.be.int(Unknown Source)
	at sage.cb.if(Unknown Source)
	at sage.UIManager.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.a(Unknown Source)
	at sage.be.null(Unknown Source)
	at sage.be.for(Unknown Source)
	at sage.cb.char(Unknown Source)
	at sage.EventRouter.a(Unknown Source)
	at sage.EventRouter.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
2013-02-24 12:21:49,247 [Fork-PHOENIX-622] WARN  sagex.phoenix.image.ImageUtil - Failed to load sage image using sage apis using ImageIO for file:/C:/Program%20Files%20(x86)/SageTV/SageTV/userdata/Phoenix/Fanart/Movies/Transformers%20Revenge%20of%20the%20Fallen/Backgrounds/1ca92502c86c4622961f6deff71d2537-5IEsm88eFxGrFBMj9bF3EmwB5iu.jpg

[stuckless]

That is a different error than before, but still, it boils down to the same thing, which is that phoenix isn't getting a valid result (or any results).

In looking at the stack trace, it's just a normal case of getting no results. Unfortunately, I can't tell you why

[vividweb]

I have been having a similar issue. Not entirely an issue with Phoenix as some of the fanart is downloading (can see it in BMT), but using Gemstone and it is not updating the views to add posters or any fanart.

I'll have to look at my logs a little closer and see if I can find an issue.