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SageTV Software Discussion related to the SageTV application produced by SageTV. Questions, issues, problems, suggestions, etc. relating to the SageTV software application should be posted here. (Check the descriptions of the other forums; all hardware related questions go in the Hardware Support forum, etc. And, post in the customizations forum instead if any customizations are active.)

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  #1  
Old 12-17-2012, 11:40 AM
deewt deewt is offline
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Join Date: Feb 2005
Posts: 4
Unhappy Sudden new crashing in MSVCR80.DLL

After auto-installing windows updates on Friday morning (12/14/12), the sagetvservice.exe keeps stopping, indication of MSVCR80.DLL error 0x40000015. Reading the boards led me to looking at my Java settings, I tried updating, rolling back to 6.0u10, etc. No joy. Next I tried rolling back the Sage server to 12/12 (before installing updates & rebooting), as well as 12/9 with no luck. I even uninstalled the MS C++ 2005 runtime and re-installed from scratch, no joy.

Finally I fired up an old VM I had when I moved from Sage v6 to v7, it is exhibiting the same errors, even though it had not performed any windows updates for a couple of years.

Since it seems to be taking a long time before crashing, I'm suspecting that the service is starting up, then hitting some corruption in the config?
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  #2  
Old 12-20-2012, 04:09 AM
xia xia is offline
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Join Date: Jan 2011
Location: France
Posts: 23
same issue for me.
I have yet to investigate.
So far only reboots seems to allow a restart.
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  #3  
Old 01-18-2013, 02:03 AM
xia xia is offline
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Join Date: Jan 2011
Location: France
Posts: 23
Did you get anywhere?
Even a reboot doesn't allow me to fix the issue now.
At best after trying to reboot restart 5-20 times I get 2 hours of sage to work.
I'm running with logs in debug, but I have nothing there.

I'm about to reinstall sage server as I may want to start with a fresh copy without any plugin, unless there is a quick way to start the service with all plugins disabled.
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  #4  
Old 01-18-2013, 02:54 AM
xia xia is offline
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Join Date: Jan 2011
Location: France
Posts: 23
Even with a fresh install (I'm talking 30 minutes fresh, no plugins, and just a single tunner setup):

Faulting application name: SageTV.exe, version: 6.0.13.1, time stamp: 0x4df93b2c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc0000005
Fault offset: 0x00011eeb
Faulting process id: 0x1464
Faulting application start time: 0x01cdf558bd407fa6
Faulting application path: C:\Program Files\SageTV\SageTV\SageTV.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll
Report Id: 643e9c25-614c-11e2-9782-0016e681e92f
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  #5  
Old 01-18-2013, 06:31 PM
Thomas Wischgol's Avatar
Thomas Wischgol Thomas Wischgol is offline
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Join Date: Sep 2005
Posts: 276
The event viewer does not really help you finding what is wrong. You should look into the logs Sage creates since those are usually more helpful. On my girlfriends setup I got similar crashes which were due to running out of disk space.
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  #6  
Old 01-19-2013, 10:52 PM
sflamm sflamm is offline
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Join Date: Mar 2009
Posts: 1,653
install this (or the x64 version if needed):

http://www.microsoft.com/en-us/downl...s.aspx?id=8328
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  #7  
Old 01-22-2013, 06:29 AM
xia xia is offline
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Join Date: Jan 2011
Location: France
Posts: 23
Thanks for the suggestions.
No sage Logs because there is nothing about the crash even in debug mode.

I allready tried installing the vc++ resdistruable (but the 2008 version) as well as copying them in the sage folder (as there is an older version in there). Will try with the vc 10 sp1, you never know.

The fresh install does crash less than the old version. So its back to usable.
Will post updates if I find a solution.

Next step is to undo some of the windows updates around november.
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  #8  
Old 01-22-2013, 05:51 PM
deewt deewt is offline
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Join Date: Feb 2005
Posts: 4
I ended up uninstalling all of my Sage, deleting all my install folders, rebooting, reinstalling from scratch and copying my wiz.bin and sage.properties from a backup. Most stuff worked ok after that save the web server which I had to re-install as well.
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