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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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Old 02-08-2009, 11:02 PM
hendercc hendercc is offline
Sage User
Join Date: Dec 2004
Posts: 18
Upgraded to Vista - Sage keeps crashing - FIXED

I just upgrade to Vista 32-bit from XP and now I can't get Sage to launch... when I run it in Service mode, SageTV.exe hangs at the splash screen with the message, "SageTV Service is initializing..." and the SageTV Service crashes. When I run it in single mode (no service running), SageTV.exe will start to load but then crashes before it gets past the splash screen. I have many many many hs_err_pidnnnn.log files (from SageTV Service restarting and crashing) which contain EXCEPTION_ACCESS_VIOLATION Java Runtime messages (Problematic Frame: C [Indiv01.key+0x110670]). I couldn't see anything obvious in the Sage log files (but I'm no expert at interpreting them). See attached files for details.

My setup:
Vista 32-bit
Sage 6.5.9
Hauppauge HVR-1600
Hauppuage PVR-350
HDHR for digital QAM (Comcast)
Gigabyte GA-E7AUM-DS2H mobo (Nvidia 9400 IGP)
Intel E8400
Samsung 250GB; Samsung 500GB; WD 1TB Green drives

I've uninstalled and re-installed Sage. I've re-installed Java. I've uninstalled Java and Sage, then re-installed Sage so it loads the Java that is packaged with Sage. I've re-installed the HDHR drivers. I've re-installed the Hauppauge drivers. Vista UAC is disabled. I enabled AHCI for the SATA drives (required in order to use 4 SATA ports on this mobo - 3 SATA HDD plus 1 SATA Blu-ray)

Any suggestions?
sagetv_1 with service.txt

hs_err_pid4316 with service.log.txt

sagetv_0 no service.txt

hs_err_pid5588 no service.log.txt

Last edited by hendercc; 02-08-2009 at 11:09 PM.
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Old 02-10-2009, 02:57 AM
necron99 necron99 is offline
Sage User
Join Date: Oct 2007
Posts: 7
Had this too

Bad news.
Microsoft says to reload..

They said it key is detecting a hardware change like processor or motherboard and cannot use the key to encode the files. meaning other programs will have this issue as well.

Googled for 2 weeks and finally called MSFT and said screw it and reloaded yup everything worked .

Hope you have more luck than me
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Old 02-12-2009, 12:37 AM
hendercc hendercc is offline
Sage User
Join Date: Dec 2004
Posts: 18
Bit the Bullet and did a fresh install - everything ok now

Thanks necron99... your reply confirmed that I couldn't avoid the inevitable. I did a fresh install of Vista, new drivers, Sage, etc. and everything is working fine now.

In my desire to save time re-installing all the applications that I had accumulated on my XP install (and find old license keys), my first attempt was an "upgrade" from XP to Vista rather than starting from scratch. I spent more time dealing with problems than it would have taken to start from scratch and reinstall everything... frustrating and painful lesson learned!
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