Phoenix isn't downloading banners

[DarkWolf77]

So I got it in my head that I wanted to clean up my fanart directory and followed the instructions in the recent thread to do so. Problem is now it seems the Phoenix is refusing to download banners for anything - although I will say that this might have been going on before but I had no idea because most of my stuff would have had banners already. I ran a full refresh of fanart and that didn't help. I've attached the logs, but nothing seems obviously wrong in them that I could see.

Here's my log:
https://drive.google.com/file/d/1YZs...ew?usp=sharing

[DarkWolf77]

I found something odd that might be a root cause, but not sure because there are only two entries in my log from today. Looks like the "banner" part of the path is repeated:

2021-11-11 12:00:00,224 [Timer-13] INFO  sagex.phoenix.metadata.MetadataManager - Fetching Metadata for MediaSearchResult [extraArgs={EPISODE_TITLE: Curious George on Time; Curious George's Bunny Hunt,RAW_TITLE: Curious George,EPISODE: 5,CLEAN_TITLE: Curious George,EPISODE_DATE: 2006-09-14,SEASON: 1,}, id=79429, imdbId=, metadata=null, providerId=tvdb, score=1.0, title=Curious George, type=TV, url=http://thetvdb.com/banners//banners/graphical/79429-g2.jpg, year=2006]

if you instead pull up http://thetvdb.com/banners/graphical/79429-g2.jpg, you correctly get a fanart banner style image, so if it propagates the same error in the code, then no banners would be downloaded.

[jusjoken]

I see a lot of these errors...

2021-11-09 11:41:18,196 [pool-3-thread-2] WARN  phoenix.log - Fanart Scaling Failed
java.lang.NumberFormatException: For input string: " 3840"
	at java.lang.NumberFormatException.forInputString(Unknown Source)

Can you check your config and see if you have a value to perform scaling on fanart...it could be there is a space prior to the 3840 causing issues. This may not be the banner issue but we should check there first.

As for the url "issue". I can look into this further but TVDB has a call to get all BANNERS which oddly enough includes banners/backgrounds, banners/posters and banners/banners. Odd way they store them but that's how it is. As the code has not changed for a long time I would not expect this is the issue unless they changed the API on their side.

Let's check out the scaling item and go from there.

K

[DarkWolf77]

Funny you should say that, I saw that and assumed it just didn't like 4k, so I set it back to 1080... issue persists. But for what it's worth, these are my settings:

phoenix/fanart/maxScreenSize=1920x1080

Incidentally, a fresh set of phoenix logs after that change was made:
https://drive.google.com/file/d/12yP...ew?usp=sharing

[DarkWolf77]

I still think the url is somehow coming in incorrectly. From the logs today:

phoenix-metadata.log:2021-11-15 09:00:09,873 - ERROR; E:\SageTV\Alma's Way - S01E02 - 38322175-0.ts; Alma's Way; 38389023; Failed while parsing series: MediaSearchResult [extraArgs={EPISODE_TITLE: Alma the Artist; Bomba or Baseball,RAW_TITLE: Alma's Way,EPISODE: 2,CLEAN_TITLE: Alma's Way,EPISODE_DATE: 2021-10-04,SEASON: 1,}, id=411163, imdbId=, metadata=null, providerId=tvdb, score=1.0, title=Alma's Way, type=TV, url=http://thetvdb.com/banners//banners/v4/series/411163/banners/6160737635747.jpg, year=2021]

using that URL (http://thetvdb.com/banners//banners/...37635747.jpg):

wget http://thetvdb.com/banners//banners/v4/series/411163/banners/6160737635747.jpg
--2021-11-15 15:12:02--  http://thetvdb.com/banners//banners/v4/series/411163/banners/6160737635747.jpg
Resolving thetvdb.com (thetvdb.com)... 18.67.6.107
Connecting to thetvdb.com (thetvdb.com)|18.67.6.107|:80... connected.
HTTP request sent, awaiting response... 301 Moved Permanently
Location: https://thetvdb.com/banners//banners/v4/series/411163/banners/6160737635747.jpg [following]
--2021-11-15 15:12:02--  https://thetvdb.com/banners//banners/v4/series/411163/banners/6160737635747.jpg
Connecting to thetvdb.com (thetvdb.com)|18.67.6.107|:443... connected.
HTTP request sent, awaiting response... 403 Forbidden
2021-11-15 15:12:03 ERROR 403: Forbidden.

then removing the extra "banner//" in the URL to make it https://thetvdb.com/banners/v4/serie...737635747.jpg:

wget https://thetvdb.com/banners/v4/series/411163/banners/6160737635747.jpg
--2021-11-15 15:13:21--  https://thetvdb.com/banners/v4/series/411163/banners/6160737635747.jpg
Resolving thetvdb.com (thetvdb.com)... 18.67.6.107
Connecting to thetvdb.com (thetvdb.com)|18.67.6.107|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 24247 (24K) [image/jpeg]
Saving to: ‘6160737635747.jpg’

6160737635747.jpg                                                                          100%[=======================================================================================================================================================================================================================================>]  23.68K  --.-KB/s    in 0.001s

2021-11-15 15:13:21 (37.6 MB/s) - ‘6160737635747.jpg’ saved [24247/24247]

Maybe the API itself is returning bad urls?

[jusjoken]

Thanks for the details. I will take a look at the code. The api wrapper we use is old and no longer supported and tvdb are migrating to v4 of their api which i know we are not using but the links seem to include a v4 so likely redirected...so could be on their side or ??

k

[DarkWolf77]

Originally Posted by jusjoken

Thanks for the details. I will take a look at the code. The api wrapper we use is old and no longer supported and tvdb are migrating to v4 of their api which i know we are not using but the links seem to include a v4 so likely redirected...so could be on their side or ??

k

Any luck? I really wish I hadn't decided that my fanart dir needed to be cleaned up, lol...

Thanks, btw!

[jusjoken]

Originally Posted by DarkWolf77

Any luck? I really wish I hadn't decided that my fanart dir needed to be cleaned up, lol...

Thanks, btw!

Sorry, got caught up in a number of other things

I will try to recreate
K

[jusjoken]

Originally Posted by DarkWolf77

Any luck? I really wish I hadn't decided that my fanart dir needed to be cleaned up, lol...

Thanks, btw!

I am making some progress in that I can recreate the issue. I believe the problem likely lies in a change on the tvdb side due to their changes related to moving to v4 of their api which we do not use yet...but this is not confirmed yet as I will need to dig into the api wrapper that phoenix uses to see if it is manipulating the tvdb url or if tvdb is providing the wrong url.

I hope to find more time this week to dig in further.

K

[DarkWolf77]

Originally Posted by jusjoken

I am making some progress in that I can recreate the issue. I believe the problem likely lies in a change on the tvdb side due to their changes related to moving to v4 of their api which we do not use yet...but this is not confirmed yet as I will need to dig into the api wrapper that phoenix uses to see if it is manipulating the tvdb url or if tvdb is providing the wrong url.

I hope to find more time this week to dig in further.

K

Yeah, that seems likely. Thanks for the hard work!

[jusjoken]

Bad news. The tvdb old api call we make to get a full list of fanart, no longer returns ANY banners. Those banners exist, but at some point in the past the api was broken so our calls to get banners are failing.

I cannot fix this and TVDB likely will not fix it (I found search results from 2019 when others were reporting what looks like the same issue and it fell on deaf ears then).

TVDB are only concentrating on their NEW API v4 which is under a subscription model and will require a complete new API Wrapper for Phoenix to be written. I do plan to take this on but have not started so it will not be any time soon. Their OLD api is supposed to work until early/mid 2022 but of course they are not supporting it so no easy solution to this.

Interestingly enough but not a solution for banners... I have nearly completed an alternative for TVDB by writing a TV metadata/fanart provider using TMDB and it's nearly complete...BUT, TMDB do not support BANNERS for TV shows...so even when that is complete it will not help you with missing banners.

So...banners will only return when I start and complete the TVDB v4 provider AND it will be a subscription only provider where you will need to pay TVDB to get a key to use it...

K

[DarkWolf77]

Originally Posted by jusjoken

Bad news. The tvdb old api call we make to get a full list of fanart, no longer returns ANY banners. Those banners exist, but at some point in the past the api was broken so our calls to get banners are failing.

I cannot fix this and TVDB likely will not fix it (I found search results from 2019 when others were reporting what looks like the same issue and it fell on deaf ears then).

TVDB are only concentrating on their NEW API v4 which is under a subscription model and will require a complete new API Wrapper for Phoenix to be written. I do plan to take this on but have not started so it will not be any time soon. Their OLD api is supposed to work until early/mid 2022 but of course they are not supporting it so no easy solution to this.

Interestingly enough but not a solution for banners... I have nearly completed an alternative for TVDB by writing a TV metadata/fanart provider using TMDB and it's nearly complete...BUT, TMDB do not support BANNERS for TV shows...so even when that is complete it will not help you with missing banners.

So...banners will only return when I start and complete the TVDB v4 provider AND it will be a subscription only provider where you will need to pay TVDB to get a key to use it...

K

Argh! That's what I was afraid of! Thanks for checking though. I wish I had more time to say I could help, but I have a 3 year old at home that vacuums up all my free time, lol.