Application exits on TV watching

[subtex]

Installed fine, ran the channel setup, all good.

go to Live TV, hit "Watch now" on any channel and the program sits on the TV screen but with a blank black screen instead of showing the TV feed, then it quits. Doesn't give an error message, no crashing popups--nothing.

Just quits.

I enabled the console via the registry but when the app quits, the console disappears with it. I do see a whole bunch of stuff get dumped to that window when it does quit though.

Any suggestions?

Using a PVR250. windows 2000. 512 ram. GF FX 9200.

thanks!

[kny3twalker]

have you installed any DVD programs to use for decoding the video being recorded?

[subtex]

Power DVD is installed. All of its codecs show up in Sage too.

[subtex]

I managed to take a screenshot of the dos console before the window closed and found that it wrtoe an error log. I've pasted the log file below:

An unexpected exception has been detected in native code outside the VM.
Unexpected Signal : EXCEPTION_ACCESS_VIOLATION (0xc0000005) occurred at PC=0x235665F2
Function=[Unknown.]
Library=C:\Program Files\CyberLink\Shared Files\AudioFilter\claud_Trial.ax

NOTE: We are unable to locate the function name symbol for the error
just occurred. Please refer to release documentation for possible
reason and solutions.


Current Java thread:
at sage.BasicVideoFrame.initializeMediaFile0(Native Method)
at sage.VideoFrame.a(Unknown Source)
- locked <0x13112cd8> (a java.lang.Object)
at sage.VideoFrame.a(Unknown Source)
- locked <0x13112cd8> (a java.lang.Object)
at sage.VideoFrame.access$000(Unknown Source)
at sage.VideoFrame$3.run(Unknown Source)
at java.awt.event.InvocationEvent.dispatch(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at sage.UIManager$1.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

Dynamic libraries:
0x00400000 - 0x004C9000 C:\Program Files\Frey Technologies\SageTV\SageTV.exe
0x77F80000 - 0x77FF9000 C:\WINNT\System32\ntdll.dll
0x77E80000 - 0x77F36000 C:\WINNT\system32\KERNEL32.dll
0x77E10000 - 0x77E75000 C:\WINNT\system32\USER32.dll
0x77F40000 - 0x77F7C000 C:\WINNT\system32\GDI32.DLL
0x77B50000 - 0x77BDA000 C:\WINNT\system32\COMCTL32.dll
0x77DB0000 - 0x77E0A000 C:\WINNT\system32\ADVAPI32.DLL
0x77D40000 - 0x77DAF000 C:\WINNT\system32\RPCRT4.DLL
0x75050000 - 0x75058000 C:\WINNT\System32\WSOCK32.dll
0x75030000 - 0x75044000 C:\WINNT\System32\WS2_32.DLL
0x78000000 - 0x78046000 C:\WINNT\system32\MSVCRT.DLL
0x75020000 - 0x75028000 C:\WINNT\System32\WS2HELP.DLL
0x76B30000 - 0x76B6E000 C:\WINNT\system32\comdlg32.dll
0x77C70000 - 0x77CBA000 C:\WINNT\system32\SHLWAPI.DLL
0x775A0000 - 0x777E0000 C:\WINNT\system32\SHELL32.DLL
0x779B0000 - 0x77A45000 C:\WINNT\system32\OLEAUT32.dll
0x77A50000 - 0x77B45000 C:\WINNT\system32\ole32.dll
0x6E2D0000 - 0x6E2DB000 C:\WINNT\System32\inetmib1.dll
0x754C0000 - 0x754C8000 C:\WINNT\System32\snmpapi.dll
0x77340000 - 0x77353000 C:\WINNT\System32\iphlpapi.dll
0x77520000 - 0x77525000 C:\WINNT\System32\ICMP.DLL
0x77320000 - 0x77337000 C:\WINNT\System32\MPRAPI.DLL
0x75150000 - 0x7515F000 C:\WINNT\System32\SAMLIB.DLL
0x75170000 - 0x751BF000 C:\WINNT\System32\NETAPI32.DLL
0x77BE0000 - 0x77BEF000 C:\WINNT\System32\SECUR32.DLL
0x751C0000 - 0x751C6000 C:\WINNT\System32\NETRAP.DLL
0x77950000 - 0x77979000 C:\WINNT\system32\WLDAP32.DLL
0x77980000 - 0x779A4000 C:\WINNT\System32\DNSAPI.DLL
0x773B0000 - 0x773DE000 C:\WINNT\System32\ACTIVEDS.DLL
0x77380000 - 0x773A2000 C:\WINNT\System32\ADSLDPC.DLL
0x77830000 - 0x7783E000 C:\WINNT\System32\RTUTILS.DLL
0x77890000 - 0x7791D000 C:\WINNT\System32\SETUPAPI.DLL
0x77C10000 - 0x77C6D000 C:\WINNT\System32\USERENV.DLL
0x774E0000 - 0x77512000 C:\WINNT\System32\RASAPI32.DLL
0x774C0000 - 0x774D1000 C:\WINNT\System32\RASMAN.DLL
0x77530000 - 0x77552000 C:\WINNT\System32\TAPI32.DLL
0x77360000 - 0x77379000 C:\WINNT\System32\DHCPCSVC.DLL
0x00F20000 - 0x00FB0000 C:\WINNT\System32\CLBCATQ.DLL
0x66000000 - 0x66153000 C:\WINNT\System32\MSVBVM60.DLL
0x08000000 - 0x08139000 C:\Program Files\Java\j2re1.4.2_06\bin\client\jvm.dll
0x77570000 - 0x775A0000 C:\WINNT\System32\WINMM.dll
0x10000000 - 0x10007000 C:\Program Files\Java\j2re1.4.2_06\bin\hpi.dll
0x016F0000 - 0x016FE000 C:\Program Files\Java\j2re1.4.2_06\bin\verify.dll
0x01700000 - 0x01719000 C:\Program Files\Java\j2re1.4.2_06\bin\java.dll
0x01720000 - 0x0172D000 C:\Program Files\Java\j2re1.4.2_06\bin\zip.dll
0x20B20000 - 0x20BA3000 C:\Program Files\Frey Technologies\SageTV\Sage.dll
0x76C00000 - 0x76C74000 C:\WINNT\system32\WININET.dll
0x20BB0000 - 0x20BBC000 C:\WINNT\System32\ksProptyUtl.dll
0x20BC0000 - 0x20BC6000 C:\WINNT\System32\FixP4.dll
0x6C370000 - 0x6C462000 C:\WINNT\System32\MFC42.DLL
0x60F00000 - 0x60F20000 C:\WINNT\System32\ksproxy.ax
0x5EF80000 - 0x5EF84000 C:\WINNT\System32\ksuser.dll
0x20BD0000 - 0x20D76000 C:\WINNT\System32\d3d9.dll
0x20D80000 - 0x20D85000 C:\WINNT\System32\d3d8thk.dll
0x77820000 - 0x77827000 C:\WINNT\system32\VERSION.dll
0x759B0000 - 0x759B6000 C:\WINNT\system32\LZ32.DLL
0x20DC0000 - 0x20ED2000 C:\Program Files\Java\j2re1.4.2_06\bin\awt.dll
0x77800000 - 0x7781D000 C:\WINNT\System32\WINSPOOL.DRV
0x75E60000 - 0x75E7A000 C:\WINNT\System32\IMM32.dll
0x20EE0000 - 0x20F31000 C:\Program Files\Java\j2re1.4.2_06\bin\fontmanager.dll
0x20F40000 - 0x20F5E000 C:\Program Files\Java\j2re1.4.2_06\bin\jpeg.dll
0x20F60000 - 0x20F83000 C:\Program Files\Java\j2re1.4.2_06\bin\cmm.dll
0x21510000 - 0x2151F000 C:\Program Files\Java\j2re1.4.2_06\bin\net.dll
0x77840000 - 0x7784C000 C:\WINNT\System32\rnr20.dll
0x777E0000 - 0x777E8000 C:\WINNT\System32\winrnr.dll
0x777F0000 - 0x777F5000 C:\WINNT\System32\rasadhlp.dll
0x21C60000 - 0x21C65000 C:\Program Files\Java\j2re1.4.2_06\bin\jawt.dll
0x35680000 - 0x35690000 C:\WINNT\System32\devenum.dll
0x21F70000 - 0x21F77000 C:\WINNT\System32\msdmo.dll
0x77560000 - 0x77569000 C:\WINNT\System32\wdmaud.drv
0x77400000 - 0x77408000 C:\WINNT\System32\msacm32.drv
0x77410000 - 0x77423000 C:\WINNT\System32\MSACM32.dll
0x51080000 - 0x510DD000 C:\WINNT\System32\dsound.dll
0x74900000 - 0x7493A000 C:\WINNT\System32\kswdmcap.ax
0x65400000 - 0x6540C000 C:\WINNT\System32\ksxbar.ax
0x220E0000 - 0x2210E000 C:\WINNT\System32\qcap.dll
0x6A8F0000 - 0x6A910000 C:\WINNT\System32\MSVFW32.dll
0x35500000 - 0x3563E000 C:\WINNT\System32\quartz.dll
0x65380000 - 0x653C8000 C:\WINNT\System32\kstvtune.ax
0x22A30000 - 0x22A44000 C:\Program Files\Frey Technologies\Common\myasyncflt.ax
0x22A50000 - 0x22A69000 C:\Program Files\Frey Technologies\Common\MpegDeMux.ax
0x74FD0000 - 0x74FE1000 C:\WINNT\system32\msafd.dll
0x75010000 - 0x75017000 C:\WINNT\System32\wshtcpip.dll
0x22E10000 - 0x22E32000 C:\Program Files\Java\j2re1.4.2_06\bin\dcpr.dll
0x23060000 - 0x23072000 C:\Program Files\Frey Technologies\Common\MPEG2Dump.ax
0x23560000 - 0x23688000 C:\Program Files\CyberLink\Shared Files\AudioFilter\claud_Trial.ax
0x236A0000 - 0x236CD000 C:\Program Files\CyberLink\Shared Files\AudioFilter\ComTruSurroundXT.dll
0x236E0000 - 0x236F5000 C:\Program Files\CyberLink\Shared Files\AudioFilter\pl2dll.dll
0x77920000 - 0x77942000 C:\WINNT\system32\imagehlp.dll
0x72A00000 - 0x72A2D000 C:\WINNT\system32\DBGHELP.dll
0x690A0000 - 0x690AB000 C:\WINNT\System32\PSAPI.DLL

Heap at VM Abort:
Heap
def new generation total 5632K, used 5326K [0x10010000, 0x10620000, 0x13010000)
eden space 5056K, 93% used [0x10010000, 0x104b3958, 0x10500000)
from space 576K, 100% used [0x10590000, 0x10620000, 0x10620000)
to space 576K, 0% used [0x10500000, 0x10500000, 0x10590000)
tenured generation total 18432K, used 13095K [0x13010000, 0x14210000, 0x1c010000)
the space 18432K, 71% used [0x13010000, 0x13cd9ea0, 0x13cda000, 0x14210000)
compacting perm gen total 6912K, used 6818K [0x1c010000, 0x1c6d0000, 0x20010000)
the space 6912K, 98% used [0x1c010000, 0x1c6b8930, 0x1c6b8a00, 0x1c6d0000)

Local Time = Thu Oct 14 23:27:20 2004
Elapsed Time = 17
#
# The exception above was detected in native code outside the VM
#
# Java VM: Java HotSpot(TM) Client VM (1.4.2_06-b03 mixed mode)
#

[kny3twalker]

means you have not bought powerDVD and are trying to use a trial

you need to use a registered decoder

[subtex]

No, I own PowerDVD. It's not a trial. I purchased it 4 or 5 months ago, so that's definitely not it.

For now I've just stopped using their decoders so I can at least watch some TV. But without being able to watch DVDs through sage, its usefulness is going to suffer.

I will try and do some more testing to see what else could be the problem. In the meantime if you have other ideas, i'd love to hear them. This is buggin me.

thanks for the help.

[nielm]

Are you sure that you have de-installed the old trial version?
Ater all the module causing the error *is* the trial version of the Cyberlink Audio Decoder: claud_Trial.ax

Try De-installing powerDVD, de-install any trial versions,
check that the C:\Program Files\CyberLink\ folder is empty, then re-install the licenced version...

You could also try using the Radlight Filter Manager to remove the reference to the Trial cyberlink filters from your system...

[subtex]

Originally Posted by nielm

Are you sure that you have de-installed the old trial version?
Ater all the module causing the error *is* the trial version of the Cyberlink Audio Decoder: claud_Trial.ax

Hmmm. I don't remember ever having the trial installed. Or rather, I bought the app flat out from the website before installing it. I already owned an earlier version of the software but it didn't support surround sound (just got a new speaker setup and sound card). So I just purchased the most recent PowerDVD on their site.

I don't remember if they have a seperate download for the full version or if they have you install the trial, then input the reg key.

I'll just uninstall it again, then re-install it tonight when I get back from work.

You could also try using the Radlight Filter Manager to remove the reference to the Trial cyberlink filters from your system...

I'll definitely try that out first before uninstalling it.

Thanks a lot the links and help! I'll post back tonight.

[subtex]

Awesome. That Radlight Filter Manager did the trick. There were 2 Cyberlink Audio Renderers showing up. One for the trial and the regular one.

I unregistered the trial, and now everything works.

Thanks so much kny3twalker and nielm for the help!