House record prob. log attached, what's it mean?

[gmijackso]

I recorded House tonight, and saw that it was recording about 20 mins before it finished. I watched a different previously recorded show (Trivial pursuit) and then went upstairs to watch House. Upon arriving upstairs, I found that House isn't on the server. Any ideas? Attached is the log file segment from shortly before to shortly after House, but I don't know what it means. I see this "Tue 9/23 21:01:01.285 Deleted media segment file E:\sagerec\House-NotCancer-2794367-2.mpg dtime=406 len=5344741376" but I don't know why it deleted the file. Fringe is "recording" now on the same channel, so I guess I'll see if that records in a few. I'll add that these are both HD shows on an HD tuner Hauppauge 1600. Here's the log, hope I attach it correctly. Thanks in advance!

[gmijackso]

So Fringe seems to have recorded fine. I haven't watched it yet, but the file shows up in my recorded TV. So, attached is a the portion of the log file that is around Fringes recording (also recorded Food Detectives at this time). I happened to be logged into the server posting the last message while it was recording Fringe and Food Detectives and the CPU usage was only 5%, so I can only assume that House didn't fail due to CPU usage.

I can't really tell if both shows recorded on the same tuner or not though... can you? Both shows (house and Fringe) were in HD on the same channel, I don't pad my shows but I do have 2 HD tuners. According to the Sage MC client, Fringe recorded on card 3, however the server (with default stv) suggest that card 3 is an SD tuner in the video source setup. Apparently the two sets of tuner numbers don't correspond?

Thanks again in advance for anybodies help, hope the update doesn't muddy the waters!

[carlgar]

It appears that your recording of House encountered several problems causing to to be split into at least 3 files. It looks like the files are about 5 mins. in length. I suspect some type of problem with your recording device.
Tue 9/23 20:11:53.658 Setting media file format for MediaFile[id=2814552 A[2794367,2755445,"House",32432@0923.20:00,61] host=btvserver encodedBy=Hauppauge WinTV 418 TS Capture KVVUDT format=MPEG2-PS 0:00:00 0 kbps [] E:\sagerec\House-NotCancer-2794367-0.mpg, Seg0[Tue 9/23 20:00:00.022-Tue 9/23 20:05:03.063], Seg1[Tue 9/23 20:05:03.069-Tue 9/23 20:10:06.255], Seg2[Tue 9/23 20:10:06.259-Wed 12/31 16:00:00.000]] to be [B@7f08ad

The seg2 length looks very bad. I would send the log to sage support for their opinion.

[pgman]

I doubt that it's related, but "House" didn't record at all for me last night. I don't know why because it is a favorite and was scheduled to record. As was the case for gmijackso, Fringe recorded just fine. House just didn't (or at least it isn't in the Sage Recordings list).

[Polypro]

...and if Sage has found that episode airing again sometime - it will delete the sub-par quality one (like if there is a re-start during a recording) and record it again.

P

[carlgar]

Originally Posted by pgman

I doubt that it's related, but "House" didn't record at all for me last night. I don't know why because it is a favorite and was scheduled to record. As was the case for gmijackso, Fringe recorded just fine. House just didn't (or at least it isn't in the Sage Recordings list).

Perhaps you and gmijackso are recording from the same station. I have seen problems related to a specific station that can cause issues. I have a problem with my local PBS station that I thought was a HDHR or Sage issue and I reported it to both. After neither could find the cause, I finally decided to watch a HD show on that station in real time using the cable direct to my TV. I still saw the problem, so I know it is not HDHR or Sage related. I still don't know if it is the Cable company or the station itself. The station is very close but I cannot receive OTA, probably because of the trees and hills around my home. It is stange that your problem only seems to apply to one show. Since you have a log I still think Sage support is the place to go for an answer.

[gmijackso]

Originally Posted by carlgar

Perhaps you and gmijackso are recording from the same station.

Well, i don't know about the other poster, but I'm in Las Vegas and am using Cox cable. But again, I would suspect that since Fringe recorded properly that it was likely not a channel problem, but I suppose that it's possible that a single show was having problems.

[pgman]

I'm in Florida, and I receive it OTA, so this is something else, I suspect. All I know is that the show was scheduled to record, it was a first-run (not that it should matter - I have Sage set to record all "House" episodes) and "Fringe" aired immediately after. "Fringe" recorded flawlessly, but I didn't get a single frame of "House". Really wierd.

[carlgar]

Sage did try to record "House", but something something occurred that sage could not handle.
Tue 9/23 20:05:03.035 SEEKER HAS DETECTED A HALT IN THE ENCODER...TRYING TO RESET IT
Tue 9/23 20:10:05.982 SEEKER HAS DETECTED A HALT IN THE ENCODER...TRYING TO RESET IT
The above HALTS are what caused Sage to create multiple files. Your primary question is why did Sage delete those multiple segments. Sage support is probably the only one that can answer that. The log lines are from the first log posted in this thread. It is very strange that at least 2 people encountered the same type of issue on the same show.

[gmijackso]

I submitted a support request just after my last post. I know for a fact mine recorded, the log even shows deleting it. Hopefully support will be able to shed some light on my problem, though i doubt it's the same problem you're having. Good luck! Might be time for you to turn on logging as well.

[gmijackso]

Originally Posted by carlgar

Sage did try to record "House", but something something occurred that sage could not handle.
Tue 9/23 20:05:03.035 SEEKER HAS DETECTED A HALT IN THE ENCODER...TRYING TO RESET IT
Tue 9/23 20:10:05.982 SEEKER HAS DETECTED A HALT IN THE ENCODER...TRYING TO RESET IT
The above HALTS are what caused Sage to create multiple files. Your primary question is why did Sage delete those multiple segments. Sage support is probably the only one that can answer that. The log lines are from the first log posted in this thread. It is very strange that at least 2 people encountered the same type of issue on the same show.

That all makes sense, and I even understand that sage deleted the files because they were subpar in some way. I've submitted a request with support so time will tell what they find out. But previous posters suggested that it only deleted the file because Sage found another time to record it, well, according to the upcoming episodes, that episode isn't scheduled to run again. So what are the real rules/reasons for sage blowing stuff out?

[gmijackso]

It freaking happened again! This time with Termintor: Sarah Conner Chronicals. To make it worse... I haven't even gotten a REPLY from the request I submitted almost a week ago for the House problem. Tonight, it was the same channel, also HD. Attached is a log. Near the end it deletes the file (well the group, looks like a bunch of 5 min files again) and says it "failed verification".

I'm beginning to see why everybody else is so frustrated with the tech support. House airs again tomorrow, and have yet to get a reply, and now I loose another first run program to the black hole that is my Sage server.

[gmijackso]

Submitted yet another request... and sent a follow up e-mail. I'm quite PO'd about this all ATM. Perhaps I'm just an idiot and have something screwed up (even though it's fine other times) but I think when you suggest you're going to respond in 72 hours, maybe something close to that is prudent?

[Opus4]

If you haven't heard from tech support after that much time, the most likely reasons are either they didn't get your email or you didn't get their reply.

If you sent an email, use the support request form instead or send it from a different email address.

If you filled out the form, check your spam folders for the email account you used. For some reason, support's email replies go to spam folders fairly frequently. Several people have screamed about a lack of response only to find the emails have been sitting in a spam folder for days.

The file is being deleted because it isn't a valid file -- if it weren't deleted you most likely wouldn't have much of anything to watch anyway. Your real question is why the tuner is failing to record the show, which the log may not even indicate -- it may only notice that the file isn't increasing in size & try to start the recording again. Maybe you have signal problems where that channel isn't coming well enough for that tuner to record it consistently.

- Andy

[gmijackso]

Originally Posted by Opus4

If you filled out the form, check your spam folders for the email account you used. For some reason, support's email replies go to spam folders fairly frequently.

I did in fact use the form, and I have been VERY diligent about keeping the spam folder checked and clean. It has definately not been responded to. I even made sure to use the e-mail address in the support form that was used to purchase the software.

Originally Posted by Opus4

The file is being deleted because it isn't a valid file -- if it weren't deleted you most likely wouldn't have much of anything to watch anyway. Your real question is why the tuner is failing to record the show, which the log may not even indicate -- it may only notice that the file isn't increasing in size & try to start the recording again. Maybe you have signal problems where that channel isn't coming well enough for that tuner to record it consistently.

I understand that completely. All of my tuners are receiving the same theoretical signal levels. I have a dedicated cable run for sage to the road direct to the Cox splitter (they feed my house 2 runs). This signal runs through a Motorola amp, and into an 6 way splitter feeding the 4 analog and 2 digital tuners. The second cable run goes through a 2 way splitter to feed my cable modem and the digital HD cable box not connected to sage.

Perhaps it IS a single card, but as I've stated before, I'm not sure how to tell what shows recording on what card. I tried using the card labels that SageMC applies, but they don't correspond to the card numbers on the setup screen. This is kinda something I had expected support to help me with.

[Opus4]

The next step would be: send a PM to me with your contact info & I can ask support about it.

The log should list a tuner name when it sets up the recording shortly after a halt is detected. I believe that name corresponds to the tuner name shown in the source setup in the default STV. (And, you should be using the default STV, SageTV3.xml, for all tuner configuration.) According to what others have posted, the Hauppauge QAM tuners seem to be more dependent on the signal being just right -- not too strong, not too weak.

- Andy

[gmijackso]

Perhaps I'm having an intermittent tuning problem? After both failed recordings (House and Terminator) I checked both HD cards on Fox to see if there was signal, and there was (betweein 80% and 85% about what I usually get).

After my last post, I started going channel by channel to compare. It does seem that tuner 1 is about 2% (perhaps age of cards? one of them is significantly newer) lower than tuner 2 on most channels AND tuner 1 tunes some channels wrong occasionally. For instance Fox (the offending channel) is QAM 112-5-2 and both tuners use the same lineup, yet occasionally tuner 1 will show the fox weather channel (foxs HD2) instead of the main feed. Any ideas why this would be? Also, any way to disable just Fox on that tuner?

for the record... both are Hauppauge HVR-1600s

[gmijackso]

Originally Posted by Opus4

The log should list a tuner name when it sets up the recording shortly after a halt is detected. I believe that name corresponds to the tuner name shown in the source setup in the default STV.

The log tonight shows a halt with an "encodedBy=Hauppauge WinTV 418 TS Capture" which is card 1 I guess since card 2 is Hauppauge WinTV 418 TS Capture #2 but then the next three lines are:

"Mon 9/29 20:05:01.785 teardownGraph0 called for device='Hauppauge WinTV 418 TS Capture'
Mon 9/29 20:05:01.785 QAM: QAM Ctrl relesed Hauppauge WinTV 418 TS Capture-0
Mon 9/29 20:05:01.914 initGraph0 (ver 2.0.2) called capDev='Hauppauge WinTV 418 TS Capture-0', Country:'United States of America', TuningMode:Cable, TunerType:"

I have no clue what the -0 is indicating?

Originally Posted by Opus4

(And, you should be using the default STV, SageTV3.xml, for all tuner configuration.)

I am. My server sits mostly untouched and has everything default on it.

Originally Posted by Opus4

(According to what others have posted, the Hauppauge QAM tuners seem to be more dependent on the signal being just right -- not too strong, not too weak.

I would agree with that statement. The amp was purchased as I was having a difficult time getting any qam channels. I tried the system in various configurations of where splitters go, and found that without enough splitting and qam signals in the 90s I would get horrible signal drop, just as though there wasn't enough signal. This is the configuration I've settled on and has been this way for months.

Thanks for your help Andy, I dunno what we'd all do without you.

[Opus4]

Originally Posted by gmijackso

I have no clue what the -0 is indicating?

That just indicates tuner 1; tuner 2 would be "-1". It's that "computers start counting at 0" thing again.

But, that isn't neccessarily the cards in slots 1 & 2, so unless you definitely know which card is which, you may just have to disconnect the cable on one to see what happens.

Thanks for your help Andy, I dunno what we'd all do without you.

Thanks, but, um... well... I haven't actually figured anything out for this problem. Intermittant problems can be hard to track down & I'm not sure what you should try next.

- Andy

[gmijackso]

Originally Posted by Opus4

That just indicates tuner 1; tuner 2 would be "-1". It's that "computers start counting at 0" thing again.

Ok, looking through the log further, it looks like occasionally sage lists off the cards and what clients are currently connected to them from time to time and what they're doing maybe? So in the list there is a ...Capture, and a ...Capture #2. Those match the names of my TS cards. So I can only guess that one line in my previous post was listing the name and the other with the -0 was the card number the PC uses. So I'm guessing that the program tonight was recorded on card 1 (i.e. without the #2)

Originally Posted by Opus4

But, that isn't neccessarily the cards in slots 1 & 2 so unless you definitely know which card is which, you may just have to disconnect the cable on one to see what happens.

Sorry if I mislead/misunderstood, but I have no clue what slots their in either. I didn't even think that the slot number on the mobo the cards are in had anything to do with anything, do they? My card 1 connotation is the name sage assigned ...Capture (i.e. card 1) and ...Capture #2 (i.e. card 2). I can see how disconnecting the cable would tell me which mobo slot a named card was in but not sure how that helps determine where something had recorded.

Originally Posted by Opus4

Thanks, but, um... well... I haven't actually figured anything out for this problem. Intermittant problems can be hard to track down & I'm not sure what you should try next.

Perhaps, but at least you try (or are good at pretending to). The only thing I can think of to try next is to disable fox from card 1. But since both cards are using the same lineup, I'm not sure it's possible without creating a new lineup, which is always difficult to impossible for me since the entire las vegas area uses the same cable provider with the same lineup (the pick a similar area trick doesn't work here).