6.1.9 crashes randomly

[valnar]

Ever since I upgrade to 6.1.9 (I have all of them since 3.x), my SageTV Server will just... go away. I'll look at the computer, notice that some of my programs weren't recorded and Sage won't be running any more. Tonight it recorded the first 10 minutes of American Idol and I assume quit after that. There was a file with just 10 minutes of it.

I don't run it as a service. The PC has Windows XP Pro SP2. Works great for Theatertek and everything else on my HTPC. Only Sage 6.1.9 started doing this. I didn't have 6.1.8 long enough to know if that was an issue either.

How should I start troubleshooting this?

Robert

[GKusnick]

Debug logging would be a good place to start.

[flavius]

What's keeping you from running Sage as a service?

[nielm]

What capture devices?

Could it be that one of your capture cards is nto working well and triggering crashes when used?

Do you have any recent hs_err_pid_xxx.log files in the Sage directory?

Running as a service with service recovery enabled would be a workaround (service recovery restarts services when they crash).

[valnar]

I've got logging on so I'll see what happens.

Nielm, I also loaded your web plugin at the same time, so I don't know if that has anything to do with it. I guess we'll see when it happens again. That's usually every other day or so.

Robert

Edit: Neilm, I didn't read your second question. I have a pair of Hauppauge PVR-250 cards and a HDHomeRun attached to my network. Yes, I do have several hs_err_pid log files in my directory. A few from last year, but one every other day for the last week or so.

Most start with something like this:

# An unexpected error has been detected by Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d9388c7, pid=1820, tid=396

I'm running Java 6.0

[valnar]

Here is the full crash log from the last hs_err java log. Any ideas?

-Robert

#
# An unexpected error has been detected by Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d9388c7, pid=1820, tid=396
#
# Java VM: Java HotSpot(TM) Client VM (1.6.0-b105 mixed mode, sharing)
# Problematic frame:
# V  [jvm.dll+0x1788c7]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
#

---------------  T H R E A D  ---------------

Current thread (0x03204000):  VMThread [id=396]

siginfo: ExceptionCode=0xc0000005, reading address 0x0000000c

Registers:
EAX=0x1bde5080, EBX=0x00fea638, ECX=0x1bde5200, EDX=0x00000000
ESP=0x033ef9f0, EBP=0x033efa38, ESI=0x1bde5080, EDI=0x1bde5080
EIP=0x6d9388c7, EFLAGS=0x00010293

Top of Stack: (sp=0x033ef9f0)
0x033ef9f0:   00fea638 033efa38 1b820000 00000001
0x033efa00:   20016000 1bde5080 0009c572 00fea638
0x033efa10:   00000000 1e4868f0 6d861a4c 1bde5080
0x033efa20:   00fe9c18 00fea528 6d85c855 033efa38
0x033efa30:   00fe9c18 00feacd8 00fea528 00fea638
0x033efa40:   1bde5200 6d85db66 00fea528 00fe9c18
0x033efa50:   6d85de69 00fe9c18 00000001 00010100
0x033efa60:   00001cb8 00000000 00000000 000072e0 

Instructions: (pc=0x6d9388c7)
0x6d9388b7:   24 2c 89 74 24 14 e9 c2 00 00 00 8b fe 8b 57 04
0x6d9388c7:   8b 42 0c 83 c2 08 85 c0 7f 25 7d 1b 83 c9 ff 2b 


Stack: [0x032f0000,0x033f0000),  sp=0x033ef9f0,  free space=1022k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0x1788c7]

VM_Operation (0x07f0fa14): full generation collection, mode: safepoint, requested by thread 0x03f9b400


---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x03f9b400 JavaThread "LibraryImporter" daemon [_thread_blocked, id=344]
  0x03bae400 JavaThread "Timer-0" daemon [_thread_blocked, id=3496]
  0x03b88400 JavaThread "Thread-5" daemon [_thread_blocked, id=3492]
  0x0327c800 JavaThread "Session cleaner" daemon [_thread_blocked, id=3404]
  0x03e67000 JavaThread "VideoFrame-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=3388]
  0x03ef1800 JavaThread "Startup-net.sf.sageplugins.webserver.StartServer" daemon [_thread_in_native, id=3384]
  0x03ef1400 JavaThread "HotplugStorage" daemon [_thread_blocked, id=3380]
  0x03e70800 JavaThread "PowerManagement" daemon [_thread_blocked, id=2068]
  0x03bb2000 JavaThread "Scheduler" daemon [_thread_blocked, id=2064]
  0x03b64c00 JavaThread "PSNATMGR" daemon [_thread_blocked, id=2056]
  0x03bb8400 JavaThread "LocatorRegistrationClient" daemon [_thread_blocked, id=2052]
  0x03ea6400 JavaThread "MiniMVP" daemon [_thread_blocked, id=2016]
  0x03b52800 JavaThread "MiniTftp" daemon [_thread_blocked, id=2012]
  0x03230c00 JavaThread "MiniBootp" daemon [_thread_blocked, id=2004]
  0x032e0c00 JavaThread "MiniUIServer" daemon [_thread_blocked, id=1100]
  0x032dd800 JavaThread "SageTVMiniDiscoveryServer" daemon [_thread_in_native, id=1708]
  0x032dc800 JavaThread "SageTVDiscoveryServer" daemon [_thread_in_native, id=924]
  0x032dbc00 JavaThread "SageTVServer" daemon [_thread_in_native, id=1668]
  0x03efe800 JavaThread "MediaServer" daemon [_thread_in_native, id=1604]
  0x03efd800 JavaThread "Carny" daemon [_thread_blocked, id=1600]
  0x03efcc00 JavaThread "EPG" daemon [_thread_blocked, id=1552]
  0x03efc000 JavaThread "Ministry" daemon [_thread_blocked, id=1548]
  0x03ec8000 JavaThread "MsgManager" daemon [_thread_blocked, id=1512]
  0x03b63400 JavaThread "Seeker" daemon [_thread_blocked, id=1508]
  0x03e6d000 JavaThread "Flusher" daemon [_thread_blocked, id=776]
  0x03e23c00 JavaThread "AWT-EventQueue-0" [_thread_blocked, id=572]
  0x03e14400 JavaThread "AWTThreadWatcher" daemon [_thread_blocked, id=560]
  0x03ea8400 JavaThread "FinalRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=556]
  0x03e1b400 JavaThread "ActiveRender-SAGETV_PROCESS_LOCAL_UI" daemon [_thread_blocked, id=552]
  0x03dc5c00 JavaThread "AWT-Windows" daemon [_thread_in_native, id=472]
  0x03dc4c00 JavaThread "AWT-Shutdown" [_thread_blocked, id=468]
  0x03c9f000 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=464]
  0x0321cc00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=448]
  0x03218000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=444]
  0x03216c00 JavaThread "Attach Listener" daemon [_thread_blocked, id=440]
  0x03216000 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=412]
  0x03211800 JavaThread "Finalizer" daemon [_thread_blocked, id=408]
  0x0320d400 JavaThread "Reference Handler" daemon [_thread_blocked, id=400]
  0x00fe6400 JavaThread "main" [_thread_in_native, id=1828]

Other Threads:
=>0x03204000 VMThread [id=396]
  0x03237800 WatcherThread [id=452]

VM state:at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread:  ([mutex/lock_event])
[0x00fe4fb0/0x000001e0] Threads_lock - owner thread: 0x03204000
[0x00fe5150/0x00000220] Heap_lock - owner thread: 0x03f9b400

Heap
 def new generation   total 5632K, used 4344K [0x1a960000, 0x1af70000, 0x1b820000)
  eden space 5056K,  78% used [0x1a960000, 0x1ad41180, 0x1ae50000)
  from space 576K,  64% used [0x1ae50000, 0x1aead1b0, 0x1aee0000)
  to   space 576K,   0% used [0x1aee0000, 0x1aee0000, 0x1af70000)
 tenured generation   total 73688K, used 45466K [0x1b820000, 0x20016000, 0x26960000)
   the space 73688K,  61% used [0x1b820000, 0x1e4868f0, 0x1bde5200, 0x20016000)
 compacting perm gen  total 12288K, used 8167K [0x26960000, 0x27560000, 0x2a960000)
   the space 12288K,  66% used [0x26960000, 0x27159c08, 0x27159e00, 0x27560000)
    ro space 8192K,  62% used [0x2a960000, 0x2ae5b9c8, 0x2ae5ba00, 0x2b160000)
    rw space 12288K,  52% used [0x2b160000, 0x2b79e348, 0x2b79e400, 0x2bd60000)

Dynamic libraries:
0x00400000 - 0x004fa000 	C:\Program Files\SageTV\SageTV\SageTV.exe
0x7c900000 - 0x7c9b0000 	C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000 	C:\WINDOWS\system32\kernel32.dll
0x7e410000 - 0x7e4a0000 	C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000 	C:\WINDOWS\system32\GDI32.dll
0x5d090000 - 0x5d12a000 	C:\WINDOWS\system32\COMCTL32.dll
0x77dd0000 - 0x77e6b000 	C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000 	C:\WINDOWS\system32\RPCRT4.dll
0x763b0000 - 0x763f9000 	C:\WINDOWS\system32\comdlg32.dll
0x77f60000 - 0x77fd6000 	C:\WINDOWS\system32\SHLWAPI.dll
0x77c10000 - 0x77c68000 	C:\WINDOWS\system32\msvcrt.dll
0x7c9c0000 - 0x7d1d5000 	C:\WINDOWS\system32\SHELL32.dll
0x773d0000 - 0x774d3000 	C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll
0x77120000 - 0x771ac000 	C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000 	C:\WINDOWS\system32\ole32.dll
0x71ab0000 - 0x71ac7000 	C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000 	C:\WINDOWS\system32\WS2HELP.dll
0x666f0000 - 0x666fb000 	C:\WINDOWS\system32\inetmib1.dll
0x76d60000 - 0x76d79000 	C:\WINDOWS\system32\iphlpapi.dll
0x71f60000 - 0x71f68000 	C:\WINDOWS\system32\snmpapi.dll
0x71ad0000 - 0x71ad9000 	C:\WINDOWS\system32\WSOCK32.dll
0x76d40000 - 0x76d58000 	C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000 	C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000 	C:\WINDOWS\system32\adsldpc.dll
0x5b860000 - 0x5b8b4000 	C:\WINDOWS\system32\NETAPI32.dll
0x76f60000 - 0x76f8c000 	C:\WINDOWS\system32\WLDAP32.dll
0x76b20000 - 0x76b31000 	C:\WINDOWS\system32\ATL.DLL
0x76e80000 - 0x76e8e000 	C:\WINDOWS\system32\rtutils.dll
0x71bf0000 - 0x71c03000 	C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77a13000 	C:\WINDOWS\system32\SETUPAPI.dll
0x6d7c0000 - 0x6da07000 	C:\Program Files\Java\jre1.6.0\bin\client\jvm.dll
0x76b40000 - 0x76b6d000 	C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000 	C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x6d310000 - 0x6d318000 	C:\Program Files\Java\jre1.6.0\bin\hpi.dll
0x76bf0000 - 0x76bfb000 	C:\WINDOWS\system32\PSAPI.DLL
0x6d770000 - 0x6d77c000 	C:\Program Files\Java\jre1.6.0\bin\verify.dll
0x6d3b0000 - 0x6d3cf000 	C:\Program Files\Java\jre1.6.0\bin\java.dll
0x6d7b0000 - 0x6d7bf000 	C:\Program Files\Java\jre1.6.0\bin\zip.dll
0x10000000 - 0x10019000 	C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x771b0000 - 0x7725a000 	C:\WINDOWS\system32\WININET.dll
0x77a80000 - 0x77b14000 	C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000 	C:\WINDOWS\system32\MSASN1.dll
0x03d10000 - 0x03d1c000 	C:\Program Files\SageTV\SageTV\Win32ShellHook.dll
0x6d570000 - 0x6d583000 	C:\Program Files\Java\jre1.6.0\bin\net.dll
0x71a50000 - 0x71a8f000 	C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000 	C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000 	C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000 	C:\WINDOWS\system32\rasadhlp.dll
0x6d000000 - 0x6d1c3000 	C:\Program Files\Java\jre1.6.0\bin\awt.dll
0x73000000 - 0x73026000 	C:\WINDOWS\system32\WINSPOOL.DRV
0x76390000 - 0x763ad000 	C:\WINDOWS\system32\IMM32.dll
0x03d50000 - 0x03d84000 	C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7c3a0000 - 0x7c41b000 	C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x6d2b0000 - 0x6d303000 	C:\Program Files\Java\jre1.6.0\bin\fontmanager.dll
0x6d450000 - 0x6d474000 	C:\Program Files\Java\jre1.6.0\bin\jpeg.dll
0x6d1f0000 - 0x6d21f000 	C:\Program Files\Java\jre1.6.0\bin\cmm.dll
0x6d590000 - 0x6d599000 	C:\Program Files\Java\jre1.6.0\bin\nio.dll
0x04700000 - 0x04714000 	C:\Program Files\SageTV\SageTV\SageTVInfraredReceive.dll
0x04e40000 - 0x04e76000 	C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x04e80000 - 0x04e8c000 	C:\Program Files\SageTV\SageTV\averapi_182.dll
0x76fd0000 - 0x7704f000 	C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000 	C:\WINDOWS\system32\COMRes.dll
0x77c00000 - 0x77c08000 	C:\WINDOWS\system32\VERSION.dll
0x75f40000 - 0x75f51000 	C:\WINDOWS\System32\devenum.dll
0x76c30000 - 0x76c5e000 	C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000 	C:\WINDOWS\system32\IMAGEHLP.dll
0x736b0000 - 0x736b7000 	C:\WINDOWS\system32\msdmo.dll
0x5e030000 - 0x5e053000 	C:\WINDOWS\system32\ksproxy.ax
0x73ee0000 - 0x73ee4000 	C:\WINDOWS\system32\ksuser.dll
0x00e70000 - 0x00e93000 	C:\WINDOWS\system32\hcwECP.ax
0x58010000 - 0x58029000 	C:\WINDOWS\system32\kswdmcap.ax
0x73dd0000 - 0x73ece000 	C:\WINDOWS\system32\MFC42.DLL
0x58000000 - 0x5800d000 	C:\WINDOWS\system32\ksxbar.ax
0x59ef0000 - 0x59f02000 	C:\WINDOWS\system32\kstvtune.ax
0x662b0000 - 0x66308000 	C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000 	C:\WINDOWS\System32\wshtcpip.dll
0x757f0000 - 0x75822000 	C:\WINDOWS\System32\qcap.dll
0x75a70000 - 0x75a91000 	C:\WINDOWS\System32\MSVFW32.dll
0x74810000 - 0x7497c000 	C:\WINDOWS\System32\quartz.dll
0x00ec0000 - 0x00ed5000 	C:\Program Files\SageTV\Common\MPEG2Dump.ax
0x12170000 - 0x12179000 	C:\WINDOWS\system32\hcwUtl32.DLL
0x77b40000 - 0x77b62000 	C:\WINDOWS\system32\Apphelp.dll
0x6d220000 - 0x6d243000 	C:\Program Files\Java\jre1.6.0\bin\dcpr.dll
0x6d3e0000 - 0x6d3e6000 	C:\Program Files\Java\jre1.6.0\bin\jawt.dll

VM Arguments:
jvm_args: -Djava.library.path=C:\Program Files\SageTV\SageTV\; -Xmx192m vfprintf -Xms24m -server -verbose:gc -XX:+ForceTimeHighResolution
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI.ACE\
USERNAME=Robert
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 2 Stepping 9, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 15, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 523756k(175408k free), swap 1309788k(927836k free)

vm_info: Java HotSpot(TM) Client VM (1.6.0-b105) for windows-x86, built on Nov 29 2006 00:48:48 by "java_re" with unknown MS VC++:1310

[GKusnick]

Originally Posted by valnar

I'm running Java 6.0

But apparently one of the Beta versions:

Originally Posted by valnar

# Java VM: Java HotSpot(TM) Client VM (1.6.0-b105 mixed mode, sharing)

You might try updating to 1.6.0_01 to see if that makes a difference.

[Evil_Attorney]

I've been running Sage as a service and getting the same error. I have a PVR 250, 150 and an HDHomeRun. I suspected that the HDHR software was screwing up Sage. They put out new software/drivers for it yesterday. I'm watching to see if it made a difference.

[CharleyZ]

I too am running as a service and have been having this happen since I've upgraded to 6.1.9 - no problems at all before that!

I have been digging aroung, and it seems to only happen (so far) if I use the new YouTube interface. It doesn't happen immediately, either, only under the conditions where I use YouTube for a while, then put my MVP to sleep using the remote. When I try to "power back up", it just hangs until I stop and restart the service.

Also, it doesn't appear to kick my processor or memory usage up at all when it hangs.

[valnar]

I upgraded to the latest Java 6.0 patch and latest HDHomerun software. So far so good.

Robert

[flavius]

I remember reading on the Silikondust website, in the Sage area, that for any Sage 6.1 release the integrated software package is highly recommended. I made it thru all the 6.1 betas without it, though.

[valnar]

Flavius,
Right now I run Sage full screen in interactive mode, via the Windows STARTUP group. I plan on building a new Sage server for the basement which will not be used for viewing, so I'll install it in service mode.

I assume Windows Services start before items in the startup group, especially if you don't login. How do you start the HDHomeRun software in that scenario? Make it a service? Will that work?

Robert

[flavius]

The HDHomeRun software puts itself in the startup group for all users, so just have some admin user log in automatically.