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| General Discussion General discussion about SageTV and related companies, products, and technologies. |
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#1
01-18-2011, 10:39 AM
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Sage product is A+ but...
The time to respond to mails could be better. I bought a HD300 4 days ago and I haven't received any confirmation or communication, and when ask for support, it take more than 3 days to respond. I love the SageTV, but the response times aren't in tune with the product they sell.
Just a friendly observation 
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#2
01-18-2011, 10:49 AM
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See this FAQ - when you make a purchase, emails are sent automatically. You don't need a license for an HD300, but the order response is similar.
Support says they may take up to 72 hours to reply - if you don't hear back frmo them, that usually means either they didn't get your email, or you didn't get their reply. In short, check your spam filters/folders. - Andy
__________________
SageTV Open Source v9 is available. - Read the SageTV FAQ. Older PDF User's Guides mostly still apply: SageTV V7.0 & SageTV Studio v7.1. - Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus - HD Extenders: A) FAQs B) URC MX-700 remote setup Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.
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