Shaw Direct Classic East EPG errors continue

[tvmaster2]

Zap2it fixed the SpeedChannel Canada listing when I asked, so there's no reason to think a third set of numbers for Shaw would be out if the question. I'm more worried that Shaw will eventually FORCE all subs to adopt the new LNBF....

[tvmaster2]

Originally Posted by Slugger

Not sure about that... either way the new map is going to remove the hd channels in the 250-298 range (I think). I think the best thing to do, actually, is yell at Zap2It (perhaps via Sage support?) to include the old mappings with the new ones.

hmmm...disabled the "channel update" feature in customizations, but this morning - for the second time in three days - the new numberings appeared again (1-146) and wiped out the 250-297 range in the SageTV EPG.
However, without me re-mapping anything, when you select one of the goofball new numbers, lets say 34-CTVDT, it selects 293-CTVDT on my 6xx series receivers.
hmmm

[Slugger]

Yeah, I figured that would happen. What's happening here is not "new" channels being added to the lineup, but existing channels being moved to new channel numbers. Sage is going to move those channels no matter what you set that property to.

Do you have multiple inputs where one or more is using a copy of the original lineup? If so, that's why the channels are still tuning correctly on some receivers - the inputs with the copied lineup are not automatically updated when the source lineup changes. So the input that's directly tied to the lineup will be modified, but any inputs using copies of that lineup will not be modified and will still tune correctly.

I feel your pain, what you need to do is scream at Z2I/Tribune and/or Shaw and tell them that they need to provide the old mappings for the HD channels in the classic lineup along side the new mappings. The fact that there's like 4 different channel mappings for Shaw Direct now is, in itself, a massive joke/headache.

[peternm22]

I think Slugger just figured out why you are having this problem and I haven't had it at all.

I have 2 tuners on my SageTV system, one is HD capable and the other is only SD capable. The SD tuner has the regular Shaw Direct line up, and the HD tuner has a copied line up.

The HD channels are on the copied line up, so they weren't renumbered with the EPG update (a copied line up doesn't change it's numbering at all unless you manually do it).

[tvmaster2]

Originally Posted by Slugger

Yeah, I figured that would happen. What's happening here is not "new" channels being added to the lineup, but existing channels being moved to new channel numbers. Sage is going to move those channels no matter what you set that property to.

Do you have multiple inputs where one or more is using a copy of the original lineup? If so, that's why the channels are still tuning correctly on some receivers - the inputs with the copied lineup are not automatically updated when the source lineup changes. So the input that's directly tied to the lineup will be modified, but any inputs using copies of that lineup will not be modified and will still tune correctly.

I feel your pain, what you need to do is scream at Z2I/Tribune and/or Shaw and tell them that they need to provide the old mappings for the HD channels in the classic lineup along side the new mappings. The fact that there's like 4 different channel mappings for Shaw Direct now is, in itself, a massive joke/headache.

I have two tuners, but one is tied to a cable system, and the second is tied to the Shaw Direct satellite. Is that what you mean by multiple inputs? I only have one SD receiver linked to Sage via a Colossus. I don't remember ever doing anything regarding "copying", at least not on my part.
Is there a way to create what you're referring to as a copy lineup, so that the channels appear as they do in the receiver, numerically speaking?
I agree, this sounds like a Zap2it-SD clusterf@#$.

[tvmaster2]

Originally Posted by peternm22

The HD channels are on the copied line up, so they weren't renumbered with the EPG update (a copied line up doesn't change it's numbering at all unless you manually do it).

since the lineup has already changed to the new numbers, would a Windows 7 restore from an earlier date also restore the old lineup channels? I'm thinking not, but if so then that would be good, because at that point I'd copy the lineup and use the copied one, if I understand correctly

[pilotguy7ca]

Could this be my problem as to why my EPG isn't updating past the 13th? I had 3 channel lineups, 2 that were copied and they didn't get messed up, only the 1 original did, so i removed that source and re-added it and copied one of the "copied" lineups, so my channels are not screwed up, but I'm not getting any updates...

Shaw West

[tvmaster2]

Originally Posted by pilotguy7ca

Could this be my problem as to why my EPG isn't updating past the 13th? I had 3 channel lineups, 2 that were copied and they didn't get messed up, only the 1 original did, so i removed that source and re-added it and copied one of the "copied" lineups, so my channels are not screwed up, but I'm not getting any updates...

Shaw West

it's possible, however, I don't quite understand the "copied" lineup concept. However, Sage gets its EPG data from Zap2it. I don't know where Shaw Direct is getting their guide info, but all of my Shaw receivers are still being updated using the old, classic numbering system, so that's odd. Zap2it should be supplying at least three channel maps, but I'm not sure they are.

[tvmaster2]

Originally Posted by pilotguy7ca

Could this be my problem as to why my EPG isn't updating past the 13th? I had 3 channel lineups, 2 that were copied and they didn't get messed up, only the 1 original did, so i removed that source and re-added it and copied one of the "copied" lineups, so my channels are not screwed up, but I'm not getting any updates...

Shaw West

what's the latest on your "updates"? how many days - and to what date are your listings up to?

[pilotguy7ca]

It appears to be working now...I eventually deleted all my sources, re-added them all back and now I up up to the 19th or so. I did have issues at first when I re-added them back, it gave an error in the log part way through when trying to get East or West in either Classic or Advanced channels, so I had to do it a couple of times.

[tvmaster2]

Originally Posted by pilotguy7ca

It appears to be working now...I eventually deleted all my sources, re-added them all back and now I up up to the 19th or so. I did have issues at first when I re-added them back, it gave an error in the log part way through when trying to get East or West in either Classic or Advanced channels, so I had to do it a couple of times.

ok, thanks. I'm keeping an eye on this

[hdavid]

Still down here. Have deleted and re-added my HD-PVR, enabled and disabled channels and am still missing the 250-299 channels. Have remapped some of them to keep my favorites running. Any direct advice on how I can get this fixed?


Thanks,

[gveres]

I called them up and had them move me to the advanced lineup. Then I moved sage to the advanced line up and things are good now.

It just wasn't clearing itself up on the classic line up so I figured it was time to give up on the classic lineup. I went with the new LNB as well. if they tell you that it is going to be $50 to upgrade the LNB, just say "no, its too expensive, I don't need to.". When i did that, the came back right away and offered to do it for $25.

Greg

[tvmaster2]

Originally Posted by hdavid

Still down here. Have deleted and re-added my HD-PVR, enabled and disabled channels and am still missing the 250-299 channels. Have remapped some of them to keep my favorites running. Any direct advice on how I can get this fixed?


Thanks,

I still use classic, and manually mapped the new numbers back to the old numbers...took about 30 minutes. So far, Sage hasn't chosen a wrong channel yet. You should see the old channel number in brackets in channel setup right beside the new number.

[tvmaster2]

Originally Posted by Slugger

Yeah, I figured that would happen. What's happening here is not "new" channels being added to the lineup, but existing channels being moved to new channel numbers. Sage is going to move those channels no matter what you set that property.

I feel your pain, what you need to do is scream at Z2I/Tribune and/or Shaw and tell them that they need to provide the old mappings for the HD channels in the classic lineup along side the new mappings. The fact that there's like 4 different channel mappings for Shaw Direct now is, in itself, a massive joke/headache.

ever since the channel changes and G1, weird things have also been happening with my Favorites and recording schedules. For eg., if I try to setup a Favorite on HBOCanada for 'The Newsroom', it shows up as BOLD, but WON'T schedule. This only happens with HBOCanada (FXCanada Favs work fine). Are you seeing any anomalies like this since G1?

[Slugger]

No, I haven't. But what I believe that means is that the channel, according to Sage, is not tunable on any of your inputs. Like HBO is now 145. Can you watch HBO live (i.e. will Sage tune and let you watch the channel)? What channel does it try to tune to?

I think the reason I haven't had any issues is that I have G1 and the new channel map is 100% accurate for me.

[tvmaster2]

Originally Posted by Slugger

No, I haven't. But what I believe that means is that the channel, according to Sage, is not tunable on any of your inputs. Like HBO is now 145. Can you watch HBO live (i.e. will Sage tune and let you watch the channel)? What channel does it try to tune to?

I think the reason I haven't had any issues is that I have G1 and the new channel map is 100% accurate for me.

ah, you've got a new LNB? Actually, I can watch live, and schedule manual recordings. Today I did some seriously thorough testing, and for some bizarre reason, I need to shut down and restart the Sage Service for a new Favorite to be picked up and scheduled. That's odd....smells like some kind of corruption, somewhere.

[Slugger]

Yeah, in their infinite wisdom, Shaw sent out a tech to my house when one of my 605s died. For some reason they were convinced it was a dish problem. Anyway, the tech, free of charge, swapped the LNB to the new one while he was here. This was last fall so I was good and ready for G1... and Shaw also had to replace the dead 605. So they wasted a tonne of time & money, but I got the new LNB free so worked out for me.