Sage TV started to crash with Exception code: 0xc0000005

[fbures]

Hi,

after the today's Win10 updatemy SageTV 7.1.9.256 crashes when I attempt to play back a ts recording. Downloaded video in mkv format plays normally.
I have not changed any STV configurations.

I just noticed that the Event log says that my SageTV.exe version is 6.0.13.1, which I do not understand. STV System Information gives me the 7.1.9.256 version.
Recording seems to be working normally.
Anyway, here is the event log:

Faulting application name: SageTV.exe, version: 6.0.13.1, time stamp: 0x4e036094
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f
Exception code: 0xc0000005
Fault offset: 0x0000346b
Faulting process id: 0x2328
Faulting application start time: 0x01d29d2bba69e77e
Faulting application path: C:\Program Files (x86)\SageTV\SageTV\SageTV.exe
Faulting module path: C:\Windows\System32\CompPkgSup.DLL
Report Id: 719ea26f-60ce-46ea-8359-be4946a2ddf6
Faulting package full name:
Faulting package-relative application ID:

Any advice would be greatly appreciated.

Thanks
Frank

[fbures]

Just to add, I uninstalled the latest KB4013418 update and everything is back to normal.

Any advice on how to block this update from reinstalling itself? Running Win10 Pro 1607.

Thanks
Frank

[gordyp]

Originally Posted by fbures

Just to add, I uninstalled the latest KB4013418 update and everything is back to normal.

Any advice on how to block this update from reinstalling itself? Running Win10 Pro 1607.

Thanks
Frank

I was having similar problems with .ts files (I originally thought it was because I was also using a .srt subtitle file) that also started occurring right after the latest (delayed a month) set of patches. My Sage client version number, is correct:

Faulting application name: SageTVClient.exe, version: 9.0.13.536, time stamp: 0x5880f45a
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f
Exception code: 0xc0000005
Fault offset: 0x0000346b
Faulting process id: 0x1930
Faulting application start time: 0x01d29d4c33ae851e
Faulting application path: C:\Program Files (x86)\SageTV\SageTV\SageTVClient.exe
Faulting module path: C:\Windows\System32\CompPkgSup.DLL
Report Id: e871fc97-f673-4a8b-b3f6-99f906cd97c4
Faulting package full name:
Faulting package-relative application ID:

How I was able to get all of my clients and server working (without uninstalling any updates) was, oddly enough, to switch from using ffdshow to the latest LAV Filters for the MPEG2 and HD Audio and H.264 Video decoding and everything is working...

[wnjj]

Googling that DLL looks, it looks to be a MS bug.

For example, https://forum.silicondust.com/forum/...ic.php?t=64068

[jusjoken]

perhaps related....

https://forums.sagetv.com/forums/sho...818#post602818

[Denali]

Same problem here. Using EVR. Switched H.264 Video Decoder Filter to Default which used ArcSoft Video Decoder from Hauppauge installation. Had been using Microsoft DTV-DVD Video Decoder. TS now play OK.