Windows Installer woes

[BigSwifty]

Anybody have insight to what is going on here...
I tried installing V9 over my working V7 with no joy.
I then tried a virgin install of V7 and then V9 with the following log:

Any help is appreciated.

[0C74:0F08][2016-03-20T13:59:30]i001: Burn v3.10.1.2213, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\Evan\Desktop\SageTVSetup_9.0.4.232_RC1.000.exe
[0C74:0F08][2016-03-20T13:59:30]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]SageTV'
[0C74:0F08][2016-03-20T13:59:30]i000: Initializing string variable 'SageInstallerVersion' to value '1.000'
[0C74:0F08][2016-03-20T13:59:30]i000: Initializing hidden variable 'EPGLicenseKey'
[0C74:0F08][2016-03-20T13:59:30]i009: Command Line: '-burn.unelevated BurnPipe.{796E1B51-A0BD-4606-8553-8873F947A2DF} {1A33249A-ED35-4111-BC3B-2C52ED4BAAF9} 2684'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Evan\AppData\Local\Temp\SageTV_20160320135930.log'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Evan\Desktop\SageTVSetup_9.0.4.232_RC1.000.exe'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Evan\Desktop\'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'WixBundleName' to value 'SageTV'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'WixBundleManufacturer' to value 'TheSageTVAuthors'
[0C74:1218][2016-03-20T13:59:30]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[0C74:1218][2016-03-20T13:59:30]i000: Setting version variable 'WixBundleFileVersion' to value '9.0.4.232'
[0C74:0F08][2016-03-20T13:59:30]i100: Detect begin, 5 packages
[0C74:0F08][2016-03-20T13:59:30]i000: Setting string variable 'JavaCurrentVersion' to value '1.7'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting version variable 'MFC100_Version_x86' to value '10.0.40219.325'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting version variable 'MFC140_Version_x86' to value '14.0.23506.0'
[0C74:0F08][2016-03-20T13:59:30]i000: Setting hidden variable 'EPGLicenseKey'
[0C74:0F08][2016-03-20T13:59:30]i052: Condition 'JavaCurrentVersion AND (JavaCurrentVersion >= v1.7)' evaluates to true.
[0C74:0F08][2016-03-20T13:59:30]i103: Detected related package: {90E185D8-6AE7-4900-8A16-3D89DC5FE7F1}, scope: PerMachine, version: 7.1.9.0, language: 0 operation: MajorUpgrade
[0C74:0F08][2016-03-20T13:59:30]i101: Detected package: Java7Runtime, state: Present, cached: None
[0C74:0F08][2016-03-20T13:59:30]i101: Detected package: vc100, state: Absent, cached: None
[0C74:0F08][2016-03-20T13:59:30]i101: Detected package: vc140, state: Absent, cached: None
[0C74:0F08][2016-03-20T13:59:30]i101: Detected package: SageTVSetupMSI, state: Absent, cached: Complete
[0C74:0F08][2016-03-20T13:59:30]i101: Detected package: ac3filter, state: Absent, cached: Complete
[0C74:0F08][2016-03-20T13:59:30]i199: Detect complete, result: 0x0
[0C74:1218][2016-03-20T13:59:35]i000: Setting hidden variable 'EPGLicenseKey'
[0C74:1218][2016-03-20T13:59:35]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[0C74:0F08][2016-03-20T13:59:35]i200: Plan begin, 5 packages, action: Install
[0C74:0F08][2016-03-20T13:59:35]w321: Skipping dependency registration on package with no dependency providers: Java7Runtime
[0C74:0F08][2016-03-20T13:59:35]i052: Condition '(NOT MFC100_Version_x86 >= v10.0.40000.0) OR NOT MFC100_Version_x86' evaluates to false.
[0C74:0F08][2016-03-20T13:59:35]w321: Skipping dependency registration on package with no dependency providers: vc100
[0C74:0F08][2016-03-20T13:59:35]i052: Condition '(NOT MFC140_Version_x86 >= v14.0.00000.0) OR NOT MFC140_Version_x86' evaluates to false.
[0C74:0F08][2016-03-20T13:59:35]w321: Skipping dependency registration on package with no dependency providers: vc140
[0C74:0F08][2016-03-20T13:59:35]i000: Setting string variable 'WixBundleRollbackLog_SageTVSetupMSI' to value 'C:\Users\Evan\AppData\Local\Temp\SageTV_20160320135930_000_SageTVSetupMSI_rollback.log'
[0C74:0F08][2016-03-20T13:59:35]i000: Setting string variable 'WixBundleLog_SageTVSetupMSI' to value 'C:\Users\Evan\AppData\Local\Temp\SageTV_20160320135930_000_SageTVSetupMSI.log'
[0C74:0F08][2016-03-20T13:59:35]w321: Skipping dependency registration on package with no dependency providers: ac3filter
[0C74:0F08][2016-03-20T13:59:35]i000: Setting string variable 'WixBundleLog_ac3filter' to value 'C:\Users\Evan\AppData\Local\Temp\SageTV_20160320135930_001_ac3filter.log'
[0C74:0F08][2016-03-20T13:59:35]i201: Planned package: Java7Runtime, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C74:0F08][2016-03-20T13:59:35]i201: Planned package: vc100, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C74:0F08][2016-03-20T13:59:35]i201: Planned package: vc140, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0C74:0F08][2016-03-20T13:59:35]i201: Planned package: SageTVSetupMSI, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0C74:0F08][2016-03-20T13:59:35]i201: Planned package: ac3filter, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[0C74:0F08][2016-03-20T13:59:35]i299: Plan complete, result: 0x0
[0C74:0F08][2016-03-20T13:59:35]i300: Apply begin
[0A7C:1024][2016-03-20T13:59:35]i358: Pausing automatic updates.
[0A7C:1024][2016-03-20T13:59:35]i359: Paused automatic updates.
[0A7C:1024][2016-03-20T13:59:35]i360: Creating a system restore point.
[0A7C:1024][2016-03-20T13:59:49]i361: Created a system restore point.
[0A7C:1024][2016-03-20T13:59:49]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, options: 0x7, disable resume: No
[0A7C:1024][2016-03-20T13:59:49]i000: Caching bundle from: 'C:\Users\Evan\AppData\Local\Temp\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}\.be\SageTVSetup.exe' to: 'C:\ProgramData\Package Cache\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}\SageTVSetup.exe'
[0A7C:1024][2016-03-20T13:59:49]i320: Registering bundle dependency provider: {d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, version: 9.0.4.232
[0A7C:1024][2016-03-20T13:59:49]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, resume: Active, restart initiated: No, disable resume: No
[0A7C:0EE4][2016-03-20T13:59:49]i304: Verified existing payload: SageTVSetupMSI at path: C:\ProgramData\Package Cache\{13361F13-CB1C-41B8-BEA0-0A86D1AE3BF4}v9.0.4.232\SageTVSetupMSI.msi.
[0A7C:0EE4][2016-03-20T13:59:49]i304: Verified existing payload: ac3filter at path: C:\ProgramData\Package Cache\C07730826CA3A9AA84ADD29E9408F53675ED5F4F\Redist\ac3filter_2_6_0b_lite.exe.
[0A7C:1024][2016-03-20T13:59:49]i323: Registering package dependency provider: {13361F13-CB1C-41B8-BEA0-0A86D1AE3BF4}, version: 9.0.4.232, package: SageTVSetupMSI
[0A7C:1024][2016-03-20T13:59:49]i301: Applying execute package: SageTVSetupMSI, action: Install, path: C:\ProgramData\Package Cache\{13361F13-CB1C-41B8-BEA0-0A86D1AE3BF4}v9.0.4.232\SageTVSetupMSI.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER="C:\Program Files (x86)\SageTV" EPGLICENSEKEY="*****"'
[0A7C:1024][2016-03-20T14:04:04]e000: Error 0x80070643: Failed to install MSI package.
[0A7C:1024][2016-03-20T14:04:04]e000: Error 0x80070643: Failed to execute MSI package.
[0C74:0F08][2016-03-20T14:04:04]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0C74:0F08][2016-03-20T14:04:04]i319: Applied execute package: SageTVSetupMSI, result: 0x80070643, restart: None
[0C74:0F08][2016-03-20T14:04:04]e000: Error 0x80070643: Failed to execute MSI package.
[0A7C:1024][2016-03-20T14:04:04]i318: Skipped rollback of package: SageTVSetupMSI, action: Uninstall, already: Absent
[0C74:0F08][2016-03-20T14:04:04]i319: Applied rollback package: SageTVSetupMSI, result: 0x0, restart: None
[0A7C:1024][2016-03-20T14:04:04]i329: Removed package dependency provider: {13361F13-CB1C-41B8-BEA0-0A86D1AE3BF4}, package: SageTVSetupMSI
[0A7C:1024][2016-03-20T14:04:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, resume: None, restart: None, disable resume: No
[0A7C:1024][2016-03-20T14:04:04]i330: Removed bundle dependency provider: {d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}
[0A7C:1024][2016-03-20T14:04:04]i352: Removing cached bundle: {d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, from path: C:\ProgramData\Package Cache\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}\
[0A7C:1024][2016-03-20T14:04:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d4c275cb-47eb-4c1d-bb89-3012fcb2c62b}, resume: None, restart initiated: No, disable resume: No
[0C74:0F08][2016-03-20T14:04:05]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

[jusjoken]

2 thoughts.

Take a look here... .

This might be a similar issue given you seem to have a non-updated Win 7 system.

If that does not work, then I need another log. The one you provided is the installer "wrapper" log which only includes details about any issues on the prerequisite installs and that the MSI failed.

I need the actual MSI log which you can generate by re-running the install from a command line as...

SageTVServerSetup_9.0.4.232_RC1.000,exe /log .\log.txt

Zip up the logs and I can review them to find the issue.

k

[BigSwifty]

Thank you. I had seen that post and tried unsuccessfully manually installing that.

I never updated windows on the dedicated server because I was worried about "breaking" Sage. Now, with the recent developments, it seems less of an issue.

Currently updating Windows, will reattempt V9 installation and report back.

Thanks again for all of your tireless work for this community!

[BigSwifty]

Updating windows (7 ultimate) solved the install issues.
Thank you.