Cablecard/Prime, Charter Cable Service Down?

[KryptoNyte]

I have a server in Madison, WI right now that has every indication of tuning channels, 100% signals, data coming down, but no media actually coming through (in Sage or HDHR's own viewer). The Prime claims that all channels are "Not-subscribed" per the attached.

Not sure how accurate this "down detector" is, but I'm thinking this is a Charter Cable problem in Madison, WI:
http://downdetector.com/status/chart...unications/map

Anyone else?

[KryptoNyte]

Note: the attachment in the post above is an example of a channel with lower signal strengths, which is typical for this channel, and normally not an issue. Other channels are showing 93 to 100% and exhibiting the same problems as of about 6pm last night.

[Tiki]

Originally Posted by KryptoNyte

I have a server in Madison, WI right now that has every indication of tuning channels, 100% signals, data coming down, but no media actually coming through (in Sage or HDHR's own viewer). The Prime claims that all channels are "Not-subscribed" per the attached.

Not sure how accurate this "down detector" is, but I'm thinking this is a Charter Cable problem in Madison, WI:
http://downdetector.com/status/chart...unications/map

Anyone else?

Have you tried power-cycling the Prime?

I've seen this happen 3 times (once one Prime, twice on the other) in the past 6 months where suddenly all my channels showed as not subscribed. Power-cycling the Prime fixed the issue in every case.

[KryptoNyte]

Oh yeah. We've been power cycling the battery backup system, shutting everything down including both Prime tuners, still to no avail.

Charter's service must be having problems right now. I can't think of any other possible reason.

With the amount of red on that map for Charter services, I'm surprised we don't see any California users with issues.