Phoenix Core Services "Failed"

[mediahome]

I am trying to get BMT running on a new Sage7 installation. The Phoenix Core Services plugin shows a status of "Failed". Any suggestions as to how to go about troubleshooting the failure? All the other plugins are up to date and running including Jetty ver 2.0.1.19.

Mediahome

[stuckless]

email the sagetv_0.txt log and the logs/phoenix.log to metadatatools at gmail dot com.

[JREkiwi]

I had the same problem, but uninstalled and reinstalled Phoenix Core Services and dependencies and it's now working.

John

[stuckless]

Originally Posted by JREkiwi

I had the same problem, but uninstalled and reinstalled Phoenix Core Services and dependencies and it's now working.

John

I would be nice to see in the log, what it failed on. I've installed it a number of times on a clean sagetv setup and it worked fine. But, there must be some condition on which the plugin may fail.

[mediahome]

I sent the sagetv_0.txt file to stuckless via email. I could not locate the logs/phoenix.log file that was requested. Do you have to turn logging on for Phoenix?

Some additional information. Sage is running on WHS and I had to run SageTV.exe interactively on the server to generate the attached log file. I am also having trouble with nielm’s IMDB Search plugin. It runs fine from a client but it generates an “IMDB search failed null” error when I run it on the server. I figured that I would get BMT to work and not worry about it.

I did uninstall all of the plugins and then reinstalled them. The H2 Database plugin was also showing as “failed” but it is working OK now after the reinstall.

Mediahome

[stuckless]

Originally Posted by mediahome

I sent the sagetv_0.txt file to stuckless via email. I could not locate the logs/phoenix.log file that was requested. Do you have to turn logging on for Phoenix?

Some additional information. Sage is running on WHS and I had to run SageTV.exe interactively on the server to generate the attached log file. I am also having trouble with nielm’s IMDB Search plugin. It runs fine from a client but it generates an “IMDB search failed null” error when I run it on the server. I figured that I would get BMT to work and not worry about it.

I did uninstall all of the plugins and then reinstalled them. The H2 Database plugin was also showing as “failed” but it is working OK now after the reinstall.

Mediahome

I can see from the sagetv_0.txt that it failed... but it does not show the exception, so I can't tell where/why it failed

I did notice that you have xerces.jar (C:\Program Files\SageTV\SageTV\xerces.jar) in your classpath, and that does cause issues with phoenix/bmt. You could try removing that xerces.jar and then restarting your sage to see if that does fix the issue.

As for phoenix logs... in your sage home, ie, where the sagetv_0.txt file was, there should be a directory called, logs, and in there, there should be several log files. You can zip them and send them to me, if you want... there might be something useful.

I'll be doning another phoenix build tonight (hopefully), so I'll try to add some extra logging in there to see why it's failing.

[mediahome]

The xerces.jar file did not exist. The log directory did not exist. I decided to scrub the installation and start over. I reinstalled Sage, copied my wix.bin over and installed the addins. It all works now.

Thanks for you help.

Mediahome

[stuckless]

Originally Posted by mediahome

The xerces.jar file did not exist. The log directory did not exist. I decided to scrub the installation and start over. I reinstalled Sage, copied my wix.bin over and installed the addins. It all works now.

Thanks for you help.

Mediahome

I'm glad it works... i wish i understood why it failed in the first place

[JREkiwi]

Sean, I've just tried upgrading to 2.0.3 and the installation has failed again.

I upgraded both the Phoenix API and Phoenix Core Services then did a restart.

Looking in the JARs directory there is no phoenix.jar. The old phoenix jar has been removed and the new version jar has been staged, but didn't get renamed on the restart. The correct rename is listed in stagedrenames.txt

Strangely the CorePluginManger check of Phoneix API thinks it's OK even though the jar is missing. The Phoenix Core Service of course then fails with ClassNotFoundException

John

[stuckless]

Originally Posted by JREkiwi

Sean, I've just tried upgrading to 2.0.3 and the installation has failed again.

I upgraded both the Phoenix API and Phoenix Core Services then did a restart.

Looking in the JARs directory there is no phoenix.jar. The old phoenix jar has been removed and the new version jar has been staged, but didn't get renamed on the restart. The correct rename is listed in stagedrenames.txt

Strangely the CorePluginManger check of Phoneix API thinks it's OK even though the jar is missing. The Phoenix Core Service of course then fails with ClassNotFoundException

John

Thanks John, that does clarify the situation. I'm going to forward your note to Sage and see what they have to say. Renaming Jars is not my process What version of windows are you running this on?

[JREkiwi]

Originally Posted by stuckless

What version of windows are you running this on?

XP SP3

John

[pvrpenguin]

My Phoenix Core Services is also showing up as "Failed" after the latest update. I've tried removing all related plugins and re-installing but the issue still occurs. I've attached some logs and a screen shot of the bmt web UI.

[robogeek]

Originally Posted by pvrpenguin

My Phoenix Core Services is also showing up as "Failed" after the latest update. I've tried removing all related plugins and re-installing but the issue still occurs. I've attached some logs and a screen shot of the bmt web UI.

The log4j dependency is missing from your JARs directory. In SageTV, go to Setup->SageTV Plugins->All Available Plugins and check the Library tab to see if the log4j plugin is installed or not. If it is listed as installed, uninstall it and reinstall it. If it isn't installed, then install it. Then restart SageTV and see if that works.

[pvrpenguin]

log4j did show as being installed but I uninstalled and then re-installed and restarted Sage and the same errors occur. Phoenix Core Services still shows up as failed and the bmt web UI doesn't work. I do see log4j-1.2.15.jar in my JARS folder.

[robogeek]

I double checked the dependency list again and see another missing dependency based on the .jar files listed in your sagetv_0.txt debug log. It shows you are missing the htmlparser-1.6.jar file in the JARs directory, which is another dependency of the Phoenix Core Services plugin. If the htmlparser-1.6.jar file doesn't exist in your JARs directory, look for htmlparser in the Library tab of the Plugin Manager. If it is not listed as installed, then install it and restart SageTV. If it is listed as installed, uninstall it, then reinstall it, and then restart SageTV. Now hopefully the phoenix stuff should not be listed as Failed. If it still isn't working, post another debug log.

[pvrpenguin]

htmlparser-1.6.jar is there as well but I did do a uninstall/reinstall again just to make sure. Another debug log is attached.

[JREkiwi]

I had this same symptom and it ended up being caused by a totally unrelated plugin. I had a file in the JARs directory that was read-only and it was stopping the plugin updates from working properly.

I reset it to RW and restarted SageTV and everything worked properly.

John

[robogeek]

Originally Posted by pvrpenguin

htmlparser-1.6.jar is there as well but I did do a uninstall/reinstall again just to make sure. Another debug log is attached.

It looks like all of the dependencies are there and loaded now, but the Phoenix Core Services is failing with an exception:

ERROR cannot instantiate plugin object due to: java.lang.reflect.InvocationTargetException

I'm not a Java guy, so I'm not sure exactly what that means. If Johns suggestion about checking for read-only .jars doesn't work, I think the next step would be to attach your sage.properties file...there are some class definitions in there that may have gotten messed up somewhere.

[stuckless]

thanks to everyone to chipping in here... I don't know why the Invocation Target exception is happening, but I suspect it's a JAR mismatch of some sort, or missing jars.

I'm seeing the following JARs (bold is required by phoenix/bmt)

C:\Program Files\SageTV\SageTV\plugin.jar
C:\Program Files\SageTV\SageTV\Sage.jar
C:\Program Files\SageTV\SageTV\xerces.jar (xerces has been known to cause issues)
JARs\activation.jar
JARs\ant-1.6.5.jar
JARs\commons-codec-1.3.jar
JARs\commons-dbutils-1.3.jar
JARs\commons-io-1.4.jar
JARs\commons-jxpath-1.1.jar
JARs\commons-lang-2.4.jar
JARs\commons-net-1.4.1.jar
JARs\core-3.1.1.jar
JARs\gkusnick.sagetv.jar
JARs\h2-1.2.135.jar
JARs\imageutils.jar
JARs\jcifs-1.1.6.jar
JARs\jdic.jar
JARs\jetty-6.1.19.jar
JARs\jetty-ajp-6.1.19.jar
JARs\jetty-rewrite-handler-6.1.19.jar
JARs\jetty-sslengine-6.1.19.jar
JARs\jetty-starter.jar
JARs\jetty-util-6.1.19.jar
JARs\jsp-2.1.jar
JARs\jsp-2.1-jetty-6.1.19.jar
JARs\jsp-api-2.1.jar
JARs\lucene-core-3.0.1.jar
JARs\mailcheck.jar
JARs\mail.jar
JARs\metadata-updater.jar
JARs\nielm_getrssnews.jar
JARs\nielm_sagemenureader.jar
JARs\nielm_sageutls.jar
JARs\nielm_sagexmlinfo.jar
JARs\phoenix.jar
JARs\razr.jar
JARs\sagemc.jar
JARs\sageortus.jar
JARs\sagex-api.jar
JARs\sagex-h2.jar
JARs\sbbi-upnplib-1.0.3.jar
JARs\servlet-api-2.5-6.1.19.jar
JARs\vecmath.jar

But I'm not seeing, log4j or htmlparser. I'm not sure how that could happen, since they are direct dependencies for phoenix-core services. I'm also seeing htmlparser in the list of dependencies that sagetv is loading as well.

[stuckless]

I see you posted another log...

Here are your JARs

C:\Program Files\SageTV\SageTV\
C:\Program Files\SageTV\SageTV\plugin.jar
C:\Program Files\SageTV\SageTV\Sage.jar
C:\Program Files\SageTV\SageTV\xerces.jar
JARs\activation.jar
JARs\ant-1.6.5.jar
JARs\commons-codec-1.3.jar
JARs\commons-dbutils-1.3.jar
JARs\commons-io-1.4.jar
JARs\commons-jxpath-1.1.jar
JARs\core-3.1.1.jar
JARs\gkusnick.sagetv.jar
JARs\h2-1.2.135.jar
JARs\htmlparser-1.6.jar
JARs\imageutils.jar
JARs\jcifs-1.1.6.jar
JARs\jdic.jar
JARs\jetty-6.1.19.jar
JARs\jetty-ajp-6.1.19.jar
JARs\jetty-rewrite-handler-6.1.19.jar
JARs\jetty-sslengine-6.1.19.jar
JARs\jetty-starter.jar
JARs\jetty-util-6.1.19.jar
JARs\jsp-2.1.jar
JARs\jsp-2.1-jetty-6.1.19.jar
JARs\jsp-api-2.1.jar
JARs\log4j-1.2.15.jar
JARs\lucene-core-3.0.1.jar
JARs\mailcheck.jar
JARs\mail.jar
JARs\metadata-updater.jar
JARs\nielm_getrssnews.jar
JARs\nielm_sagemenureader.jar
JARs\nielm_sageutls.jar
JARs\nielm_sagexmlinfo.jar
JARs\phoenix.jar
JARs\razr.jar
JARs\sageortus.jar
JARs\sagex-api.jar
JARs\sagex-h2.jar
JARs\sbbi-upnplib-1.0.3.jar
JARs\servlet-api-2.5-6.1.19.jar
JARs\vecmath.jar

In this list, I'm not seeing commons-lang... i'm not sure why those dependencies are not being installed, but you may have to go to SageTV support to figure out why some jars are not being installed.