Is a Refund Possible?

[tke849]

After numerous upgrades to my computer for the sole purpose of creating a PVR, and much research as to the #1 pvr software I purchased SageTV.

I had used the 14 free trial in the past and it seemd to work fine. So i figured I may as well purchase. After only 2 days of use I was constantly seeing a "No Signal" error. (Please Do Not Post suggestion as to how to fix, I have tried them all anyway.) This is after way too much time and money and frustration as it is to build a PC that doesn't do what I want it to.

So I bought my friends Media Center PC and now no longer need mine nor do I need the SageTV software. (Another reason I am not asking for suggestion on how to fix)

After requesting a refund I was referred to paragraph 1 of the refund policy and told I could not get a refund. But if you read any further, paragraph 2 mentions a refund after signing an affidavit of software destruction and deletion.

Has anyone succesfully done this. It's not like I'm trying to rip anyone off, I have no use for this software and it has only been 15 days since the purchase. I would like to get a refund. Does anyone have a contact at Sage I could speak with? Is there a Sage moderator here I could speak with? Any help would be greatly appreciated.

Jeremy

[dbfresh23]

Tried everything possible and this is your first post?

[jbarr]

You didn't say if you had contacted SageTV Customer Support to try to troubleshoot your problem, only to request a refund. Did you do that?

You appear to be at the point where all you want is your money back, and your post is worded such that you don't want technical support from this forum. That is unfortunate, because with the resources here combined with SageTV customer support, you can get pretty much any SageTV-related issue fixed.

Would you be open to try to give us a chance to help you? If your issues can be resolved in short order, maybe you will have a system that you can be happy with, and your friend can find another buyer for his Media Center PC?

[tke849]

Yes, this is my first posting here, I have learned from other forums to search for your answers before posting. I did many searches and had tried several different things to get it working. It just seems a hassle the for $80 it doesnt work out of the box or starts erroring days after installation

As for the other PC I bought, it was a deal I couldn't pass up for the price. The problem now is the computer I designed to use Sage on is no longer in use and I will probably sell. I have already uninstalled the program, I have no intention of using the software in the future, It's been less than 30 days since the purchase and I don't see why I can't be granted a refund.

Please... PLEASE, someone help me out here.

[blade]

Originally Posted by tke849

Yes, this is my first posting here, I have learned from other forums to search for your answers before posting. I did many searches and had tried several different things to get it working. It just seems a hassle the for $80 it doesnt work out of the box or starts erroring days after installation

You can learn a lot by searching; however, if that doesn't work asking for help is the next logical step. There are quite a few well known and easily cured problems that aren't always easy to find with a search.

Please... PLEASE, someone help me out here.

This forum is not an official support forum. You should try contacting Sage. You might get lucky and someone run across the post, but your best bet is to contact them directly.

[briands]

Originally Posted by tke849

Yes, this is my first posting here, I have learned from other forums to search for your answers before posting. I did many searches and had tried several different things to get it working. It just seems a hassle the for $80 it doesnt work out of the box or starts erroring days after installation

As for the other PC I bought, it was a deal I couldn't pass up for the price. The problem now is the computer I designed to use Sage on is no longer in use and I will probably sell. I have already uninstalled the program, I have no intention of using the software in the future, It's been less than 30 days since the purchase and I don't see why I can't be granted a refund.

Please... PLEASE, someone help me out here.

Sounds like buyers remorse to me... The fact that the trial worked and the purchased product worked for a couple days would lead me to believe that this is likely NOT a Sage software issue... but I could be wrong.

[tke849]

Ok,

Not sure why I'm pleading my case here...

Let's keep it simple. Does anyone have a contact at Sage I can speak with about a refund?

Please keep all non related comments aside.

[MeInMaui]

See SageTV's refund policy here.

Aloha,
Mike

Edit: Sorry, I didn't see that you already read it in your first post.

[Morgan111]

Most any store that sells software doesn't allow refunds. At least you had 2 weeks to make sure it worked good enough to buy (and it worked, we could'a helped you )

Just one of many examples (BestBuy)
Non-returnable items
Non-returnable items include labor and/or installation services; consumable items such as phone cards, food and drink; or items that are damaged or abused. Opened computer software, movies, music and video games can be exchanged for the identical item but cannot be returned for a refund.

[dbfresh23]

Originally Posted by tke849

Ok,

Not sure why I'm pleading my case here...

Let's keep it simple. Does anyone have a contact at Sage I can speak with about a refund?

Please keep all non related comments aside.

Yeah you can you my contact, it's support@sagetv.com

[Opus4]

Originally Posted by tke849

Is there a Sage moderator here I could speak with?

Originally Posted by tke849

Not sure why I'm pleading my case here...

Let's keep it simple. Does anyone have a contact at Sage I can speak with about a refund?

Please keep all non related comments aside.

This is a user to user forum. The moderators and users have no connection to the SageTV store, nor any authority to make or change policies. As you probably already know, you can contact the SageTV store via email at: orders@sagetv.com

- Andy

[mayamaniac]

I suggest you to just hold on to the license, you'll need it when you switch back to SageTV. And you will...

[SHS]

Hmm "constantly seeing a "No Signal" error" That dosen't sound like SageTV in fact SageTV should rec as in blank or black video I just wonder what PVR card did you have?.

[heffe2001]

Originally Posted by SHS

Hmm "constantly seeing a "No Signal" error" That dosen't sound like SageTV in fact SageTV should rec as in blank or black video I just wonder what PVR card did you have?.

I'd be interested to know what hardware you were running the system on, one, to see what you maybe had a problem with, and two incase I want your tuners .

[tke849]

The only advice I see worth taking is mayamaniac. Thank you mayamaniac for the positive spin on a poor situation.

As for my tuner cards, they are working flawlessly in my new media center PC.

I guess my only hope is to find a cheap small PC for my car so that I can use Sage as an oversized car stereo. (Next Project)

[jbarr]

Or if you sell the PC you built for SageTV, sell SageTV with it and bump up the proce. Just let the purchaser know that it will require a support call or two with either SageTV or your capture card vendor. Doesn't seem like a no-win situation....

[Opus4]

Originally Posted by jbarr

Or if you sell the PC you built for SageTV, sell SageTV with it and bump up the proce. Just let the purchaser know that it will require a support call or two with either SageTV or your capture card vendor. Doesn't seem like a no-win situation....

Check the EULA.txt file found in your SageTV directory. Section 2 restricts any resale or transfer of the license. You can ask SageTV for their take on that & whether they would allow a sale to someone else, but they may not support the product at all if someone else is using a license that you purchased.

- Andy

[tke849]

I kind of assumed resale was not an option right off the bat. I will probably not be getting my money back so I do believe the Car PC will be the way to go.

Get a nice 7" touch screen and maybe a compaq Ipaq (not the handheld but the small desktop) to fit in my glove box. Throw Sage on there and wire it to my stereo. No tv tuner required, no way for sage to fail.

[JUC]

maybe i'm missing something but according to the refund policy--refunds are issued as long as you follow certain steps within a defined time period. Aside from the one email contact you have mentioned where sage referred you to paragraph one--have you attempted to comply with the refund policy? Read it again (past paragraph 2) and follow the steps. I see no reason how sage can deny you a refund if you follow their policy.
Juc

let me even hold your hand:

1. email orders@sagetv.com requesting RMA # (this must be done within 30 days or purchase and i suggest ASAP because you have to submit the affidavit they send you within 35 days of purchase). Include your order # and date of purchase.

2. Once they authorize the return and provide you with an RMA number they will email you the affidavit---fill it out and return it promptly.

3. Once all is completed and you destroy/uninstall the product sage will issue the refund.

[tke849]

I've run through a million and one sarcastic things I could say to this reply, but I'm just too tired of it.

I don't need you to hold my hand.

I emailed them referring to paragraph 2 and beyond.

I requested an RMA# and asked for it to be emailed so I can filled out the affidavit and back to them within the required timeframe.

I continually get a reply referring to paragraph 1 where it says once a liscence is activated there is no refund.