Stability problems?

[rcl]

I have a very nice SageTV setup which has been working well after months of work on it (6.5.6 server, 6.5.6 client, and HD200). The client + server have been working nicely together.

However, I thought I'd post this general question about the HD200. It hasn't been too stable since I bought it around the second week of December. I have to pull the plug on it every 2 or 3 days when I go to use it. Often it'll be in some state of distress, any one of: (1) does not turn on at all, (2) dies while watching SD content (I'm doing SD + HD, but mostly watch SD from the HD200), (3) locks up randomly such as today when I was connecting to the main server.

I am not knocking the HD200 or complaining about it at all, but just wonder if I'm alone with these problems? I don't see any other people with these issues. I have the current late December (current) HD200 software installed.

If it was only during playback when the unit died then I'd consider it related to the runtime software or my SageTV server software installation, but the unit dies at various points of execution (which I have yet to get a handle on). In general the unit does work and I can watch it for hours, but over a period of days it does need a cold reboot.

[Opus4]

There is a release version of SageTV (v6.5.9) newer than what you mentioned and a beta available in the beta forum; you should try one of those. Also, you should check the release & beta versions of the HD200 firmware to compare them to the firmwaer version you are currently using, then update since your firmware is older.

- Andy

[paulbeers]

I agree with Andy (and why wouldn't I?). Give the beta firmware a go. I am running the current Beta and it is rock solid. I have no issues with playback.

[freedml]

I have the same problems that rcl has with all 3 of my HD200s. Firmware upgrades including the current beta haven't helped. I posted my problems a week or two ago but got no replies. In addition to his problems, I also have the behavior that it, after it has been in 'screen saver' mode showing personal pictures, it just 'turns off' (red light out) when I press 'back' on the remote. As rcl said, trying to turn it on with the remote doesn't work. I have to unplug, replug, then it reboots and starts working correctly again for a day or two.

[Opus4]

Originally Posted by freedml

I have the same problems that rcl has with all 3 of my HD200s. Firmware upgrades including the current beta haven't helped. I posted my problems a week or two ago but got no replies.

Have you filed any bug reports? If not, please do so.

- Andy

[freedml]

You now have two people reporting the same problem on at least 4 HD200s with multiple versions of firmware and software.

[Opus4]

Originally Posted by freedml

You now have two people reporting the same problem on at least 4 HD200s with multiple versions of firmware and software.

I asked and was told there were no bug reports about this yet. Did you submit one? Posting on the forum is not a bug report method, btw.

- Andy

[freedml]

So if there are no 'official' bug reports then the problem doesn't exist????

[freedml]

After seemingly endless fooling around and frustration it works about 90% of the time.

THAT is one big reason why many of us are frustrated with SageTV and can't recommend it to friends or family (well, maybe we would recommend it to the family members we don't like).

Why don't you take the information in these posts and create a bug report???

[cncb]

Oh my.

Be reasonable. You can't expect them to waste their time scanning the forums for possible bugs. The only way to make sure a bug is identified and hopefully fixed is to submit a bug report. It doesn't take that long.

[Opus4]

Originally Posted by freedml

Why don't you take the information in these posts and create a bug report???

It is not happening to me; it is happening to you. Why don't you just submit a bug report? That's faster than going back & forth posting about why forum posts don't count as bug reports -- the forum isn't monitored for such things and, besides, if I submitted it, how would you expect me to provide further info, get a log, test a possible solution, etc. since it doesn't happen to me?

If you have no desire to submit it to SageTV, then please don't complain if you continue to have the problem.

- Andy

[freedml]

No, I don't expect them to 'search the forums' for bugs. But, when they identify one from two different sources that isn't in the 'bug database' it is irresponsible and lazy for THEM not to create a bug report.

I have gotten a lot of personal support from some individuals at SageTV and, frankly, they sent me off to explore dead-ends more often than they helped the situation. The biggest example was spending months trying to make wMVPs work well with SageTV. They told me it works, but it just doesn't work wirelessly hardly at all. It works a little better when wired. I replaced the wMVPs with HD200s and it now works a lot of the time. But this isn't 'rocket science'. It should be able to work 99% of the time. It shouldn't require unplugging on a daily basis to keep working. It shouldn't turn itself off.

You want me to submit a bug report? How about providing link so I don't have to go searching for it???

[freedml]

Originally Posted by Opus4

It is not happening to me; it is happening to you. Why don't you just submit a bug report? That's faster than going back & forth posting about why forum posts don't count as bug reports -- the forum isn't monitored for such things and, besides, if I submitted it, how would you expect me to provide further info, get a log, test a possible solution, etc. since it doesn't happen to me?

- Andy

Ask me.

[matt91]

Dude, people aren't going to feed this stuff to you on a spoon. You gotta be willing to do a little work yourself.

However, i'll be the good Samaritan and point out that Andy's sig line has the link contained therein.

Matt

Originally Posted by Opus4

_________________
SageTV v6.5.11 Beta is available here; use the Bug Submission Form to submit bugs.
- Read the SageTV FAQ and PDF User's Guides for SageTV V6.5 & SageTV Studio v6.5.
- Hauppauge remote help: 1) Basics/Extending it 2) Replace it 3) Use it w/o needing focus
- HD Extenders: A) FAQs B) URC MX-700 remote setup
Note: This is a users' forum; see the Rules. For official tech support fill out a Support Request.

Originally Posted by freedml

You want me to submit a bug report? How about providing link so I don't have to go searching for it???

[aflat]

Originally Posted by freedml

No, I don't expect them to 'search the forums' for bugs. But, when they identify one from two different sources that isn't in the 'bug database' it is irresponsible and lazy for THEM not to create a bug report.

I have gotten a lot of personal support from some individuals at SageTV and, frankly, they sent me off to explore dead-ends more often than they helped the situation. The biggest example was spending months trying to make wMVPs work well with SageTV. They told me it works, but it just doesn't work wirelessly hardly at all. It works a little better when wired. I replaced the wMVPs with HD200s and it now works a lot of the time. But this isn't 'rocket science'. It should be able to work 99% of the time. It shouldn't require unplugging on a daily basis to keep working. It shouldn't turn itself off.

You want me to submit a bug report? How about providing link so I don't have to go searching for it???

I guess you must have missed the line in his signature that says "use the Bug Submission Form to submit bugs." with a clickable link to the bug submission form?

On a side note, from the main sagetv.com page, is there a clickable way to submit a bug? I know how to, and I know I can submit a support request, but I don't see a way to get to the submit bug report from the sagetv.com page.

[freedml]

Don't give me crap, matt91. I have spent months and months and way over $1000 getting this to work only 'so-so.' I have paid my dues.

Andy should have pointed the bug report link out to me (I tend to tune out sig lines, especially multi-line ones). I had no idea where it was and wasn't going to go searching for it. Guess that was smart since aflat can't find it on the website, which is where I would have gone to look.

SageTV always points people to this discussion board for support, so it SHOULD pick up multiple reports of the same bug and start an investigation.

[Clift]

Originally Posted by aflat

I guess you must have missed the line in his signature that says "use the Bug Submission Form to submit bugs." with a clickable link to the bug submission form?

On a side note, from the main sagetv.com page, is there a clickable way to submit a bug? I know how to, and I know I can submit a support request, but I don't see a way to get to the submit bug report from the sagetv.com page.

Homepage -> Support -> Request Support
http://www.sagetv.com/request.html

[Opus4]

Originally Posted by aflat

On a side note, from the main sagetv.com page, is there a clickable way to submit a bug? I know how to, and I know I can submit a support request, but I don't see a way to get to the submit bug report from the sagetv.com page.

As far as I know, the product info pages don't link to beta downloads & therefore also don't link to the bug report form used for betas. Since the betas are released to forum users, there is a link in most beta release posts and on the main forum page, as part of the "SageTV BETA Release Products " section.

- Andy

[gplasky]

Originally Posted by freedml

No, I don't expect them to 'search the forums' for bugs. But, when they identify one from two different sources that isn't in the 'bug database' it is irresponsible and lazy for THEM not to create a bug report.

They and THEM is you. Just file the report if you want it fixed. This is a user forum-not a support forum. The links are in signatures, SageTV manual and in the FAQs. You can't expect to be spoonfed this stuff.

Gerry

[HelenWeathers]

Actually you want to use the support request that clift mentioned rather than the bug report in Andy's link. Bug reports are not responded to (unless there has been a change in policy), just recreated in house and fixed (hopefully) for future releases.

A support request generates a repsonse.

Not everyone is having this issue, so report it as soon as possible.

EDIT: From the bug submission form: "Please note that we will not be responding to the information on this form. For general Technical Support please use our Support Request form."

From the SageTV Support page: "If you're having problems, please check our Troubleshooting FAQs or use our online Discussion Forums to interact with other SageTV customers. If you still can't find the information you need, then please submit a support request to us."