Metadata from thetvdb.com broken?

[DaveS]

Mine has been working fine for months now.

[NetworkGuy]

Mine works fine also.

[gary201]

It still doesn't work for me. It instantly returns "No result" for any searches against thetvdb. It works for movies, but not tv shows.

[DaveS]

I had a similar problem at one time. I uninstalled Phoenix, deleted all the associated directories, and reinstalled it. That solved my problem.

[gary201]

Did that and it's still failing. I do see the log entry in logs/phoenix.log when a query is made. It instantly fails when you click on 'search'. Are you sure you're not looking up movies from tmdb because that does work. Looking up anything from tvdb, however, instantly fails.

The phoenix.log doesn't log what the response was (success or fail). I should think it would at least log that a query failed.

[gary201]

I'm seeing other interesting things in the phoenix.log file, including java exceptions from Sage recorded TV shows.

2020-09-22 23:00:00,608 [Timer-38] INFO sagex.phoenix.metadata.MetadataManager - search(): tvdb; SearchQuery [type=TV, fields={EPISODE_TITLE: The Choice 2020: Trump vs. Biden,CLEAN_TITLE: Frontline,EPISODE: 27,EPISODE_DATE: 2020-09-22,RAW_TITLE: Frontline,SEASON: 38,}, hints=Hints [hints={known_recording: true,auto: true,import_tv_as_recording: false,update_fanart: true,scan_missing_metadata: true,scan_subfolders: true,update_metadata: true,}]]
2020-09-22 23:00:00,610 [Timer-38] INFO sagex.phoenix.metadata.MetadataManager - Searching: Frontline using TVDBMetadataProvider[MetadataProviderInfo [id=tvdb, fanartId=null, mediaTypes=[TV], name=thetvdb.com]]
2020-09-22 23:00:00,615 [Timer-38] WARN phoenix.log - ERROR; /media/nas1media/SageTV/Recordings/Frontline-S38E27-TheChoice2020TrumpvsBiden-24026790-0.mpg; Frontline; 24069143; Search Failed Badly for SearchQuery [type=TV, fields={EPISODE_TITLE: The Choice 2020: Trump vs. Biden,CLEAN_TITLE: Frontline,QUERY: Frontline,EPISODE: 27,EPISODE_DATE: 2020-09-22,RAW_TITLE: Frontline,SEASON: 38,}, hints=Hints [hints={known_recording: true,auto: true,import_tv_as_recording: false,update_fanart: true,scan_missing_metadata: true,scan_subfolders: true,update_metadata: true,}]]
MetadataException [query=SearchQuery [type=TV, fields={EPISODE_TITLE: The Choice 2020: Trump vs. Biden,CLEAN_TITLE: Frontline,QUERY: Frontline,EPISODE: 27,EPISODE_DATE: 2020-09-22,RAW_TITLE: Frontline,SEASON: 38,}, hints=Hints [hints={known_recording: true,auto: true,import_tv_as_recording: false,update_fanart: true,scan_missing_metadata: true,scan_subfolders: true,update_metadata: true,}]], ]
at sagex.phoenix.metadata.MetadataManager.search(MetadataManager.java:353)
at sagex.phoenix.metadata.MetadataManager.automaticUpdate(MetadataManager.java:548)
at sagex.phoenix.metadata.MetadataManager.automaticUpdate(MetadataManager.java:519)
at sagex.phoenix.plugin.PhoenixPlugin.updateMetadata(PhoenixPlugin.java:192)
at sagex.phoenix.plugin.PhoenixPlugin.recordingCompleted(PhoenixPlugin.java:175)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at sagex.plugin.AbstractPlugin$1.run(AbstractPlugin.java:249)
at java.base/java.util.TimerThread.mainLoop(Timer.java:556)
at java.base/java.util.TimerThread.run(Timer.java:506)
Caused by: java.lang.NoClassDefFoundError: javax/xml/ws/WebServiceException
at com.omertron.thetvdbapi.TheTVDBApi.searchSeries(TheTVDBApi.java:361)
at sagex.phoenix.metadata.provider.tvdb.TVDBSearchParser.getResults(TVDBSearchParser.java:55)
at sagex.phoenix.metadata.provider.tvdb.TVDBMetadataProvider.search(TVDBMetadataProvider.java:69)
at sagex.phoenix.metadata.MetadataManager.search(MetadataManager.java:321)
... 11 more
Caused by: java.lang.ClassNotFoundException: javax.xml.ws.WebServiceException
at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(BuiltinClassLoader.java:581)
at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(ClassLoaders.java:178)
at java.base/java.lang.ClassLoader.loadClass(ClassLoader.java:522)
... 15 more

[graywolf]

That failed

EPISODE_TITLE: The Choice 2020: Trump vs. Biden,CLEAN_TITLE: Frontline,QUERY: Frontline,EPISODE: 27,EPISODE_DATE: 2020-09-22,RAW_TITLE: Frontline,SEASON: 38

it looks like because thetvdb.com doesn't have it as S38E27 but rather S2020E20

Have you tried with a non-News show? Something that has "normal" S##E## and preferably not something that has multiple/duplicates with different years (like Frontline does, and things like MacGyver, and other reboots)

[xjim1]

I was doing some comparing as I recorded the same episode. A metadata file was created for the episode, but not anything of note. Don't know if it helps, but I've attached the phoenix log entry for it. Like Graywolf says, if you have something less news-like, I can see what it looks like on my system.

Here's the first part of the entry(The rest is in the attachment):
020-09-24 08:00:00,208 [Timer-2] INFO sagex.phoenix.metadata.MetadataManager - search(): tvdb; SearchQuery [type=TV, fields={SEASON: 38,CLEAN_TITLE: Frontline,EPISODE: 27,EPISODE_TITLE: The Choice 2020: Trump vs. Biden,RAW_TITLE: Frontline,EPISODE_DATE: 2020-09-22,}, hints=Hints [hints={known_recording: true,auto: true,import_tv_as_recording: false,update_fanart: true,scan_missing_metadata: true,scan_subfolders: true,update_metadata: true,}]]

2020-09-24 08:00:00,208 [Timer-2] INFO sagex.phoenix.metadata.MetadataManager - Searching: Frontline using TVDBMetadataProvider[MetadataProviderInfo [id=tvdb, fanartId=null, mediaTypes=[TV], name=thetvdb.com]]

2020-09-24 08:00:02,302 [Timer-2] WARN sagex.phoenix.metadata.search.MetadataSearchUtil - The year was not passed in the query: SearchQuery [type=TV, fields={SEASON: 38,QUERY: Frontline,CLEAN_TITLE: Frontline,EPISODE: 27,EPISODE_TITLE: The Choice 2020: Trump vs. Biden,RAW_TITLE: Frontline,EPISODE_DATE: 2020-09-22,}, hints=Hints [hints={known_recording: true,auto: true,import_tv_as_recording: false,update_fanart: true,scan_missing_metadata: true,scan_subfolders: true,update_metadata: true,}]] we are returning the first good result. Consider adding the year to the query for better matches.

[gary201]

So what do you think the cause of the problem is that BMT can't look things up on thetvdb anymore?

[jptheripper]

working fine for me

[gary201]

It doesn't work at all for me on anything anymore. It *does* work for movies, but that's a different site. It hasn't worked for months. If I even just look up things that were recently aired and recorded by Sage, BMT fails.

[jptheripper]

works for movies and tv, thetvdb, both automatic and occasional manual.

[gary201]

Any suggestions on how to diagnose that it doesn't work at all for thetvdb anymore for me? As soon as I click on [Search] it instantly reports "No Results" (and it does that for *anything* where thetvdb.com is the source (whether Sage recorded it or it's a recording I've imported from a PlayOn recording). Previously if it really didn't find anything it would at least take a few seconds. It's been failing instantly for months.

So far, I've been manually importing/editing the metadata for each recording I import (so thing show title, season, episode, description, etc.) It's rather tedious, but it's the only workable solution right now.

The trouble here is I don't know how to diagnose why it's failing.

[graywolf]

have you tried uninstalling BMT then reinstalling it?
Also, do you happen to have <sage install dir>/SageTV/userdata/Phoenix/scrapers/MediaTitles.xml file?
If so, rename it. Maybe you have bad config in it?

[gary201]

I have already tried uninstalling/reinstalling BMT. No change. Also, the file you mentioned "MediaTitles.xml" does not exist anywhere in the sage directory other than the sample file (/opt/sagetv/server/STVs/Phoenix/scrapers/MediaTitles.xml.sample).

[gary201]

Bump. Anyone know how to troubleshoot BMT failing all searches to thetvdb.com?

[ptzink]

I just had to rebuild my SageTV server. BMT is working for me and it downloads images from TBDB, but it will not download banners for any shows. Any suggestions on what's going on here?

[Tiki]

Originally Posted by ptzink

I just had to rebuild my SageTV server. BMT is working for me and it downloads images from TBDB, but it will not download banners for any shows. Any suggestions on what's going on here?

I’ve been seeing the same thing for last year or so. I haven’t really tried to troubleshoot, but assumed that banners just weren’t available anymore.

[DaveS]

Same here. Fanart works fine except for banners which haven't worked in about a year or so.