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SageTV EPG Service Discussion related to the SageTV EPG Service used within SageTV. Questions about service area coverage, channel lineups, EPG listings, XMLTV, or anything else related to the service or programming guide data for SageTV should be posted here.

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  #1  
Old 06-04-2011, 01:21 PM
tchapin tchapin is offline
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EPG outage?
Hi there,

Since this morning, my EPG is showing spotty data until 6/8. Some channels, like NECN have data, but most do not. Looking at the guide, I see full data starting on 6/8 at 8pm.

I'm in Boston on Comcast.

I've tried refreshing the EPG using the web interface and rebooting. No luck so far.

Is this happening to anyone else? What else can I try to resolve this? I've also submitted a support request.

Thanks.

Todd
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  #2  
Old 06-04-2011, 05:23 PM
stevech stevech is offline
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OK here
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  #3  
Old 06-04-2011, 05:37 PM
tchapin tchapin is offline
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Darn. Thanks Steve.
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  #4  
Old 06-04-2011, 09:12 PM
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Fuzzy Fuzzy is offline
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Check to see if an update to your firewall or something is blocking the ports. I have read reports on here of the recent updates to Windows Defender causing problems. The Sage server needs to have outgoing port 7760 open to get EPG data.
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  #5  
Old 06-05-2011, 08:08 AM
tchapin tchapin is offline
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Hi Fuzzy,

Thanks. I have neither Windows Defender or Firewall running. I do have Windows Security Essentials though. I just disabled that and am doing another EPG update.

If I turned on the debug logs, would EPG update success / failure be reported there? If there a way that I can use another tool to test if the needed port is open. Like using ping or something?

Todd
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  #6  
Old 06-05-2011, 08:13 AM
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Fuzzy Fuzzy is offline
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Quote:
Originally Posted by tchapin View Post
Hi Fuzzy,

Thanks. I have neither Windows Defender or Firewall running. I do have Windows Security Essentials though. I just disabled that and am doing another EPG update.

If I turned on the debug logs, would EPG update success / failure be reported there? If there a way that I can use another tool to test if the needed port is open. Like using ping or something?

Todd
Yes it would. Honestly, I'd wish sage would keep debug logging on by default.
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Buy Fuzzy a beer! (Fuzzy likes beer)

unRAID Server: i7-6700, 32GB RAM, Dual 128GB SSD cache and 13TB pool, with SageTVv9, openDCT, Logitech Media Server and Plex Media Server each in Dockers.
Sources: HRHR Prime with Charter CableCard. HDHR-US for OTA.
Primary Client: HD-300 through XBoxOne in Living Room, Samsung HLT-6189S
Other Clients: Mi Box in Master Bedroom, HD-200 in kids room
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  #7  
Old 06-05-2011, 09:50 AM
tchapin tchapin is offline
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Here's what my debug log says. These are all of the EPG lines that I saw.

Quote:
Sun 6/5 11:30:22.546 [main@141d683] Splash: EPG is initializing...
Sun 6/5 11:30:38.927 [EPG@b28892] Increased ArrayList pool to size=1
Sun 6/5 11:30:38.928 [EPG@b28892] sage.a1@1244d80 needs an update in 23:31:49
Sun 6/5 11:30:38.929 [EPG@b28892] EPG needs an update in 1411 minutes
Sun 6/5 11:30:38.929 [EPG@b28892] EPG's works is done. Waiting...
Sun 6/5 11:31:27.207 [EPG@b28892] Saving properties file to C:\Program Files\SageTV\SageTV\Sage.properties
I let things get stable, then triggered an EPG refresh via the web interface

Quote:
Sun 6/5 11:31:27.279 [EPG@b28892] sage.a1@1244d80 needs an update in 0:00:00
Sun 6/5 11:31:27.279 [EPG@b28892] EPG needs an update in 0 minutes
Sun 6/5 11:31:27.463 [EPG@b28892] EPG attempting to expand Comcast Digital - Boston
Sun 6/5 11:31:27.464 [EPG@b28892] expand called on Comcast Digital - Boston at Sun 6/5 11:31:27.464 expandedUntil=Wed 12/31 19:00:00.000 scannedUntil=Sun 8/17 2:12:55.807
Sun 6/5 11:31:27.464 [EPG@b28892] EPG Expanding Comcast Digital - Boston at Sun 6/5 11:31:27.464
Sun 6/5 11:31:28.135 [EPG@b28892] WarlockRipper logged in OK.
Sun 6/5 11:31:29.445 [EPG@b28892] WarlockRipper got 478 channels
un 6/5 11:33:00.819 [EPG@b28892] Wizard removing 394 old airings of 82131 total...
Sun 6/5 11:33:01.348 [EPG@b28892] Wizard locating time holes in airing table...
Sun 6/5 11:33:02.499 [EPG@b28892] Wizard plugging the 20 time holes in the airing table...
Sun 6/5 11:33:02.795 [EPG@b28892] Wizard fixing duration for 20 noshow airings...
Sun 6/5 11:33:02.947 [EPG@b28892] Wizard removing 0 expired Channels of 497 total...
Sun 6/5 11:33:03.121 [EPG@b28892] Wizard removing 204 expired Shows of 53850 total...
Sun 6/5 11:33:03.871 [EPG@b28892] Retaining 64117 total title & people & category & bonus ids.
Sun 6/5 11:33:03.876 [EPG@b28892] Clearing out 109 titles of 24546 total.
Sun 6/5 11:33:04.026 [EPG@b28892] Clearing out 0 prime titles of 0 total.
Sun 6/5 11:33:04.096 [EPG@b28892] Clearing out 148 people of 38525 total.
Sun 6/5 11:33:04.501 [EPG@b28892] Clearing out 4 categories of 199 total.
Sun 6/5 11:33:04.556 [EPG@b28892] Clearing out 2 subcategories of 131 total.
Sun 6/5 11:33:04.660 [EPG@b28892] Clearing out 0 bonuses of 710 total.
Sun 6/5 11:33:04.710 [EPG@b28892] Wizard is fixing the media mask on the Show objects...
Sun 6/5 11:33:04.767 [EPG@b28892] Wizard is fixing the media mask on the Titles...
Sun 6/5 11:33:04.825 [EPG@b28892] Wizard is fixing the media mask on the Years...
Sun 6/5 11:33:04.878 [EPG@b28892] Wizard is fixing the media mask on the Peoples...
Sun 6/5 11:33:04.963 [EPG@b28892] Wizard is fixing the media mask on the Categories...
Sun 6/5 11:33:05.024 [EPG@b28892] Wizard is fixing the media mask on the SubCategories...
Sun 6/5 11:33:05.083 [EPG@b28892] Wizard is fixing the media mask on the Rated...
Sun 6/5 11:33:05.139 [EPG@b28892] Wizard is fixing the media mask on the PR...
Sun 6/5 11:33:05.192 [EPG@b28892] Wizard is fixing the media mask on the ERs...
Sun 6/5 11:33:05.247 [EPG@b28892] Wizard is fixing the media mask on the Bonus...
Sun 6/5 11:33:05.384 [EPG@b28892] Wizard backing up database file...
Sun 6/5 11:33:05.391 [EPG@b28892] Wizard compressing new file...
Sun 6/5 11:33:05.394 [EPG@b28892] Wizard writing out table info for Year
Sun 6/5 11:33:05.410 [EPG@b28892] Wizard writing out table info for Network
Sun 6/5 11:33:05.419 [EPG@b28892] Wizard writing out table info for Title
Sun 6/5 11:33:05.593 [EPG@b28892] Wizard writing out table info for Channel
Sun 6/5 11:33:05.598 [EPG@b28892] Wizard writing out table info for People
Sun 6/5 11:33:05.667 [EPG@b28892] Wizard writing out table info for SubCategory
Sun 6/5 11:33:05.669 [EPG@b28892] Wizard writing out table info for Rated
Sun 6/5 11:33:05.672 [EPG@b28892] Wizard writing out table info for ParentalRating
Sun 6/5 11:33:05.674 [EPG@b28892] Wizard writing out table info for ExtendedRating
Sun 6/5 11:33:05.787 [EPG@b28892] Wizard writing out table info for Category
Sun 6/5 11:33:05.790 [EPG@b28892] Wizard writing out table info for PrimeTitle
Sun 6/5 11:33:05.791 [EPG@b28892] Wizard writing out table info for Bonus
Sun 6/5 11:33:05.794 [EPG@b28892] Wizard writing out table info for Show
Sun 6/5 11:33:08.916 [EPG@b28892] Wizard writing out table info for Airing
Sun 6/5 11:33:09.357 [EPG@b28892] Wizard writing out table info for ManualRecord
Sun 6/5 11:33:09.363 [EPG@b28892] Wizard writing out table info for MediaFile
Sun 6/5 11:33:11.644 [EPG@b28892] Wizard writing out table info for Watched
Sun 6/5 11:33:11.687 [EPG@b28892] Wizard writing out table info for Agent
Sun 6/5 11:33:11.701 [EPG@b28892] Wizard writing out table info for Wasted
Sun 6/5 11:33:11.706 [EPG@b28892] Wizard writing out table info for Playlist
Sun 6/5 11:33:11.708 [EPG@b28892] Wizard writing out table info for TVEditorial
Sun 6/5 11:33:11.715 [EPG@b28892] Wizard writing out table info for SeriesInfo
Sun 6/5 11:33:11.959 [EPG@b28892] Wizard writing out table info for UserRecord
Sun 6/5 11:33:12.261 [EPG@b28892] Wizard DONE saving database info.
Sun 6/5 11:33:12.261 [EPG@b28892] sage.a1@1244d80 needs an update in 23:58:15
Sun 6/5 11:33:12.262 [EPG@b28892] EPG needs an update in 1438 minutes
Sun 6/5 11:33:12.262 [EPG@b28892] EPG's works is done. Waiting...
From what I can deduce given the above, everything looks like it should be fine. Should I try deleting the EPG database file and seeing if it fully repopulates?
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