Best way to change channels with Comcast DCT3412

[cjbojrab]

Sorry if this is answered in another thread, but there is a lot of history out there and I wanted to make sure I got the latest answer.

I just switched to Comcast from DirecTV. Was using the DirecTV Serial channel changing option before. Now I need to know how to change channels directly on my Comcast STB. The model they gave me is DCT3412 I. It has USB and Firewire on the back. I have read that there is a way to get Firewire channel changing to work. How exactly do you get this working with Sage?

Thanks,
Chris

[gdippel]

This thread will help to get you started. http://forums.sagetv.com/forums/showthread.php?t=9288

[cjbojrab]

I have Windows 7 32 bit and cannot get the drivers to install. Windows says

"Windows found driver software for your device but encountered an error while attempting to install it. Motorola AV/C Panel Device (DCT-3412) The system cannot find the file specified"

I have the Firewire Legacy drivers enabled on my Firewire port as instructed. Please help. The WAF is starting to decline.

[nyplayer]

Did you install the legacy firewire drivers? this has to be done first.

http://forums.sagetv.com/forums/show...944#post392944

[cjbojrab]

Yes, I installed the legacy Firewire drivers for my card. I am still getting the error when installing the STB Firewire drivers. This occurs for both the Panel and Tuner driver install. Any other suggestions?

[nyplayer]

Did you unzip the stb_firewire_drivers_2009-02-25.zip drivers than go to device manager and select update the drivers for the Panel and Tuner then browse to where you unzipped the drivers.????

[cjbojrab]

Yes, I did that. When I select the driver, that's when I get this error. Windows says it located the driver, but there was an error installing. "The system cannot find the file specified". Not sure exactly what that is referring to.

I have tried right clicking and uninstalling all three (The Panel, the Tuner and the Unknown IEEE 1394 device). Then I disconnected and reconnected the Firewire cable to my computer. Windows 7 automatically detected the new hardware and tried to locate drivers, but failed. Not sure how to prevent Windows 7 from even trying.

Anyway, after it fails the Panel and Tuner devices are listed in Device Manager but with errors (exclamation mark). That is when I right click and select "Update Driver...", point to the downloaded files and then Windows gives the error as stated before.

Chris

[nyplayer]

Originally Posted by cjbojrab

Yes, I did that. When I select the driver, that's when I get this error. Windows says it located the driver, but there was an error installing. "The system cannot find the file specified". Not sure exactly what that is referring to.

I have tried right clicking and uninstalling all three (The Panel, the Tuner and the Unknown IEEE 1394 device). Then I disconnected and reconnected the Firewire cable to my computer. Windows 7 automatically detected the new hardware and tried to locate drivers, but failed. Not sure how to prevent Windows 7 from even trying.

Anyway, after it fails the Panel and Tuner devices are listed in Device Manager but with errors (exclamation mark). That is when I right click and select "Update Driver...", point to the downloaded files and then Windows gives the error as stated before.

Chris

I do not know what else to tell you but to re-download the files from the thread posted above and try again... maybe your download was corrupted.

[cjbojrab]

Hmmm ... it looks like someone else had the same issue, but I don't see a solution. (see the last post)

http://experts.windows.com/frms/wind...89/445143.aspx

[BobPhoenix]

Did you extract the files from the archive or just browse to them. There is a difference. Windows will browse inside of archives but it will not install from inside an archive.

[nyplayer]

I think the 6412 drivers work for your box I will attach them... you can try them. It cannot hurt.

[cjbojrab]

BobPhoenix,

I did extract the files from the zip. I was thinking the same thing with respect to the files being inside the zip. I even put them in a folder right under C:\ to make sure there weren't any problems getting to the files (C:\drivers).

Thanks for the suggestions

[cjbojrab]

Nyplayer,

Thanks for the 6412 drivers. I will definitely try those when I get home tonight.

Is there a need to power cycle the stb to get this working? I don't think I have done that yet either.

Chris

[nyplayer]

I think you might have to not sure.

[Taddeusz]

Are you running 32-bit or 64-bit Windows?

[nyplayer]

He said he is running 32 bit.

[Taddeusz]

Originally Posted by nyplayer

He said he is running 32 bit.

Ah, gotcha, I missed that.

[cjbojrab]

ok, so I tried both drivers and I get the same message ... "The system cannot find the file specified" Why isn't there an updated version of these drivers for Windows 7? HELP!!! Is there a log that Windows 7 outputs while its doing these driver installs? That would be too easy I guess.

[cjbojrab]

Well, I found this is the system event log. Not sure if it will help with troubleshooting.

Fault bucket 506056783, type 5
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0

Problem signature:
P1: x86
P2: 00000002
P3: firestb.inf
P4: f481407ba08d8868789b33f61bfbad6d7c76f36a
P5: MEITUNER.MOTO
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
C:\Users\Chris\AppData\Local\Temp\DMIF494.tmp.log.xml
C:\Windows\inf\oem26.inf

These files may be available here:
C:\Users\Chris\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x86_a71356025ededd2d888c21ed1dfb0c4df331c2f_130ffe92

Analysis symbol: 
Rechecking for solution: 0
Report Id: fefd9173-fbbf-11e1-ba11-002421f0a734
Report Status: 0

[cjbojrab]

Does anyone have any further suggestions for me on how to get this working? I really want to get Firewire channel changing to work. But if I can't get the firestb driver to install, I'm dead in the water. If I can't get channel changing to work through Firewire, what are my other options for changing channels on the Motorola DCT3412 box? I need some help here.