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| SageTV Media Extender Discussion related to any SageTV Media Extender used directly by SageTV. Questions, issues, problems, suggestions, etc. relating to a SageTV supported media extender should be posted here. Use the SageTV HD Theater - Media Player forum for issues related to using an HD Theater while not connected to a SageTV server. |
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#1
07-15-2007, 09:27 PM
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MVP wired port died today
Anybody know how long the Sage MVP warranty is? I didn't see it stated where I looked on the site. The network port on mine just crapped out. Both LEDs are out, but the unit still boots up into the select server screen. Been one week short of a year since I ordered. I figure I'm lucky if it's more than 30-90days, but I sent an email to support just in case.
Mods (or anyone in authority), should I just try to push this through Hauppauge directly instead of Sage?
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Server: MS Win7 SP1; FX8350 (H2O cooled); 8GB RAM; Hauppauge HVR-7164 (OTA); HVR-885 (OTA); SageTV 9.1.5.x; 12+TB Sage Storage Clients: HD300 x2; HD200 x2; Placeshifter Service: EPB Fiber (1Gb); OTA (we "cut the cord"); Netflix, Hulu, etc. 
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#2
07-15-2007, 10:01 PM
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I thought support/warranty for the MVP unit itself was through Hauppauge, but I'm not 100% certain of that. Since you are worried about the warranty period, rather than waiting to hear from SageTV, I suggest you go ahead and contact Hauppauge to see what they say about the problem.
- Andy
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SageTV Open Source v9 is available. - Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1. - Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus - HD Extenders: A) FAQs B) URC MX-700 remote setup Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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#3
07-16-2007, 07:30 PM
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I had the same thing happen to one of mine. One of my dogs bit down on the ethernet cord and that was that. Kind of sucks. I am not sure what the warranty is and I figured "dog bites" probably was not covered under the warranty. Oy.
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Sage Server: AMD Athlon II 630, Asrock 785G motherboard, 3GB of RAM, 500GB OS HD in RAID 1 and 2 - 750GB Recording Drives, HDHomerun, Avermedia HD Duet & 2-HDPVRs, and 9.0TB storage in RAID 5 via Dell Perc 5i for DVD storage Source: Clear QAM and OTA for locals, 2-DishNetwork VIP211's Clients: 2 Sage HD300's, 2 Sage HD200's, 2 Sage HD100's, 1 MediaMVP, and 1 Placeshifter
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#4
07-20-2007, 06:02 PM
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I just sent one back to Hauppauge for the same problem earlier this week. (I did not buy this MVP from sage, but that shouldn't matter) I was told by Hauppauge support that the warranty was for 2 years.
Just e-mail their support and list your problem along with your name and address and they'll e-mail you an RMA number.
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#5
07-20-2007, 06:34 PM
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all taken care of. the replacement arrived about 30min ago.
FYI, the MAC sticker on it has both wired AND wifi numbers.
__________________
Server: MS Win7 SP1; FX8350 (H2O cooled); 8GB RAM; Hauppauge HVR-7164 (OTA); HVR-885 (OTA); SageTV 9.1.5.x; 12+TB Sage Storage Clients: HD300 x2; HD200 x2; Placeshifter Service: EPB Fiber (1Gb); OTA (we "cut the cord"); Netflix, Hulu, etc.
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