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Hardware Support Discussions related to using various hardware setups with SageTV products. Anything relating to capture cards, remotes, infrared receivers/transmitters, system compatibility or other hardware related problems or suggestions should be posted here.

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Old 03-16-2010, 07:10 AM
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personalt personalt is offline
Sage Advanced User
Join Date: Apr 2008
Posts: 243
HD-PVR - Can you RMA a box over a year old

this is somewhat related to my other question about fixing HD-PVR issue. I always had at least intermittent issues so was thinking I would try and RMA it. I have one of the original HD-PVRs(first or second week)

Will I be able to RMA it or will they tell me warrenty expired?
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Old 03-16-2010, 08:42 AM
nettech_gt nettech_gt is offline
Sage Advanced User
Join Date: Jun 2007
Posts: 218
I recently had some issues with my two REV C2 HDPVRs that at first I thought was the HDPVRs themselves. (later found it was a driver/Sage configuration issue) So I email Hauppauge tech support and even after telling them they were out of warranty they seemed willing to RMA them.

The only thing we can suggest is seeing if you can replicate the problem in the accompanying Total Media Extreme app. Otherwise we’ll have to issue you an RMA to send the units in for testing and replacement since you said at one point, they were working."
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Old 03-17-2010, 09:38 AM
Chriscic Chriscic is offline
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Join Date: Apr 2008
Posts: 729
Although Hauppauge drives me crazy by refusing to acknowledge and take on the lock-up problem head-on, they seem to be really good at okaying RMAs.

I'd email them and tell them you are getting a lot of lock-ups and would like to RMA the unit. My guess is they'll say no problem.

Good luck.
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