Poor Customer Support?

[Narflex]

What address are you sending your emails to?

[saltlyck2]

Please help me... I've also submitted a support request. My trial expired on Sunday and we've been using wintv and it sucks.

[Keith]

Not to dis Sage at all, but I bought my license from PC Alchemy. They were $20 cheaper...

Anyway they took about 8-10 hours to actually send the key, and apologized for the "delay", blamed it of a server being down.

So there's alternatives out there...

In my experiences with Sage Tech Support, it took a few days to get a response, but when I did, their guy did everything he needed to resolve the issue, above and beyond the call so to speak.

[Opus4]

As mentioned in the other thread where this was asked, licenses are sent out immediately but can get blocked by some email systems/spam filters. I don't know if there is a problem with the orders@sagetv.com email address, but you could try one of the other contacts. Perhaps tech support can look it up.

- Andy

[Narflex]

Again, I'd like to know what email addresses you're sending stuff to that isn't responding to you.

[saltlyck2]

orders@sagetv.com

I've sent them an email everyday since the 9th with no responses.

[Opus4]

I just talked to SageTV about this again... There are a lot of replies from the orders email address that never seem to get received & the same person will send another email w/the same request. Then, there's the question about whether a sent email never reached SageTV for some reason -- there didn't seem to be any emails from the address you used when registering on this forum, but that could just mean you sent the license request using a different email address.

While SageTV is trying to determine what, if anything, could be done to prevent replies from orders@sagetv.com from being blocked by various email systems, please try one of the other contacts I linked to above -- support@sagetv.com should work. If you have sent multiple emails, perhaps mention that so they can try replying from a different address to see if that helps it get delivered. Edit: or try sending your request from a different email address.

- Andy

[heffe2001]

When I sent in my request for the MVP license the last time, I sent it all the mail addresses posted, and it got through. I had tried it to sales prior to that with no replies. I'm wondering if the sales email is possibly having problems?

[feilerd]

Originally Posted by Narflex

Again, I'd like to know what email addresses you're sending stuff to that isn't responding to you.

I'm having the same problem. I've sent a total of three emails (two from GMail, w/ a return address of david_reply1@feilers.net and one from my work email: dfeiler@fortressinv.com)--all to orders@sagetv.com--over the past day to try to figure out what happened to the license keys I ordered last night. No response.

I also looked up the number for the California office today and called there. Whoever answered the phone took down my name and said he'd ask them to send my keys right away. That was ~5 hours ago. Still no keys.

I did get an email earlier today w/ the UPS tracking number for the Streamzap on the same order, so I know you have the order.

I wouldn't be so concerned if it said that it takes x days to get the keys--but the website says it's immediate, so something is clearly not right.

I've upgraded my server, and then spent some time testing, so at this point my entire house will have no TV in a few days unless we get this resolved.

Please help!!!!!

David Feiler
sagetv@feilers.net
david_reply1@feilers.net
famblyofeilers@gmail.com
dfeiler@fortressinv.com

[GTwannabe]

Well, I submitted a few bug reports in the v5 days. Sage's response each time was "this issue will be addressed in v5.1". Of course Sage decided to skip v5.1, call it v6.0, and charge us for the upgrade.

I still like the SageTV product, but now don't bother with bug submissions.

[sagesupport]

Originally Posted by feilerd

I'm having the same problem. I've sent a total of three emails (two from GMail, w/ a return address of david_reply1@feilers.net and one from my work email: dfeiler@fortressinv.com)--all to orders@sagetv.com--over the past day to try to figure out what happened to the license keys I ordered last night. No response.

I also looked up the number for the California office today and called there. Whoever answered the phone took down my name and said he'd ask them to send my keys right away. That was ~5 hours ago. Still no keys.

I did get an email earlier today w/ the UPS tracking number for the Streamzap on the same order, so I know you have the order.

I wouldn't be so concerned if it said that it takes x days to get the keys--but the website says it's immediate, so something is clearly not right.

I've upgraded my server, and then spent some time testing, so at this point my entire house will have no TV in a few days unless we get this resolved.

Please help!!!!!

David Feiler
sagetv@feilers.net
david_reply1@feilers.net
famblyofeilers@gmail.com
dfeiler@fortressinv.com

Your first two emails were within a few hours of each other this morning. Only one was responded to.

Your third email received today complained of having email issues and we have also just responded to that email as well.

[feilerd]

I need to apologize to George. Apparently my email provider is somewhat random about how long they take to forward mail. All of Sage's actual emails to me were delayed by about 3 days, while my test messages to the same address (also from another domain) went through immediately.

I just got all of George's many emails today--so apparently Sage (very much unlike my soon-to-be-ex email provider) is on top of things.