Connection has been lost to service

[Marty]

Recently, I was trying to get my new DTV box to change channels and was turning the service on and off a lot to get the .ir file to work.

I've been running Sage v. 5 fine for years, but now I'm getting a message that the connection to the service has been lost... every time i reboot.

Also, Service won't start. Says it is starting but never does, so I am totally down.

I reinstalled Sage and got the latest JRE installed after uninstalling all previous versions. Still get the same problem.
Checked the Sage TV/Sage TV program directory and found scores of files with names like this:

hs_err_pid4988.log - contents given below.

Any suggestions on problem or where to start diagnosis?
THanks,
Marty

hs_err_pid4988.log - contents:

------------------------------------

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x061a54b0, pid=2788, tid=3144
#
# JRE version: 6.0_21-b06
# Java VM: Java HotSpot(TM) Client VM (17.0-b16 mixed mode, sharing windows-x86 )
# Problematic frame:
# C  [uu_irsage.dll+0x54b0]
#
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

---------------  T H R E A D  ---------------

Current thread (0x03dbdc00):  JavaThread "AsyncTuner" daemon [_thread_in_native, id=3144, stack(0x061d0000,0x062d0000)]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000000

Registers:
EAX=0x00000000, EBX=0x00000010, ECX=0x00000000, EDX=0x062cf315
ESP=0x062cf0b0, EBP=0x062cf0d8, ESI=0x061c5160, EDI=0x061ad49c
EIP=0x061a54b0, EFLAGS=0x00010246

Top of Stack: (sp=0x062cf0b0)
0x062cf0b0:   061a210c 00000000 00000000 00000000
0x062cf0c0:   00000000 00000049 00000000 00000000
0x062cf0d0:   061ac928 061a17b5 061ac928 061a17c8
0x062cf0e0:   00000000 061aa684 062cf0f0 03dbdd18
0x062cf0f0:   061ac928 061a1705 062cf110 061ac928
0x062cf100:   062cf314 03d90bb8 061a15d0 062cfb80
0x062cf110:   061c5138 64616f4c 6f6d6552 3a736574
0x062cf120:   5c3a4320 676f7250 206d6172 656c6946 

Instructions: (pc=0x061a54b0)
0x061a54a0:   c0 74 40 f7 c1 03 00 00 00 75 f1 05 00 00 00 00
0x061a54b0:   8b 01 ba ff fe fe 7e 03 d0 83 f0 ff 33 c2 83 c1 


Stack: [0x061d0000,0x062d0000],  sp=0x062cf0b0,  free space=3fc062cebe4k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C  [uu_irsage.dll+0x54b0]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  sage.SFIRTuner.loadRemotes(Ljava/lang/String;)V+0
j  sage.SFIRTuner.aG(Ljava/lang/String;)Z+101
j  sage.SFIRTuner.new(Ljava/lang/String;Ljava/lang/String;)V+112
j  sage.SFIRTuner.run()V+204
j  java.lang.Thread.run()V+11
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
=>0x03dbdc00 JavaThread "AsyncTuner" daemon [_thread_in_native, id=3144, stack(0x061d0000,0x062d0000)]
  0x03cd1800 JavaThread "DiscoveryAdvertisement daemon" daemon [_thread_in_native, id=3304, stack(0x060a0000,0x061a0000)]
  0x03db5000 JavaThread "PowerManagement" daemon [_thread_blocked, id=2412, stack(0x05b80000,0x05c80000)]
  0x03db3c00 JavaThread "Scheduler" daemon [_thread_blocked, id=360, stack(0x05a80000,0x05b80000)]
  0x0452b000 JavaThread "PSNATMGR" daemon [_thread_blocked, id=3388, stack(0x05980000,0x05a80000)]
  0x03de9400 JavaThread "LocatorRegistrationClient" daemon [_thread_blocked, id=2068, stack(0x05880000,0x05980000)]
  0x03567400 JavaThread "MiniMVP" daemon [_thread_in_native, id=3276, stack(0x05780000,0x05880000)]
  0x03e20c00 JavaThread "MiniTftp" daemon [_thread_in_native, id=2432, stack(0x05680000,0x05780000)]
  0x03e20000 JavaThread "MiniBootp" daemon [_thread_in_native, id=3772, stack(0x05580000,0x05680000)]
  0x03da2400 JavaThread "MiniUIServer" daemon [_thread_in_native, id=2220, stack(0x05480000,0x05580000)]
  0x03da0c00 JavaThread "SageTVMiniDiscoveryServer" daemon [_thread_in_native, id=3316, stack(0x05380000,0x05480000)]
  0x03e1e400 JavaThread "SageTVDiscoveryServer" daemon [_thread_in_native, id=3032, stack(0x05280000,0x05380000)]
  0x03e1ec00 JavaThread "SageTVServer" daemon [_thread_in_native, id=932, stack(0x05180000,0x05280000)]
  0x045f9400 JavaThread "MediaServer" daemon [_thread_in_native, id=2948, stack(0x05080000,0x05180000)]
  0x04534800 JavaThread "Carny" daemon [_thread_blocked, id=4000, stack(0x04f80000,0x05080000)]
  0x045d6400 JavaThread "EPG" daemon [_thread_blocked, id=2444, stack(0x04e80000,0x04f80000)]
  0x03e09800 JavaThread "Ministry" daemon [_thread_blocked, id=3576, stack(0x04d80000,0x04e80000)]
  0x03e09400 JavaThread "Seeker" daemon [_thread_in_native, id=160, stack(0x04c80000,0x04d80000)]
  0x03e15000 JavaThread "SageTV" daemon [_thread_blocked, id=2152, stack(0x04b80000,0x04c80000)]
  0x03d94c00 JavaThread "Flusher" daemon [_thread_blocked, id=2060, stack(0x04320000,0x04420000)]
  0x03d7f400 JavaThread "AWT-Windows" daemon [_thread_in_native, id=3516, stack(0x04420000,0x04520000)]
  0x03cee800 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=920, stack(0x04220000,0x04320000)]
  0x034fac00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=3988, stack(0x03ad0000,0x03bd0000)]
  0x034f5000 JavaThread "CompilerThread0" daemon [_thread_blocked, id=2156, stack(0x039d0000,0x03ad0000)]
  0x034f3800 JavaThread "Attach Listener" daemon [_thread_blocked, id=3976, stack(0x038d0000,0x039d0000)]
  0x034ecc00 JavaThread "Finalizer" daemon [_thread_blocked, id=468, stack(0x037d0000,0x038d0000)]
  0x034eb400 JavaThread "Reference Handler" daemon [_thread_blocked, id=2620, stack(0x036d0000,0x037d0000)]
  0x01326800 JavaThread "main" [_thread_in_native, id=2828, stack(0x01190000,0x01290000)]

Other Threads:
  0x034e9c00 VMThread [stack: 0x035d0000,0x036d0000] [id=1064]
  0x03505c00 WatcherThread [stack: 0x03bd0000,0x03cd0000] [id=3216]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 29632K, used 10017K [0x2a9a0000, 0x2c9c0000, 0x2d440000)
  eden space 26368K,  37% used [0x2a9a0000, 0x2b368488, 0x2c360000)
  from space 3264K,   0% used [0x2c360000, 0x2c360000, 0x2c690000)
  to   space 3264K,   0% used [0x2c690000, 0x2c690000, 0x2c9c0000)
 tenured generation   total 65724K, used 39432K [0x2d440000, 0x3146f000, 0x329a0000)
   the space 65724K,  59% used [0x2d440000, 0x2fac2158, 0x2fac2200, 0x3146f000)
 compacting perm gen  total 12288K, used 4892K [0x329a0000, 0x335a0000, 0x369a0000)
   the space 12288K,  39% used [0x329a0000, 0x32e670c8, 0x32e67200, 0x335a0000)
    ro space 10240K,  51% used [0x369a0000, 0x36ecb700, 0x36ecb800, 0x373a0000)
    rw space 12288K,  54% used [0x373a0000, 0x37a376c0, 0x37a37800, 0x37fa0000)

Dynamic libraries:
0x00400000 - 0x004f9000     C:\Program Files\SageTV\SageTV\SageTVService.exe
0x7c900000 - 0x7c9b2000     C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f6000     C:\WINDOWS\system32\kernel32.dll
0x7e410000 - 0x7e4a1000     C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f59000     C:\WINDOWS\system32\GDI32.dll
0x76390000 - 0x763ad000     C:\WINDOWS\system32\IMM32.DLL
0x77dd0000 - 0x77e6b000     C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f02000     C:\WINDOWS\system32\RPCRT4.dll
0x77fe0000 - 0x77ff1000     C:\WINDOWS\system32\Secur32.dll
0x6fa00000 - 0x6fa3e000     C:\PROGRA~1\SOPHOS\SOPHOS~1\SOPHOS~1.DLL
0x76bf0000 - 0x76bfb000     C:\WINDOWS\system32\PSAPI.DLL
0x5d090000 - 0x5d12a000     C:\WINDOWS\system32\COMCTL32.dll
0x763b0000 - 0x763f9000     C:\WINDOWS\system32\comdlg32.dll
0x7c9c0000 - 0x7d1d7000     C:\WINDOWS\system32\SHELL32.dll
0x77c10000 - 0x77c68000     C:\WINDOWS\system32\msvcrt.dll
0x77f60000 - 0x77fd6000     C:\WINDOWS\system32\SHLWAPI.dll
0x773d0000 - 0x774d3000     C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
0x77120000 - 0x771ab000     C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000     C:\WINDOWS\system32\ole32.dll
0x71ab0000 - 0x71ac7000     C:\WINDOWS\system32\ws2_32.dll
0x71aa0000 - 0x71aa8000     C:\WINDOWS\system32\WS2HELP.dll
0x666f0000 - 0x666fb000     C:\WINDOWS\system32\inetmib1.dll
0x76d60000 - 0x76d79000     C:\WINDOWS\system32\iphlpapi.dll
0x71f60000 - 0x71f68000     C:\WINDOWS\system32\snmpapi.dll
0x71ad0000 - 0x71ad9000     C:\WINDOWS\system32\WSOCK32.dll
0x76d40000 - 0x76d58000     C:\WINDOWS\system32\MPRAPI.dll
0x77cc0000 - 0x77cf2000     C:\WINDOWS\system32\ACTIVEDS.dll
0x76e10000 - 0x76e35000     C:\WINDOWS\system32\adsldpc.dll
0x5b860000 - 0x5b8b5000     C:\WINDOWS\system32\NETAPI32.dll
0x76f60000 - 0x76f8c000     C:\WINDOWS\system32\WLDAP32.dll
0x76b20000 - 0x76b31000     C:\WINDOWS\system32\ATL.DLL
0x76e80000 - 0x76e8e000     C:\WINDOWS\system32\rtutils.dll
0x71bf0000 - 0x71c03000     C:\WINDOWS\system32\SAMLIB.dll
0x77920000 - 0x77a13000     C:\WINDOWS\system32\SETUPAPI.dll
0x73420000 - 0x73573000     C:\WINDOWS\system32\MSVBVM60.DLL
0x6d800000 - 0x6daa7000     C:\Program Files\Java\jre6\bin\client\jvm.dll
0x76b40000 - 0x76b6d000     C:\WINDOWS\system32\WINMM.dll
0x7c340000 - 0x7c396000     C:\Program Files\SageTV\SageTV\MSVCR71.dll
0x6d7b0000 - 0x6d7bc000     C:\Program Files\Java\jre6\bin\verify.dll
0x6d330000 - 0x6d34f000     C:\Program Files\Java\jre6\bin\java.dll
0x6d290000 - 0x6d298000     C:\Program Files\Java\jre6\bin\hpi.dll
0x6d7f0000 - 0x6d7ff000     C:\Program Files\Java\jre6\bin\zip.dll
0x10000000 - 0x10018000     C:\Program Files\SageTV\SageTV\SageTVWin32.dll
0x3d930000 - 0x3da16000     C:\WINDOWS\system32\WININET.dll
0x03ed0000 - 0x03ed9000     C:\WINDOWS\system32\Normaliz.dll
0x78130000 - 0x78263000     C:\WINDOWS\system32\urlmon.dll
0x3dfd0000 - 0x3e1b8000     C:\WINDOWS\system32\iertutil.dll
0x5ad70000 - 0x5ada8000     C:\WINDOWS\system32\uxtheme.dll
0x6d610000 - 0x6d623000     C:\Program Files\Java\jre6\bin\net.dll
0x71a50000 - 0x71a8f000     C:\WINDOWS\System32\mswsock.dll
0x76f20000 - 0x76f47000     C:\WINDOWS\system32\DNSAPI.dll
0x76fb0000 - 0x76fb8000     C:\WINDOWS\System32\winrnr.dll
0x76fc0000 - 0x76fc6000     C:\WINDOWS\system32\rasadhlp.dll
0x6d000000 - 0x6d14a000     C:\Program Files\Java\jre6\bin\awt.dll
0x73000000 - 0x73026000     C:\WINDOWS\system32\WINSPOOL.DRV
0x010e0000 - 0x010fa000     C:\Program Files\SageTV\SageTV\DShowPlayer.dll
0x7c3a0000 - 0x7c41b000     C:\Program Files\SageTV\SageTV\MSVCP71.dll
0x01110000 - 0x01138000     C:\Program Files\SageTV\SageTV\DShowCapture.dll
0x01140000 - 0x0114c000     C:\Program Files\SageTV\SageTV\averapi_182.dll
0x76fd0000 - 0x7704f000     C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000     C:\WINDOWS\system32\COMRes.dll
0x77c00000 - 0x77c08000     C:\WINDOWS\system32\VERSION.dll
0x75f40000 - 0x75f51000     C:\WINDOWS\system32\devenum.dll
0x76c30000 - 0x76c5e000     C:\WINDOWS\system32\WINTRUST.dll
0x77a80000 - 0x77b15000     C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000     C:\WINDOWS\system32\MSASN1.dll
0x76c90000 - 0x76cb8000     C:\WINDOWS\system32\IMAGEHLP.dll
0x736b0000 - 0x736b7000     C:\WINDOWS\system32\msdmo.dll
0x5e030000 - 0x5e053000     C:\WINDOWS\system32\ksproxy.ax
0x73ee0000 - 0x73ee4000     C:\WINDOWS\system32\ksuser.dll
0x5cd80000 - 0x5cd88000     C:\WINDOWS\system32\encapi.dll
0x754c0000 - 0x754ca000     C:\WINDOWS\system32\vidcap.ax
0x04b20000 - 0x04b70000     C:\WINDOWS\system32\hcwECP.ax
0x58010000 - 0x58029000     C:\WINDOWS\system32\kswdmcap.ax
0x73dd0000 - 0x73ece000     C:\WINDOWS\system32\MFC42.DLL
0x58000000 - 0x5800d000     C:\WINDOWS\system32\ksxbar.ax
0x59ef0000 - 0x59f02000     C:\WINDOWS\system32\kstvtune.ax
0x6d630000 - 0x6d639000     C:\Program Files\Java\jre6\bin\nio.dll
0x662b0000 - 0x66308000     C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000     C:\WINDOWS\System32\wshtcpip.dll
0x757f0000 - 0x75822000     C:\WINDOWS\system32\qcap.dll
0x75a70000 - 0x75a91000     C:\WINDOWS\system32\MSVFW32.dll
0x74810000 - 0x7497e000     C:\WINDOWS\system32\quartz.dll
0x77b40000 - 0x77b62000     C:\WINDOWS\system32\Apphelp.dll
0x061a0000 - 0x061b2000     C:\Program Files\SageTV\Common\uu_irsage.dll
0x062d0000 - 0x0630c000     C:\WINDOWS\system32\uuirtdrv.dll
0x06320000 - 0x06335000     C:\WINDOWS\system32\Ftd2xx.dll
0x06550000 - 0x06565000     C:\Program Files\SageTV\Common\MPEG2Dump.ax
0x12170000 - 0x121a0000     C:\WINDOWS\system32\hcwUtl32.DLL

VM Arguments:
jvm_args: -Djava.library.path=C:\Program Files\SageTV\SageTV\; -Xmx128m -Xrs vfprintf -server -verbose:gc -XX:+ForceTimeHighResolution 
java_command: <unknown>
Launcher Type: generic

Environment Variables:
PATH=C:\Program Files\Common Files\ArcSoft\Bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI.ACE\Core-Static
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 15 Model 4 Stepping 3, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows XP Build 2600 Service Pack 3

CPU:total 2 (1 cores per cpu, 2 threads per core) family 15 model 4 stepping 3, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ht

Memory: 4k page, physical 3405900k(2477312k free), swap 4013920k(3245284k free)

vm_info: Java HotSpot(TM) Client VM (17.0-b16) for windows-x86 JRE (1.6.0_21-b06), built on Jun 22 2010 00:56:49 by "java_re" with MS VC++ 7.1 (VS2003)

time: Sat Jul 17 20:02:33 2010
elapsed time: 88 seconds

[rrhorer]

I have no idea if the solution to my issue will help; but I had similar problems to what you described. For example, I could not start the Server even though it appeared among the installed services. My problem was caused by my installing Sage to a non-"Program Files" directory. I had hoped to avoid UAC-related issues. Instead, the numerous security measures (even beyond UAC, since turning UAC off did not help) interferred with Sage in various ways that I do not understand. My solution was to re-install Sage, letting it install to the default location. The Service and Firewire tuning (it was also broken) worked after the re-installation. In your case, with XP, my thought is that your problem might be related to new security measures in a Windows update. This is probably not the case if you have installed Sage to the default "C:\Program Files" directory.

Although this is probably unrelated, I also had a problem with losing connection to the server. This would happen immediately whenever I tried to view (or tune) TV from either of my HVR2250 digital tuners. The fix was to install a special TSSplitter.ax supplied by Sage support in response to others who had the same or similar problem. Try search if you want to follow-up on this.