Fresh Install - Can't get licensed

[eobiont]

I've already sent in a support request for this, but...

I just rebuilt my computer OS, noticed that there was a new Beta of sage and decided to install it rather than reinstalling 6.1.19 that I was previously running.

I get to the license screen where I am to type in my name and license code. I first tried typing in just my v3 code in the code box, but it says it isn't valid. I tried typing in my name and previous code in the box, and it says it isn't valid. I tried typing in my v6 upgrade code and name in the license box and it says that it is an upgrade code and I need to type in my original code first.

It has been a long time since I did a fresh install of 6 with an upgrade code, so I'm not sure if this is a problem with me or the beta.

[eobiont]

So, I decided to try and install 6.1 again and I can't license that either.

Same error as with 6.2Beta

So, it isn't a beta issue.

I really hope I don;t have to download 5, license it and then upgrade to 6 and license that. Really?

Maybe I just don't know what to type in for the Name field. The v4 Original license I have doesn't have a name associated with it (that I can tell). The v6 upgrade does.

[eobiont]

How do I enter my previous version information? It keeps saying that my key is invalid. I did a copy and paste from the e-mail (a lot of times) so I know it is typed in correctly. What do I use for the name when typing in an old version key?

[Opus4]

Originally Posted by eobiont

I really hope I don;t have to download 5, license it and then upgrade to 6 and license that.

You don't need to install an old version first.

Maybe I just don't know what to type in for the Name field. The v4 Original license I have doesn't have a name associated with it (that I can tell). The v6 upgrade does.

Originally Posted by eobiont

How do I enter my previous version information? It keeps saying that my key is invalid. I did a copy and paste from the e-mail (a lot of times) so I know it is typed in correctly. What do I use for the name when typing in an old version key?

Do you still have the email from when you purchased your original license? There should be a name that goes with that license & that would be the one you enter. If you wrote down the key somewhere w/o the name that goes with it, the you should send an email to the place where you purchased it to request a copy of the old license.

- Andy