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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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Old 10-08-2008, 07:52 PM
mscdex mscdex is offline
Sage User
Join Date: Apr 2006
Posts: 15
fresh install but old key

Well i was having too many problems with my old sage install so i formatted my computer but it turns out that i can't use my upgrade license for a fresh install. Is there any way around this? I am having the same problem with my extender license
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Old 10-08-2008, 08:15 PM
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GKusnick GKusnick is offline
Join Date: Dec 2005
Posts: 5,083
You need both licenses: your original pre-V5 license and your V6 upgrade license. Enter the original license first and it will prompt you for the upgrade license.
-- Greg
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Old 10-08-2008, 10:49 PM
mscdex mscdex is offline
Sage User
Join Date: Apr 2006
Posts: 15
oh ok, then in that there a form where i can recover my old key
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Old 10-08-2008, 11:00 PM
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Opus4 Opus4 is offline
Join Date: Sep 2003
Location: NJ
Posts: 19,624
Send an email to SageTV (or use the tech support request form) and give them details of the purchase, such as your name & email address. They should be able to look it up. If you bought it from another place, such as PCAlchemy, contact them instead.

- Andy
SageTV Open Source v9 is available.
- Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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Old 10-08-2008, 11:02 PM
mscdex mscdex is offline
Sage User
Join Date: Apr 2006
Posts: 15
cool thank you. I usually keep my keys but it has been a few years since i have needed it
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