How do you fix a zero duration file?

[wayner]

I have recently had some issues with files that have been imported. When I look at them in the web UI they show as being 0 duration. These files are actually over 2 hours long. They are MP4 files.

How do I fix this? Is there a simple edit with BMT or the web UI? When I look at the Web UI the only thing you can edit is :

File start time: [XX] seconds [earlier/later] than Airing Start Time

Here is what it shows under the Aired part of the web UI detail file info:
Aired: Mar 18, 2023 2:22 PM - 2:22 PM

Duration: 0 m

I tried putting in a duration of the correct time, but that didn't work.

[jusjoken]

I seem to recall that you do a touch on the file so it updates its time stamp and sage will then re determine the duration.

k

[graywolf]

Or I have seen if there are a bunch subtitles to them (or at least for me with mkv files) then Sage tends to barf on them

[wayner]

I tried a touch and it updated the file date and time and that didn't help.

[wayner]

Originally Posted by graywolf

Or I have seen if there are a bunch subtitles to them (or at least for me with mkv files) then Sage tends to barf on them

No subs on this file.

[peternm22]

I've been seeing this increasingly with imported videos as well. Playback is affected as well (at least on a Windows client), seeking doesn't work at all. And if you stop and restart one of these videos, it will always start at the beginning again.

[Striker:WG]

I find when I run into situations like that, I need to re-encode the file via Handbrake to a more friendly container/codec that Sage likes.